面对宏观经济去杠杆、互联网金融冲击等外部挑战，传统的银行模式难以为继，转 型势在必行，而引导转型的核心基础之一便是人力资源管理。GL 银行是一家成立 20 余 年但发展速度较缓慢的城市商业银行，对于内部复杂的环境，GL 银行急需优秀人才打 破困局，引导转型。所以在战略层面，提升人力资源管理水平，对帮助 GL 银行解决目 前所遇到的问题和困难有着重要意义。 本论文首先以将现代人力资源管理理论作为指导依据，打好了研究的理论基础；其 次运用了访谈法、问卷调查法总结出了 GL 银行目前在组织结构、人才管理、薪酬绩效、 招聘培训等方面所存在的问题，通过收集资料，分析数据，对问题的根源充分挖掘并找 出原因；最后本论文立足 GL 银行目前的实际情况，结合相关理论知识，对标优秀的同 业金融机构，通过梳理 GL 银行人力资源管理体系，针对存在的问题提出有效的对策及 建议。主要改进的地方在于，一是组织的优化，包括打造敏捷型组织、优化架构设置、 厘清部门职责、重塑组织文化；二是人才管理的优化，包括拓宽晋升通道、做好人才梯 队建设、完善人才流动机制；三是薪酬绩效的优化，包括对标市场化薪酬、创新考核管 理机制；四是招聘与培训的优化，包括完善招聘流程、加大高潜人才培养力度、构建学 习型组织。 本论文希望通过对 GL 银行人力资源管理的研究，为提升 GL 银行人力资源管理水 平作出一定的贡献，并助力改革转型，同时也为其他同业金融机构在优化人力资源管理 方面提供参考思路。 关键词，GL 银行；人力资源；人力管理管理体系；人才管理II Abstract Facing with external challenges such as macroeconomic deleveraging and Internet financial shocks, traditional banking model is unsustainable. Transformation is imperative. One of the core foundations for guiding transformation is human resource management. GL bank is a city commercial bank which has been established for more than 20 years but with slow development. Because of the complex internal environment, GL bank urgently needs excellent talents to break the dilemma and guide the transformation. Therefore, at the strategic level, improving the level of human resources management is of great significance to solve the problems and difficulties that GL bank currently encountered. Firstly, a good research foundation is established for this thesis by using the base of modern human resources management theory. Secondly, interview method and questionnaire survey method are applied to summarize the current problems of organization structure, talent management, salary performance and recruitment training of GL bank. The root causes of all the problems and corresponding reasons are deeply investigated through data collecting and analyzing. Finally, by organizing the human resource management system of GL bank in combination with relevant theoretical knowledge and experience of benchmark banks and other financial organizations, the effective countermeasures and suggestions for existing problems are proposed based on the current situation of GL bank. The main improvements are: first, the organization optimization, including building an agile organization, optimizing the structure, clarifying the department's responsibilities and reshaping the culture of organization; second, talents management optimization, including broadening the promotion channel, establishing a thorough talent team construction, and improving the flow mechanism of talented people; third, salary performance optimization, including the benchmarking of market-based compensation and innovating new mechanism of assessment management; the last but not the least, optimization of recruitment and training, including improving the recruitment process, increasing the training of high-potential talents, and building a learning organization. Based on a profound study of human resource management, the purpose of this paper is to make a contribution to improve the human resource management level of GL bank and help GL bank for better reforming and transformation. In the meantime, reference ideas can be provided for other banks and financial institutions for human resource management optimization.III Key words: GL Bank; Human Resource; Human resource management system; Talent managementIV 目 录 摘要 ...................................................................................................................................I Abstract................................................................................................................................. II 图表清单 ............................................................................................................................ VI 第一章 绪论..........................................................................................................................1 1.1 研究背景与意义 .........................................................................................................1 1.1.1 研究背景 ..............................................................................................................1 1.1.2 研究意义 ..............................................................................................................1 1.2 文献综述.....................................................................................................................2 1.2.1 人力资源管理的含义...........................................................................................2 1.2.2 人力资源管理的目标...........................................................................................2 1.2.3 人力资源管理的职能...........................................................................................3 1.2.4 国内外人力资源管理的研究成果........................................................................3 1.3 研究方法与研究设计..................................................................................................4 1.3.1 研究目标 ..............................................................................................................4 1.3.2 研究内容 ..............................................................................................................4 1.3.3 研究方法 ..............................................................................................................5 1.3.4 研究过程 ..............................................................................................................5 1.4 本章小结.....................................................................................................................7 第二章 GL 银行人力资源管理现状.....................................................................................8 2.1 GL 银行概况................................................................................................................8 2.1.1 GL 银行发展沿革 .................................................................................................8 2.1.2 GL 银行的主要业务及发展情况 ..........................................................................8 2.1.3 GL 银行的战略发展目标......................................................................................9 2.2 GL 银行人力资源管理现状.......................................................................................10 2.3 本章小结...................................................................................................................17 第三章 GL 银行人力资源管理存在的问题及成因分析....................................................18 3.1 GL 银行人力资源管理存在问题的访谈研究............................................................18 3.1.1 访谈提纲的设计.................................................................................................18V 3.1.2 访谈研究的过程.................................................................................................19 3.1.3 访谈研究的结果.................................................................................................19 3.2 GL 银行人力资源管理存在问题的问卷调查研究 ....................................................20 3.2.1 问卷调查的设计和实施 .....................................................................................20 3.2.2 问卷调查的结果.................................................................................................21 3.3 GL