冠亚彩印作为泉州中小型公司研究的代表，本文通过对该公司的实际案例，
利用问卷调研、访谈等一系列手法收集了企业根源的问题点，并应用理论联系
实际的方法，从公司本身的实际问题作为研究的出发点，不但分部门梳理流程，
同时也把相关部门的流程联合优化再造。为了再造后的流程整合能够使该公司
达到健康、持续高速发展，本文系统地调研分析冠亚彩印流程缺陷，分析公司
目前的管理现状，提出公司在流程管控方面存在的问题与不足。再通过流程梳
理及流程优化，运用流程再造的理论，归纳总结出冠亚彩印应补充缺失的流程
通过该公司的流程再造及相关实施，为冠亚彩印管理中遇到盲点和困惑点
提供战略及策略参考，同时为泉州类似中小企业发展中需要“治疗”管理盲点
提供参考方案。希望能够更好的为企业战略、目标实现、绩效提升服务，改变
公司在行业中的竞争力
全文共分为七个章节来阐述冠亚彩印公司的业务流程再造。第一章、绪论
通过阐述论文的研究背景与意义、研究内容及路线、研究方法及论文创新点来
展开全文。第二章、国内外研究回顾及相关理论基础。国内外研究成果、流程
再造基本定义、内涵、阶段模式、流程再造思想、组织管理思想等方面进行了
介绍和说明，为论文的理论奠定了基础。第三章、冠亚彩印的背景介绍。主要
通过对公司基本情况、组织结构、业务流程分类及流程特点、业务流程 SWOT 分
析等方面的介绍，为后续的流程诊断与再造奠定基础面了解。第四章、流程再
造的基本原理与冠亚彩印公司业务流程分析。先介绍了 BPR 与 BPI 的定义及它
们之间的区别，在通过对冠亚彩印现有流程的调研，找出流程的问题症结，并
重点对其进行了分析说明。第五章、业务流程再造的实施。根据上一章节流程
症结点进行优化再造，并把再造的流程推行到实际的运用过程中进行执行，同
时介绍了在具体执行过程中遇到的阻力面及相关应对方法。第六章、流程再造
实施的效果。主要从流程运行时间、人力成本及品质方面的改善来论述总结了这一优化的效果实施。第七章、总结与展望。总结了论文的研究成果，并进一
步指出本次研究中还待解决的问题点，为今后的深入研究和探索指明方向
关键词：流程再造；流程梳理；流程优化
III
Abstract
Minor enterprises are the important constituent part of national economy in
china, but comparative weak from process management of our national minor
enterprises that its business flow is chaos, which Compared with the large-lot
producer and minor enterprises from advanced industrial national. How to find blind
spot of enterprise How to find business flow that is suitable for enterprise Want to
deal with those issues not only research realities from enterprise, but also find sally
port from flow.
GuanYa princess company as quanzhou minor enterprises the representative, this
essay adopt real case of this company, use questionnaire and interview methods to
collect problem spot of this company, meanwhile use method what linking theory
with practice to BPI and BPR. Adopt implement BPI and BPR of this company, Hope
promote competitive power of this company which do better for enterprise strategy、
achieve goal and performance promote.
Through process reengineering the corporation and related implementation,
provide strategy and tactics with reference for which difficult issue and blind spot
from management of this company. At the same as the minor enterprises what have
those similar issue provide with reference methods in order to enhance
competitiveness from strategy、goal and performance.
The full text is divided into seven chapters to elaborate about BPI and BPR from
GUANYA Company. The chapter one is introduction. Main elaborate research
background and meaning、research content and route、research method and innovation
point. The chapter two is the domestic and foreign research review and related theories. the
domestic and foreign research findings、BPR define and introduce about mode、BPR ideas for which
laying foundations from text. The chapter three is introducing background of GUANYA
Company. laying foundations from text theory from which main through introduce basic
station、organization structure、process of business classify and processpeculiarities、
SWOT analyst and so on. The chapters four are BPR basic theory and process of
business analyst from GUANYA Company. The first introduce define and differentfrom BPI and BPR. Through investigate process of GUANYA Company in order to
find process issue, highlight and analyst those issues. The chapters five is carry out
the BPR. BPR and BPI for this company and carry out it into reality according to last
chapter, at the same time introduce meet problems and countermeasures from where
carry out those details. The chapters six is the effect of BPR. Main discuss and
summarized from what process cost times、cost of human resource and improvement
of quality. The chapters seven are summarized and forecast.
Key word: business process reengineering the process of combing process
optimization
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