伴随着经济的发展，汽车行业也已经从新兴产业逐步走向成熟，产能日趋饱 和。以至每个整车厂都从汽车性能、舒适度、节能减排以及外观等各方面进行改 进，全面满足不同的市场需求。日趋紧张的市场竞争同时对汽车零部件厂商提出 了严格的要求。为了适应市场的需求，汽车零部件厂商除了产品更新换代升级外， 也必须从生产环节乃至整个供应链进行持续改善，以提高自己的综合竞争力。持 续改善既是市场的要求，也是一个企业不断发展的动力和支撑。在此背景下，精 益生产方式应运而生。它作为追求生产经营合理性、高效性的生产经营管理体系， 能生产出适应市场多样化需求的产品，而且高质量、灵活。激烈的市场竞争促使 精益生产方式出现。精益生产管理中有一个有效的工具--价值流程图（Value Stream Map, 缩写VSM）。利用价值流程图这个工具，能够快速发现和消除浪费。 本文就是运用价值流程图的工具，对舍弗勒（中国）有限公司成品仓库的货 物进库流程及出库流程进行优化研究。通过价值流程图（VSM）的绘制可以清 晰的显示舍弗勒（中国）有限公司成品仓库的流程绩效指标及现状存在的问题， 同时价值流图可以帮助设计未来仓储流程的目标状态，即未来价值流图。全文为 舍弗勒成品进出库流程设计了改进方案。通过流程节拍的调整，仓库布局变更等 方法，缩短了进出库流程的整体通过时间,减少非增值环节的时间浪费。通过运 用流程瓶颈分析、鱼骨图等方法，逐步分析流程，将成品进出库环节中的瓶颈进 行平衡与控制，减少浪费,进而可以提高效率和减少资源占用，增加企业经济效 益，促进企业可持续发展。 关键词：价值流程图，成品仓库，精益物流，流程优化 江苏大学工商管理硕士（MBA）学位论文 II ABSTRACT With the development of economy, the automotive industry has gradually become mature from the emerging industry, and the capacity is gradually saturated. As a result, every Original Equipment Manufacturer (OEM) has improved its performance in aspects of comfort, energy conservation, emission reduction and appearance to meet different market demands. The increasingly tight market competition has put forward strict requirements for auto parts manufacturers. In order to meet the market demand, auto parts manufacturers must not only upgrade their products, but also make continuous improvement from the production process and even the whole supply chain, so as to improve their comprehensive competitiveness. Continuous improvement is not only the requirement of the market, but also the driving force and support for the continuous development of an enterprise. In this contest, lean production came into being. As a production management system that pursues the rationality and efficiency of production and operation, it can produce products that meet the diversified demands of the market with high quality and flexibility. The fierce market competition promotes the emergence of lean production. There is an effective tool in lean production management -- Value Stream Map (VSM). with VSM, we can identify and eliminate waste quickly. This paper is to study the goods inbound and outbound processes optimization with VSM in finished goods warehouse of Schaeffler (China) co., Ltd. The VSM can clearly show the Process KPI and corresponding problems existed in current state, and it can support to describe target state for future process, namely future Value Stream. This paper provided the improvement solution for the inbound and outbound processes of Schaeffler's finished goods warehouse. By adjusting the process cycle time and changing the warehouse layout, the overall throughput time of the inbound and outbound process was reduced and the time waste of non-value-added activities was eliminated. By using process bottleneck analysis, fishbone diagram and other methods, the process was analyzed step by step to balance and control the bottlenecks and reduce waste in inbound and outbound processes. Thus, it supported to improve the efficiency and reduce the occupation of resources, and increasing the economic benefits of enterprises, promoting the sustainable development of enterprises at the same time. Key words: Value Stream Map (VSM), finished goods warehouse, lean logistics, process optimization 江苏大学工商管理硕士（MBA）学位论文 III 目 录 第一章 绪论 .......................................................................................................... 1 1.1 研究背景和意义 ................................................................................... 1 1.1.1 研究背景 ................................................................................... 1 1.1.2 研究意义 ................................................................................... 2 1.2 国内外研究综述 ................................................................................... 3 1.2.1 国外研究综述 ........................................................................... 3 1.2.2 国内研究综述 ........................................................................... 6 1.2.3 国内外研究评述 ....................................................................... 8 1.3 研究的内容及思路和方法 ................................................................... 9 1.3.1 研究内容及思路 ....................................................................... 9 1.3.2 研究方法 ................................................................................... 9 第二章 相关概念与理论基础 ........................................................................... 10 2.1 价值流基本原理与理论 ..................................................................... 10 2.1.1 价值流的定义 ......................................................................... 10 2.1.2 价值流分析的目标 ................................................................. 10 2.1.3 价值流分析的过程 ................................................................. 10 2.1.4 价值流分析方法 ..................................................................... 12 2.1.5 价值流基本理论 ..................................................................... 12 2.2 流程优化基本原理与理论 ................................................................. 13 2.2.1 流程优化的定义 ..................................................................... 13 2.2.2 流程优化分析方法 ................................................................. 13 2.2.3 流程优化基本理论 ................................................................. 14 江苏大学工商管理硕士（MBA）学位论文 IV 第三章 舍弗勒（中国）有限公司成品仓储流程现状分析 ........................... 17 3.1 行业背景与公司简介 ......................................................................... 17 3.1.1 行业背景与现状 ..................................................................... 17 3.1.2 行业的发展趋势 ..................................................................... 17 3.1.3 舍弗勒（中国）有限公司简介 ............................................. 18 3.2 成品仓储流程特点分析 ..................................................................... 18 3.2.1 仓库管理总体现状 ................................................................. 18 3.2.2 仓库布局分析 ......................................................................... 19 3.2.3 进出库操作流程分析 ............................................................. 20 3.2.4 成品仓储特点分析 ................................................................. 22 3.3 舍弗勒（中国）有限公司生产流程的价值流现状分析 ................. 22 3.3.1 需求分析 ................................................................................. 22 3.3.2 进出库实物流相关数据收集 ................................................. 23 3.3.3 进出库信息流相关数据收集 ................................................. 26 3.3.4 总产品作业时间及其分配 ..................................................... 27 3.3.5 绘制成品仓储价值流现状图 ................................................. 29 第四章 舍弗勒（中国）有限公司成品仓储流程的价值流调查和问题分析31 4.1舍弗勒（中国）有限公司成品仓储流程问题调查和分析 .............. 31 4.1.1调查问卷设计 .......................................................................... 31 4.1.2 问卷发放与回收 ..................................................................... 32 4.1.3 调查数据分析 ..................................................................