2022
SponsoredByExecutiveSummary03
1.0TheGreatResignation05
2.0StateofStaffing10
3.0Challenges,Opportunities,andNPS19
4.0TheDigitalTransformation27
5.0StaffingAgencySuccessFactors42
6.0ResourcesandAdviceforNewAgencies52
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2Thestaffingindustryisbooming!Andtheboomtimesareexpectedtocontinue.This
year,morethanoneinfive(21.5%)respondentstooursurveysaidtheiragencygrew
51%ormorein2021.Notonlythat,butnearly80%expectdouble-digitgrowththisyear.
Tofacilitatethisgrowth,agenciesareembracingthedigitaltransformation.Almost60%
ofoursampleagreedthattechnologyprovidesacompetitiveadvantage,andrespondents
plantoincreasetheirtechinvestmentthisyear.
Atthesametime,themarketisverytight,withmorejobopeningsthanemployed
people.
Companiesarekeenlyfocusedonbuildingrelationshipsandprovidinganexcellent
candidateexperience.Theonesthataregrowingthefastestareinvestingintechto
helpthemachievethesegoals,suchasmobileapps,chatbots,andautomatedreferral
managementplatforms.
Thisreportdigsintothechallengesfacingthestaffingindustryandthewayscompanies
aretacklingthosechallenges.Wealsohaveacoupleofnewfeaturesthisyear:
oTheGreatResignation—Wesurveyed583membersoftheworkforceabouttheir
planstolookforanewjob.
oSuccessfactors—Weassessedseveralmeasuresofstaffingcompanysuccess,
includingkeyperformancemetricsandidealrecruitercharacteristics.
Enjoythe2022StateofStaffingreport!
341.WhoWillLookforaNewJobin2022
2.WhyPeopleAreChangingJobs
3.WherePeopleFindJobs
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