关于知识管理的全面介绍

Knowledge Management Toolkit, The
Copyright
Library of Congress Cataloging-in-Publication Data
Tiwana, Amrit, ?/P>
The knowledge management toolkit: practical techniques for building a knowledge management system/Amrit Tiwana.
p. cm.
Includes bibliographical references and index.
ISBN 0-13-012853-8
1. Knowledge management. I. Title.
HD30.2.T59 2000
658.4'038--dc21 99-049321
CIP
© 2000 Prentice Hall PTR
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Credits for Chapter-opening Quotes
Chapter 3: Simon, H.A. (1988). "Managing in an information-rich world." In Y.K. Sketty and V.M. Buehler (eds.), Competing Through Productivity and Quality. Cambridge, MA: Productivity Press.
Chapter 5:Foreword by Arthur C. Clarke, "Intelligent Software Agents" by Richard Murch, Tony Johnson, Prentice Hall (1998).
Chapter 6:"What Life Means to Einstein: An Interview by George Sylvester Viereck," for the October 26, 1929 issue of The Saturday Evening Post.
Chapter 8: "The Speaker's Electonic Reference Collection," AApex Software, 1994.
Chapter 9: Rita Mae Brown.
Chapter 11: From THE ART OF WAR by Sun Tzu, translated by Samuel B. Griffith. Translation copyright ©1963 by Oxford University Press, Inc. Used by permission of Oxford University Press, Inc.
Chapter 12: As quoted by Richard Murch and Tony Johnson in "Intelligent Software Agents: Prentice Hall (1998)."
Chapter14: L. Lodish, "Vaguely Right Approach to Sales Force Automation," Harvard Business Review, 52, 119?24 (1979).
Dedication
To Sherry
Preface
Real knowledge is to know the extent of one's ignorance
?span class="docEmphasis">Confucius
In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your company's people, processes, and experience that the hope for survival rests. Peter Drucker warned us years ago, but it's only now that companies have finally woken up to the value of managing their knowledge and bringing it to bear upon decisions that drive them up or out of existence.
If your organization is confused by vendor buzz and consultant pitches about how they and their products can solve all your knowledge problems, be forewarned: It's not that easy. Knowledge management (KM) is just about 35 percent technology. While technology is the easy part, it's the people and processes part that is hard.
The Knowledge Management Toolkit will provide you with a strategic roadmap for knowledge management and teach you how to implement KM in your company, step by step. Technology should not always be mistaken for computing technology; the two are not synonymous. Chapter 1, rather than t