随着全国事业单位工资制度改革的推进，医院也纷纷建立起自己的绩效工资 制度，但是考核结果并不理想。到底应该建立怎样的绩效考核体系，才能真正发 挥出绩效考核的作用，这就是本文研究的起点。 本文首先对绩效及绩效考核的概念进行了界定，介绍了绩效考核的方法及指 标权重确定的方法，并对国内外绩效考核的研究现状进行了理论梳理，为的 展开奠定理论基础。然后从实证研究的角度出发，以 KY 医院为例，通过对其绩 效考核现状存在的问题进行分析，并根据问卷调查法的数据，结合平衡计分卡， 重新选取并确定绩效考核指标体系，再采用层次分析方法对指标进行赋权，从而 构建出 KY 医院的绩效考核体系。 最后本文介绍了基于平衡计分卡的绩效考核体系应用的几点要求，同时阐述 了本文的主要结论及展望。 关键词，绩效；绩效考核；平衡记分卡II Abstract With the reform of the salary system to promote national institutions, hospitals have established performance pay system, but the result is not ideal. How to set up the performance appraisal system is the starting point of this study. Firstly the paper defines the concept of performance and performance appraisal, and introduces the method of weighting methods of performance evaluation and index determination, and the present the domestic and foreign performance evaluation theory, they laid the theoretical foundation for the paper. Then the paper from the perspective of empirical research, puts KY hospital as an example, and analyses its performance appraisal present status and problems, according to the survey data, combined with the balanced scorecard, to select and determine the performance appraisal index system, and using the analytic hierarchy process to empower the index, in order to build a KY hospital performance appraisal system. Finally the paper introduces some requirements of performance evaluation system based on the application of the balanced scorecard, and expounds the main conclusions and prospect. Key Words: Performance; performance evaluation; Balanced ScorecardIII 目 录 摘要…I Abstract…II 第一章 绪论 ..............................................................................................1 第一节 研究背景与研究意义..................................................................................1 一、研究背景...........................................................................................................................1 二、研究意义...........................................................................................................................2 第二节 研究内容与研究方法................................................................................3 一、研究内容...........................................................................................................................3 二、研究方法...........................................................................................................................3 第三节 研究思路与创新点....................................................................................4 一、研究思路...........................................................................................................................4 二、研究创新点.......................................................................................................................5 第二章 相关理论综述 ..............................................................................7 第一节 相关概念界定............................................................................................7 一、绩效 ..................................................................................................................................7 二、绩效考核...........................................................................................................................8 第二节 绩效考核的方法......................................................................................10 一、平衡计分卡.....................................................................................................................10 二、关键指标法.....................................................................................................................11 三、360 度评价法..................................................................................................................11 四、目标管理法.....................................................................................................................12 第三节 绩效考核指标权重确定的方法..............................................................12 一、德尔菲法.........................................................................................................................13 二、层次分析法.....................................................................................................................13 第四节 国内外绩效考核研究现状......................................................................14 一、国外绩效考核研究现状.................................................................................................14 二、国内绩效考核研究现状.................................................................................................15IV 第三章 KY 医院绩效考核体系现状研究 .............................................17 第一节 KY 医院概况...........................................................................................17 一、KY 医院发展简介..........................................................................................................17 二、KY 医院组织结构..........................................................................................................18 第二节 KY 医院绩效考核体系现状...................................................................20 第三节 KY 医院绩效考核体系存在的问题及原因分析...................................20 一、问卷调查及分析.............................................................................................................20 二、绩效考核体系存在的问题.............................................................................................23 三、KY 医院绩效考核体系存在问题的原因分析..............................................................25 第四章 KY 医院绩效考核体系的优化设计 .........................................26 第一节 KY 医院绩效考核优化设计原则.............................................................26 一、有利于实现社会公益性.................................................................................................26 二、坚持从医院整体实现量化考评.....................................................................................26 三、坚持 SMART 原则.........................................................................................................27 四、有利于医院持续发展.....................................................................................................27 第二节 KY 医院绩效考核指标的选择与确定.....................................................27 一、访谈及结果分析.............................................................................................................27 二、绩效考核指标确定.........................................................................................................28 三、绩效考核指标赋权.........................................................................................................28 四、绩效考核体系的优化.....................................................................................................32 第三节 KY 医院绩效考核方案...........................................................................33 一、建立绩效考核体系的组织结构.....................................................................................33 二、绩效考核主体的选择.....................................................................................................34 三、绩效考核标准的确定.....................................................................................................34 四、绩效考核周期与流程.....................................................................................................37 五、绩效考核申诉及其处理..................................................................