Research On Employee Turnover
In M Bank Shaoxing Branch
A thesis submitted to
Northwest University
in partial fulfillment of the requirements
for the degree of Master
In Business Administration
By
Huang Bo
Supervisor: Shi Bo Vice Professor
2018
I
摘 要
近阶段，金融行业的竞争极为激烈，对于各类商业银行而言，面临着经营方式转型这一
背景，其需要承担越来越严峻的压力和挑战。作为企业极为重要的资源，在银行的可持续发
展中，员工的作用是极为重要的。当前，我国的金融市场高度发达，一般而言，员工流动如
果保持在正常范围内，则能充分利用人力资源，但是一旦员工流失率过高，会严重影响商业
银行的正常经营发展进程。如何做好员工流失的防范、应对工作，以保证银行健康稳定的发
展，是一些商业银行当前面临的重要课题
本文针对股份制商业银行M银行绍兴分行员工流失的情况，通过综合运用文献分析、对
员工访谈、问卷调查和数据统计等研究方法，针对M银行绍兴分行员工流失的原因进行系统
研究，之后，提出有针对性的方案建议，降低员工流失率
本文共分为六个部分：第一部分是绪论。主要交代此次研究的主要内容、研究背景、研
究方法、研究思路、研究意义。第二部分是文献综述与相关理论，综合本文所涉及到的理论
内容和理论模型进行分析、整理。第三部分主要介绍M银行绍兴分行员工流失的具体现状，
并就其原因进行系统研究，由此，该行员工流失的具体情况能够从各个方面来进行考虑，提
出的问题成因较有针对性。第四部分主要是针对该行员工流失的问题，提出员工流失的有效
应对方案，通过做好分行人力资源规划、建立公平而有竞争力的薪酬福利考核制度、加强员
工培训管理和加强企业文化建设四个方面留住员工，降低流失率。第五部分是方案实施与保
障。第六部分主要分析此次研究的不足和成果，是本文的结论部分
本文主要探索、创新了M银行绍兴分行人力资源管理的相关内容，并具体设计了员工流
失应对的完善对策，由此，对于银行金融业来说，能在一定程度上进行人力资源管理水平的
提高，具有较好的参考价值和借鉴意义
关键词：M银行,员工流失,人力资源
II
Abstract
In recent years, the competition in the financial industry is extremely fierce. For all kinds of
commercial banks, facing the background of business transformation, they need to bear more and
more severe pressure and challenges. As an extremely important resource for enterprises, the role of
employees is extremely important in the sustainable development of banks. At present, China's
financial market is highly developed. Generally speaking, if the staff turnover is maintained within
the normal range, it can make full use of human resources. But once the staff turnover rate is too
high, it will seriously affect the normal operation and development process of commercial
banks.How to do a good job in preventing and responding to employee turnover to ensure the
healthy and stable development of banks is an important issue facing some commercial banks.
In this paper, in view of the employee turnover of the joint-stock commercial bank M Bank
Shaoxing Branch, through the comprehensive use of literature analysis, employee interviews,
questionnaires and data statistics and other research methods, this paper makes a systematic study
on the causes of staff turnover in Shaoxing Branch of Bank M, and then puts forward some
suggestions to reduce the staff turnover rate.
This article is divided into six parts: the first part is the introduction. Mainly explain the main
content, research background, research methods, research ideas, research significance of this study.
The second part is a literature review and related theories, comprehensive theoretical content and
theoretical model involved in this paper are analyzed and collated. The third part mainly introduces
the current situation of staff turnover in Shaoxing Branch of Bank M, and makes a systematic study
on its causes. Therefore, the specific situation of staff turnover in Bank M can be considered from
various aspects, and the causes of the problems are more targeted. The fourth part is mainly aimed
at the problem of staff turnover, put forward effective solutions to staff turnover, through good
human resources planning branch, establish a fair and competitive salary and welfare assessment
system, strengthen staff training management and strengthen the construction of corporate culture to
retain staff, reduce the turnover rate. The fifth part is the implementation and protection of the plan.
The sixth part mainly analyzes the deficiencies and achievements of this study, which is the。