-I- 摘要 伴随着化工行业不断出现的大型工业事故，其造成的巨大经济损失和人员伤亡， 让越来越多的人员将目光投放到了化工的应急管理工作中来 。焦化行业的生产过程 也属于化工行业的范围，在生产过程中也会出现很多的突发事件。本文主要通过对 河北中煤旭阳焦化有限公司当前的应急管理工作进行评价，明确公司的 应急管理现 状，查看当前应急管理工作中存在的不足，并根据实际情况制定具体可行的改进措 施，从而进一步提升公司的应急管理水平。 首先，从国内外应急管理研究情况及现 状分析，明确了研究的方向和应急管理 的相关概念理论，并通过对管理理论的对比明确了本次评价将采用PPRR管理理论。 其次，通过对焦化行业的存在特点的分析，利用德尔菲 法进行指标筛选，通过 初选及最终确定，本次应急管理能力评价指标包括一级指标3个，二级指标10个， 三级指标32个。 再次，通过层次分析法逐个将评价指标进行分析，确定 了各评价指标的权重， 并用模糊综合评价法构建了评价模型，对各指标进行评价，根据评价结果的级别划 分最终得出中煤旭阳公司的应急管理水平处于较好管理水平，但部分指 标仍处于一 般管理水平，需要进行改进提升。 最后，针对评价结果，通过人员素质、预案制度、物资保障、指挥协调、总结 改进五个方面逐个进行了分析并制定了改进计划，为 中煤旭阳公司的应急管理能力 提升奠定了坚实的基础。 关键词：化工行业；应急管理能力；评价指标体系；层次分析法 燕山大学工商管理硕士学位论文 - II - Abstract With the emergence of large-scale industrial accidents in the chemical industry, the huge economic losses and casualties caused by them make more and more people focus on the emergency management of chemical industry. The production process of coking industry also belongs to the scope of chemical industry, and there will be many emergencies in the production process. This paper mainly evaluates the current emergency management work of Hebei Zhongmei Xuyang Coking Co., Ltd., clarifies the current situation of emergency management, looks at the shortcomings in the current emergency management work, and formulates specific and feasible improvement measures according to the actual situation, so as to further enhance the level of emergency management of the company. Firstly, from the domestic and foreign emergency management research situation and current situation analysis, the research direction and related concepts and theories of emergency management are clarified, and through the comparison of management theory, it is clear that PPRR management theory will be used in this evaluation. Secondly, through the analysis of the existing characteristics of the coking industry, using Delm method to screen the indicators, through the primary selection and final determination, the evaluation index of emergency management capacity includes three first-level indicators, 10 second-level indicators and 32 third-level indicators. Thirdly, through analytic hierarchy process, the weight of each evaluation index is determined, and the evaluation model is constructed by using the method of fuzzy comprehensive evaluation. According to the classification of the evaluation results, it is concluded that the emergency management level of China Coal Xuyang Company is in a better management level, but the Department is in a better management level. The sub- indicators are still in the general management level, and need to be improved and upgraded. Finally, according to the evaluation results, through five aspects of personnel quality, pre-plan system, material support, command coordination, summary and improvement, the Abstract -III- paper analyzed and formulated improvement plans one by one, which laid a solid foundation for the improvement of emergency management capability of China Coal Xuyang Company. Key words: Chemical Industry; Emergency Management Capability; Evaluation Index System; Analytic Hierarchy Process 目 录 -I- 目 录 摘要 ............................................................................................................................... I ABSTRACT ..................................................................................................................... II 第1章 绪 论 ................................................................................................................ 1 1.1 选题背景及研究意义 .......................................................................................... 1 1.1.1选题背景 ....................................................................................................... 1 1.1.2研究意义 ....................................................................................................... 2 1.2 国内外研究现状 .................................................................................................. 2 1.2.1 国外研究现状 .............................................................................................. 2 1.2.2 国内研究现状 .............................................................................................. 5 1.2.3 国内外研究综述 .......................................................................................... 6 1.3 研究内容和研究方法 .......................................................................................... 7 1.3.1 研究内容 ...................................................................................................... 7 1.3.2 研究方法 ...................................................................................................... 8 第2章 相关理论与方法概述 ........................................................................................ 9 2.1 应急管理与应急管理能力 .................................................................................. 9 2.1.1 应急管理的概念 .......................................................................................... 9 2.1.2 应急管理能力 ............................................................................................ 10 2.2 焦化企业的生产特点及应急管理特点 ............................................................ 11 2.2.1 焦化企业的生产特点 ................................................................................ 11 2.2.2焦化企业发生各类事件的类型及特点 ..................................................... 11 2.2.3焦化企业发生各类事件的原因分析 ......................................................... 12 2.2.4焦化企业应急管理的特点 ......................................................................... 12 2.3 4R管理理论 ....................................................................................................... 14 2.4 PPRR管理理论 .................................................................................................. 15 2.5 层次分析法 ........................................................................................................ 16 2.5.1 层次分析法概述及特点 ............................................................................ 16 燕山大学工商管理硕士学位论文 - II - 2.5.2 层次分析法的步骤 .................................................................................... 16 2.6 模糊综合评价法 ................................................................................................ 18 2.6.1模糊综合评价法概述及特点 ..................................................................... 18 2.6.2模糊综合评价法的步骤 ............................................................................. 18 2.7 本章小结 ............................................................................................................ 18 第3章 中煤旭阳应急管理能力评价指标体系设计 .................................................. 20 3.1 公司简介及应急管理工作现状 ........................................................................ 20 3.2 中煤旭阳应急管理能力影响因素分析 ............................................................ 20 3.2.1 应急管理人员素质 .................................................................................... 21 3.2.2应急管理体系建设 ..................................................................................... 22 3.2.3 应急管理投入情况