近些年来，伴随着国家经济的发展进步，绩效管理在企业管理中所发挥的作用 越来越大，并被众多的国有大中型企业所认可和接受，逐步发展成了企业发展的关 键因素。大型热电联称企业作为国家性垄断行业，在全面市场竞价的大背景下，越 来越多的热电联产企业采用了更为先进的绩效管理手段。 党的十八大后，随着全面深化改革政策的实施，更多的国有大型热电联产发电 企业面临更大的机遇和挑战。作为企业的“首要资本”，人力资源的管理是企业 的核心管理，而处在更为核心的部分的就是绩效管理，其重点在依托绩效考核， 实现人员业绩水平的提高，有效地调动员工的积极性，发挥他们潜在的能力，使 企业获得最大的收益。只有不断完善公允、合理、规范的绩效管理体系，深入研 究，应用实践，才能使企业在激烈的市场竞争中获得较大优势。 本文的研究对象选取 DTSR 热电厂,依托先进成熟的管理理念，类比同类型热 电联产发电企业，阐述了关键绩效指标(KPI)，平衡计分卡(BSC)理论等重要绩效 管理方法。详细地介绍 DTSR 热电厂的绩效管理现状，对该电厂绩效管理存在的 问题细致分析；重点运用平衡计分卡法(BSC)和关键绩效指标体系(KPI)等多种绩效 考核的技术和方法，提出了 DTSR 热电厂绩效管理考核体系改进方案，推广建立起 一套适用于该企业的绩效考评体系，对于激发员工工作活力，进一步提高工作效 率，保证企业按照发展目标良性的发展下去具有重要的现实意义，同时对同类型 发电企业的绩效管理体系建立，也有着一定的指导意义。 关键词： DTSR 热电厂；绩效管理；考核体系III Abstract In recent years, along with the national economic development and progress, performance management in the enterprise management plays an increasingly important role, and many large and medium-sized state-owned enterprises recognized and accepted, and gradually developed into a key factor in enterprise development. Large-scale cogeneration company as a national monopoly industry, in the context of a comprehensive market auction, more and more cogeneration enterprises to adopt a more advanced performance management tools. After the 18th Party Congress, with the deepening of the implementation of reform policies, more state-owned large-scale combined heat and power generation enterprises face greater opportunities and challenges. As the primary capital of the enterprise, the management of human resources is the core management of the enterprise, and the more important part is the performance management. The focus is on the performance appraisal and the improvement of the personnel performance level. Positivity, to play their potential capacity, so that enterprises get the most benefits. Only by constantly improving the fair, reasonable and standardized performance management system, in-depth research, application practice, in order to enable enterprises in the fierce competition in the market to obtain greater advantages. Based on the advanced management concept and the similar type of cogeneration power generation enterprises, the key performance management methods such as Key Performance Indicators (KPIs) and Balanced Scorecard (BSC) are described in this paper. The performance management status of DTSR thermal power plant is introduced in detail, and the problems of performance management of power plant are analyzed in detail. The techniques and methods of performance evaluation based on Balanced Scorecard (BSC) and Key Performance Indicator System (KPI) The DTSR thermal power plant performance management assessment system to improve the program to promote the establishment of a set of performance evaluation system for the enterprise, to stimulate staff work vigor, to further improve the efficiency and ensure that enterprises in accordance with the development goals of benign development has important practical significance, At the same time on the same typeIV of power generation enterprise performance management system, also has a certain guiding significance. Key words: DTSR Thermal Power Plant; Performance Management; Evaluation SystemV 目 录 第 1 章 绪 论 ............................................ 1 1.1研究的背景和意义.................................... 1 1.1.1 研究背景 ....................................... 1 1.1.2 研究意义 ....................................... 1 1.2 国内外研究现状综述................................. 2 1.2.1 国外研究现状 ................................... 2 1.2.2 国内研究现状 ................................... 3 1.3 本研究的主要内容................................... 4 1.4 研究方法及技术路线 ................................. 5 1.4.1 本文的研究方法 ................................. 5 1.4.2 研究的技术路线 ................................. 5 第 2 章 绩效管理的相关概念和理论基础........................ 7 2.1 绩效管理的概念和作用............................... 7 2.1.1 绩效管理的概念 ................................. 7 2.1.2 绩效管理的作用 ................................. 7 2.2 绩效管理的步骤..................................... 8 2.3 绩效管理体系的内容 ................................. 9 2.3.1 绩效计划 ....................................... 9 2.3.2 绩效实施与管理 ................................. 9 2.3.3 绩效考核 ...................................... 10 2.3.4 绩效结果反馈与应用 ............................ 11VI 2.4 绩效管理常用的方法 ................................ 11 2.4.1 目标管理法 .................................... 11 2.4.2 关键绩效考评法 ................................ 12 2.4.3 平衡计分卡 .................................... 14 2.4.4 360 度绩效考核法 .............................. 14 第 3 章 DTSR 热电厂绩效管理体系现状与问题分析.............. 17 3.1DTSR 热电厂发展概述................................ 17 3.1.1 DTSR 热电厂概况 ............................... 17 3.1.2 DTSR 热电厂企业组织构架 ....................... 17 3.1.3 DTSR 热电厂人力资源状况 ....................... 18 3.2 DTSR 热电厂绩效管理体系现状 ....................... 20 3.3 DTSR 热电厂员工绩效管理中存在的问题及成因分析 ..... 21 3.3.1 员工绩效考评中的问题分析 ...................... 21 3.3.2 绩效管理问题的成因分析 ........................ 24 第 4 章 DTSR 热电厂员工绩效管理体系的改进方案.............. 27 4.1 改进方案设计的原则和思路 .......................... 27 4.1.1 设计的原则 .................................... 27 4.1.2 设计的具体思路 ................................ 28 4.2 绩效管理体系的改进 ................................ 29 4.2.1 绩效管理目标改进 .............................. 29 4.2.2 绩效管理考核主体改进 .......................... 30 4.2.3 KPI 指标的改进 ................................ 30VII 4.2.4 绩效管理考核方式的改进 ........................ 35 4.3 管理方式的改进 .................................... 35 4.3.1 绩效管理考核周期的改进 ........................ 35 4.3.2 绩效管理考核流程的改进 ........................ 36 4.3.3 绩效考核的评分与排序的改进 .................... 37 第 5 章 DTSR 热电厂绩效管理体系改进方案实施保障............ 39 5.1 绩效管理体系改进方案实施流程及过程控制 ............ 39 5.1.1 绩效管理实施目标 .............................. 39 5.1.2 绩效管理的过程控制 ............................ 39 5.1.3 员工绩效管理 .................................. 39 5.2 实施绩效管理体系改进方案的结果 .................... 44 5.2.1 绩效结果应用的计算 ............................ 44 5.2.2 考评结果的反馈 ................................ 45 5.2.3 考评结果的应用 ................................ 46 5.3 绩效管理体系改进方案实施保障措施 .................. 47 5.3.1 组织保障 ...................................... 47 5.3.2 制度保障 ...................................... 47 5.3.3 技术保障 ...................................... 48 5.3.4 文化保障 ...................................... 48 第 6 章 结论与展望........................................ 49 6.1 研究结论.......................................... 49 6.2 研究展望 .......................................... 49VIII