1. Organization Chart 1
2. Working Hours and Vacation Plan 2
3. Job Description Outlines
Laundry Manager
Supervisor
Guest Contact Coordinator
Sorter
Valet Attendant
Dry Cleaning Operator
Hand Washer
Machine Washer
Valet Presser
Uniform Finisher
Flat Worker
4. Operating Procedures for Guest Laundry Services
Pick up Guests’ calls
Collection
Processes
Delivery
Express Service
5. Operating Procedures for Washing
F&B Linen
Room Linen
Spring Cleaning
6. Operating Procedures for Dry Cleaning
Guest Clothing
Staff Uniforms
Spring Cleaning
7. Operating Procedures for Hand Ironing and Pressing
Guest Clothing
Staff Uniforms
8. Operating Procedures for Flatwork Ironing
F&B Linen
Rooms Linen
9. Equipment
Introduction
Maintenance
Disposal
10. Chemicals
Laundry Supply Items
Dry Cleaning Supply Items
11. Special Procedures
File Procedure
Guest Laundry Hold
Lost & Found
。。。