THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Office Review
任务: 办公室核查
Code序号: OH-SM-RM-A102
Objectives: At the end of this session, each trainee will be able to ensure that the
Sales & Marketing Office is reviewed in an objective and
comprehensive manner.
目的: 课程结束后，每个学员将能够了解办公室回顾是一个目标实现的综合
行为。
Standard: Follow up S&P
标准: 参照标准和程序
Resources: Whiteboard, Flipchart, S&P form, LCD
培训器材: 白板，翻转展示板， 标准和程序, LCD
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Buzz Group
集体讨论
Lecture
And Demonstration
F/ C
讲解和展示
Discussion
讨论
Question
提问
Exercise
练习
Summary
总结
Self-introduction ( The trainer should be in uniform)
自我介绍 ( 着制服 )
What is your favorite office environment in your mind?
在你的想象中你最喜欢的办公环境是怎样的？
(divide two group and use the flip chart to list all items) then discussion: why we need a tidy and clean working environment?
分两组讨论，用翻转展示板列出每一条，然后讨论。
为什么我们需要一个整洁干净的办公环境？
Give the topic and objective on white board 1?
用白板1 展示题目
W.I.F.M 我能从中获得什么？ (Flip chart 1 )
High spirit and light hearted
情绪饱满
Efficiency and high quality performance
高效，高质量的表现
Smooth communication and good to health
顺畅的沟通行为及良好的身体
Emphasis the Sheraton Standard: 着重强调喜来登标准
( Refer to S&P LCD) 参照标准和程序
Ask any new ideas for improvement?( use flip chart to list all suggestion)
提问学员是否有好的建议提高办公室工作行为？
(用翻转展示板记录所有的建议)
How long time will the DOSM review the office?
市场总监多长时间核查一次办公室行为？
Answer: Every 12 month. 每十二个月
Emphasis that the Sheraton Standard must be ob