目录 一、行业数据............................................................................................. 4 （一）交易规模.........................................................................................................................4 （二）融资数据.........................................................................................................................5 二、行业调查............................................................................................. 7 【乱象一】默认搭售.................................................................................................................8 【乱象二】霸王条款.................................................................................................................8 【乱象三】大数据“杀熟”.....................................................................................................9 【乱象四】退改签难...............................................................................................................10 【乱象五】收取高额手续费...................................................................................................10 【乱象六】虚假宣传（图片与实际不符）.......................................................................... 10 【乱象七】低价陷阱...............................................................................................................11 【乱象八】发票难开具...........................................................................................................12 【乱象九】旅游意外赔偿难...................................................................................................12 【乱象十】旅行途中遇到强制消费 ......................................................