在公司管理中，人是最重要的资源，而对人的管理，也是公司管理者永远的管理主 题。人力资源管理工作又是一项实务性很强的工作，仅有战略而缺 少实施战略的方法和 工具，是无法达到预期效果的。管理大师彼得·德鲁克曾经就说过“如果你不能评价， 你就无法管理。”绩效考核作为评价员工工作绩效的一种方式，已经 成为企业人力资源 管理中至关重要的一环。对于公司而言，绩效考核体系的建立和完善也就显得尤为的关键。 本文以S公司为研究对象，通过对该公司绩效考核现状进行分析，发 现现有的绩效 考核体系中缺乏科学有效的绩效考核指标，导致考核过程中主观因素过多,考核严重缺 乏客观性和可操作性，从而本文以S公司项目团队绩效考核以及团队管理人员 绩效考核 为例，通过设计绩效考核指标，项目团队绩效考核一级指标财务指标、客户关系指标、 内部流程指标、学习与成长指标，有针对性对S公司项目团队绩效考核指标进行优 化与 分析；项目团队管理人员绩效考核一级指标工作业绩、工作技能、工作态度，针对项目 团队管理人员绩效进行优化。与此同时，对S公司绩效考核中产生的诸多问题进行深刻 、 多角度、全方位剖析。运用采取层次分析法和模糊综合评价构建绩效评价体系，利用 AHP层次分析法软件（yaahp6.0）进行指标权重的计算，全面分析S公司绩效评价指标 体系 的权重并且提出了相应的保障措施，确保绩效考核工作有效地落到实处。 关键词：绩效考核；评价体系；团队；管理人员；层次分析法；模糊综合评价 研究类型：专题研究 论文 题目：S公司绩效考核体系构建研究 学科名称：工商管理硕士 硕士生：王涛（签名） 指导教师：邹绍辉（签名） Subject： Researchontheconstructionofperformanceevaluation systeminScompany Specialty：MasterofBusinessAdministration Name：Wangtao（Signature） Instructor：ZouShaohui （Signature） Abstract Inthemanagementofthecompany,peoplearethemostimportantresources,andthe managementofpeopleisthepermanentmanagementthemeofthecompanymanager.Human resourcemanagementisahighlypracticalwork.Onlystrategyandlackofstrategiesandtools toimplementstrategiescannotachievethedesiredresults.PeterDrucker,themasterof management,oncesaid,"ifyoucan'tevaluateit,youcan'tmanageit."Asawaytoevaluate theperformanceofemployees,performanceassessmenthasbecomeacrucialpartofhuman resourcemanagementinenterprises.Forthecompany,theestablishmentandimprovementof theperformanceappraisalsystemisparticularlycritical. ThispapertakestheScompanyastheresearchobject,throughanalyzingthecurrent situationofperformanceappraisalofthecompanyanalysis,foundthatthelackofscientific andeffectiveperformanceappraisalindexoftheexistingperformanceappraisalsystem, leadingtoexcessivesubjectivefactorsduringtheassessmentprocess,assessmentofaserious lackofobjectivityandoperability,andfromtakingS,theprojectteamperformanceappraisal andteammanagementstaffperformanceevaluationasanexample,throughthedesignof performanceevaluationindicators,theprojectteamperformanceappraisalindicatorsof financialindex,customerrelationshipindex,indicatorsofinternalprocesses,learningand growthindicators,targetedoptimizationandanalysisofScompany'sprojectteam performanceappraisal;projectteammanagementpersonnelperformanceappraisalindicators ofworkperformance,workskills,workattitude,theprojectteammanagementpersonnel performanceoptimization.Atthesametime,manyproblemsintheperformanceassessment ofScompanyaredeeply,multiangleandomni-directionalanalysis.Withtheestablishmentof performanceevaluationsystembyAHPandfuzzycomprehensiveevaluation,analytic hierarchyprocessusingAHPsoftware(yaahp6.0)tocalculatetheweightofindicators,a comprehensiveanalysisofperformanceassessmentofScompanyandputsforwardthe correspondingsecuritymeasures,toensuretheperformanceappraisalworkeffectively implemented. Keywords:PerformanceAssessment;Evaluationsystem;Team;ManagementStaff;Analytic HierarchyProcess;FuzzyComprehensiveEvaluation Thesis:ThematicStudy 目录 I 目录 1绪论.................................................................................................................................................1 1.1研 究背景..............................................................................................................................1 1.2研究目的与意 义.................................................................................................................2 1.3研究方 法..............................................................................................................................3 1.4文献综 述.............................................................................................................................4 1.4.1国内研究现 状...........................................................................................................4 1.4.2国外研究现 状..........................................................................................................5 1.4.3国内外研究现状述 评.............................................................................................6 1.5研究内容与思 路................................................................................................................7 2绩效考核相关理 论........................................................................................................................9 2.1绩效考核的含 义.................................................................................................................9 2.2绩效考核原则与作 用.........................................................................................................9 2.2.1绩效考核的原 则..............................................................................................................9 2.2.2绩效考核的作 用.....................................................................................................10 2.3绩效考核的方 法...............................................................................................................10 2.3.1绩效考核的方法优缺点分 析................................................................................10 2.3.2平衡计分卡 法.........................................................................................................11 2.3国内外绩效考核的发展趋 势..........................................................................................12 2.4本章小 结............................................................................................................................13 3S公司绩效考核现状及存在问题 .............................................................................................14 3.1S公司概 述.........................................................................................................................14 3.1.1S公司简 介..............................................................................................................14 3.1.2S公司组织结 构......................................................................................................14 3.1.3S公司人力资源现 状.............................................................................................16 3.2S公司绩效考核的现 状...................................................................................................17 3.2.1S公司员工绩效考核管理制 度............................................................................17 3.2.2S公司员工绩效考核管理体 系............................................................................17 3.2.3S公司员工绩效考核结果的应 用........................................................................18 3.3S公司绩效考核存在的问 题...........................................................................................18 3.3.1绩效考核体系不完 善............................................................................................18 3.3.2绩效考核指标不健 全............................................................................................18 西安科技大学工商管理硕士学位论文 II 3.3.3绩效考核缺乏沟通和 反馈....................................................................................18 3.3.4绩效考核周期设置不科 学....................................................................................19 3.4本章小 结..............