第八章 酒店基础英语
培训目标：
读写出酒店各部门的英语单词；
会听与说十句最简单的酒店基础英语句子。
第一节 酒店基础英语45句
礼貌用语 Courtesy English
Good morning/afternoon/evening, sir/madam. 早上好/下午好/晚上好
Nice to meet you. 很高兴见到您
Welcome to our hotel. 欢迎光临我们酒店
Have a good time. 祝您在酒店过得愉快
电话用语 Telephone sentences
Wait a moment, please. 对不起，请稍等
Sorry, he is no in at the moment. 对不起，他暂时不在
I beg your pardon 对不起，（我听不太清楚）
Could you speak a little slower, please 请稍微讲慢一点
答谢英语 Thanks and answer
Thank you. 谢谢
It is very kind of you. 谢谢，您真客气
You are welcome. 不用谢
It is my pleasure. 非常高兴为您服务
I am at your service. 我随时愿为您服务
That is all right. 没关系
征询语 Consult
Can I help you 我能帮您什么忙吗？
What is your suggestion 您有什么意见或建议吗？
Excuse me, may I have your name 对不起，请问尊姓贵名？
指路 Asking and giving directions
This way, please. 这边请
Co ahead, and turn to the left/right. 往前面走，然后往左/右边拐
It is on the second floor. 在二楼
It is next to…… 它紧靠着……
It is opposite the…… 它在……对面
I will take you there. 我带您去
Go upstairs to