-I- 摘要 随着目前钢铁市场竞争的不断加剧，中小型民营企业面临着前所未有的挑战。 人力资源是企业的核心资源，绩效管理在企业管理中发挥着核心作用，民营企业只 有不断提高对人力资源绩效管理的水平，才能提高企业的综合竞争力。迁安市 H 铸 造有限公司多年来一直重视企业内部的绩效管理，在发展过程中也经历了不断摸索， 但是收获的效果与期望相差甚远。 首先，本文通过问卷调查对迁安市 H 铸造有限公司员工绩效管理现状进行深入 的研究和分析，发现绩效管理中存在明显的问题，包括，一是企业的内部的目标不 明确，人员职责不清晰；二是绩效计划制定不科学；三是绩效执行过程中沟通不到 位；四是绩效考评不规范；五是绩效反馈缺失；六是绩效考评与薪酬分配脱节；七 是员工申诉机制不健全。这些问题阻碍了 H 公司的进步和发展，需要对原有的绩效 管理体系进行改进。 其次，对迁安市 H 铸造有限公司员工的绩效管理方案提出了改进措施，包括， 完善绩效目标与计划，将企业目标层层分解到各岗位员工；二是提出绩效考核改进 方案——构建关键绩效指标考核体系；三是合理利用考核结果，将考核结果与薪酬 和职位晋升挂钩；四是完善绩效反馈机制，发挥绩效面谈的重要作用。 最后，为了保障绩效管理的顺利实施，提出了保障措施，包括加强培训、建立 有效的沟通计划、建立员工申诉程序、选择恰当的变革策略以及制定有针对性的实 施办法。 关键词，员工绩效管理；关键绩效指标体系；绩效反馈；沟通燕山大学工商管理硕士学位报告 - II - Abstract With the increasing competition in the iron and steel market, small and medium-sized private enterprises are facing unprecedented challenges. Human resources are the core resources of enterprises. Performance management plays a key role in enterprise management. Only by continuously improving the level of human resources performance management can private enterprises improve their comprehensive competitiveness. Qian'an H Foundry Co., Ltd. has been attaching importance to the internal performance management for many years, and has experienced constant exploration in the development process, but the results are far from the expectation. Firstly, this thesis makes an in-depth study and analysis of the current situation of employee performance management in Qian'an H Foundry Co., Ltd. through questionnaire survey, and finds that there are obvious problems in the performance management system, including: first, the internal objectives of the enterprised and the personnel responsibilities are not clear; second, the formulation of performance plans is not scientific; third, inadequate communication in the process of performance implementation; Fourth, performance appraisal is not standardized; Fifth, the lack of performance feedback; Sixth, performance appraisal is out of line with salary distribution; Seventh, employee complaint mechanism is not perfect. These problems have hindered the development of H company, and it is necessary to improve the original performance management system. Secondly, the thesis puts forward the improvement measures to the employee performance management plan of Qian'an H Foundry Co., Ltd. including: perfecting the performance objectives and plans, decomposing the enterprise goals to employees in different position; secondly, putting forward the improvement scheme of performance appraisal - constructing the key performance indicators appraisal system; thirdly, make rational use of the results of performance appraisal, and link the performance appraisal with salary and job promotion. Fourth, improve the performance feedback mechanism and give full play to the role of performance interview. Finally, in order to ensure the smooth implementation of performance management, security measures have been put forword, including strenthening training，establishment ofAbstract -III- an effective communication plan in the performance implementation process, the establishment of employee complaint procedures，choosing the proper change strategy and formulating targeted implementation measures . Keywords: employee performance management; key performance indicator system; performance feedback；communication目 录 -V- 目 录 摘要....................................................................................................................................I ABSTRACT.........................................................................................................................II 第 1 章 绪 论.....................................................................................................................1 1.1 研究背景及意义......................................................................................................... 1 1.1.1 研究背景...............................................................................................................1 1.1.2 研究意义..............................................................................................................2 1.2 国内外研究现状及评述............................................................................................ 3 1.2.1 国外研究现状.......................................................................................................3 1.2.2 国内研究现状......................................................................................................5 1.2.3 国内外研究现状评述...........................................................................................7 1.3 研究内容与方法........................................................................................................ 7 1.3.1 研究内容...............................................................................................................7 1.3.2 研究方法...............................................................................................................9 第 2 章 人力资源绩效管理相关理论...............................................................................10 2.1 人力资源绩效管理相关概念................................................................................... 10 2.1.1 人力资源管理....................................................................................................10 2.1.2 绩效.....................................................................................................................11 2.2 人力资源绩效管理相关理论.................................................................................. 12 2.2.1 绩效管理理论....................................................................................................12 2.2.2 薪酬激励理论....................................................................................................15 2.2.3 基于关键绩效指标的绩效管理体系.................................................................16 2.3 本章小结.................................................................................................................. 17 第 3 章 H 公司概况及员工绩效管理现状.......................................................................19 3.1 H 公司概况............................................................................................................... 19 3.1.1 H 公司简介.........................................................................................................19 3.1.2 H 公司组织结构.................................................................................................19 3.1.3 H 公司人力资源结构.........................................................................................20 3.2 H 公司员工绩效管理概况....................................................................................... 23 3.2.1 企业的战略目标及职位分析现状.....................................................................23 3.2.2 绩效计划的制定现状.........................................................................................24燕山大学工商管理硕士学位报告 - VI - 3.2.3 绩效辅导与执行现状.........................................................................................24 3.2.4 绩效评价与考核现状.........................................................................................25 3.2.5 绩效反馈现状.....................................................................................................26 3.3 本章小结................