本文一共有六章。第一章，介绍了本文的选题背景、研究目的、
研究意义；另外整理阅读大量文献，对国内外关于胜任力模型的研究
现状进行综述，同时明确了本文所采取的主要研究方法。第二章主要
介绍与本论文相关的概念和理论，包括胜任力相关理论、胜任力模型
相关理论。第三章主要介绍了 SZ 物流公司的人力资源现状。第四章，
本部分选取样本范围，确定胜任力条目，确定胜任力模型，采用层次
分析法，对胜任力模型进行权重指标确定。第五章，本部分主要是在II
基于胜任力模型的员工招聘、员工职业生涯规划、员工培训、员工胜
任力评估。第六章，是全文的总结部分，对本论文的主要观点和研究
进行总结，分析了本文研究的不足，以及以后研究的发展方向
关键词：胜任力，层次分析法，人力资源管理，SZ 物流公司III
Abstract
The rapid expanding of China&39;s economy and e-commerce widely
applied to the challenges and opportunities for logistics company,
logistics company in the case of external business to expand, and also
more enterprise staff management system, to optimize human resources
as the main strategy measure. However, most of the logistics employees
in our company have been transformed from traditional logistics
companies. Nowadays, logistics talents are extremely scarce and restrict
the development of logistics industry. The competency model is a unique
and effective model, which breaks the traditional human resource
mechanism of logistics enterprises in the work task, and changes to the
strategic human resource management. The competency model is a
unique and effective model, which breaks the traditional human resource
mechanism of logistics enterprises in the work task, and changes to the
strategic human resource management. This article refer to a large
number of literature theory of competency and competency model has
carried on the analysis discussion, analyzes the necessity and the
importance of competence in human resources management, at the same
time in SZ logistics company, for example, using personnel interview
method and questionnaire investigation, research carried out on SZ
logistics company human resources, build a competency model, withIV
analytic hierarchy process to weight sort competency indicators, and
based on the competency model is applied to the SZ logistics company
human resources recruitment, training and evaluation, for the logistics
enterprise human resources management advice.
There are six chapters in this article. The first chapter introduces the
basis and background, purpose and significance of this thesis. Secondly,
by reading a large amount of literature, the paper summarizes and
summarizes the research status of competency models at home and
abroad, and also clarifies the main research methods adopted in this paper.
The second chapter mainly introduces the definition and theoretical basis
of the concepts related to this thesis, including the relevant theories of
competency theory and competency model. The third chapter mainly
introduces the human resource status of SZ logistics company. In the
fourth chapter, this section selects the sample range, determines the
competency entry, determines the competency model, adopts the analytic
hierarchy process, and determines the weight index of the competency
model. In chapter 5, this section is mainly based on competency model
based on employee recruitment, employee career planning, employee
training, and employee competency assessment. In chapter 6, this part is
the summary of the whole thesis, and concludes the main viewpoints of
the whole thesis. The deficiency of this paper is explained and the future
work is further studied.V
Key words: Competency, analytic hierarchy process, human resource
management, SZ logistics companyVI
目 录
摘要.....I
Abstract..........III
第 1 章 绪 论1
1.1 选题背景...........1
1.2 研究意义和研究目的..2
1.2.1 研究意义.2
1.2.2 研究目的.2
1.3 国内外研究现状..........3
1.3.1 国外研究现状....3
1.3.2 国内研究现状....3
1.4 研究内容与方法..........4
1.4.1 研究内容4
1.4.1 研究方法5
第 2 章 概念界定及相关理论基础........6
2.1 胜任力的相关理论......6
2.1.1 胜任力理论研究.6
2.1.2 胜任力内涵........6
2.1.3 胜任力特征........7
2.1.4 胜任力的维度....7
2.1.5 胜任力的研究学派........8
2.2 胜任力模型.......8
2.2.1 胜任力模型概念8
2.2.2 典型胜任力模型8
2.2.3 胜任力模型构建方法..11
2.2.4 胜任力模型构建流程..12
第 3 章 SZ 物流公司人力资源现状分析.......14
3.1 SZ 物流公司概况......14
3.1.1 SZ 物流公司简介........14
3.1.2 SZ 物流公司运营模式14
3.2 SZ 物流公司人力资源现状..15
3.2.1 SZ 物流公司员工组织结构....15
3.2.2 SZ 物流公司人力资源管理存在的问题........16
3.3 SZ 物流公司人力资源胜任力模型构建的必要性分析........
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