摘要
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摘要
随着全球经济逐渐步入知识经济时代，知识产权愈发受到世界的关注，成为提升国
家竞争力的又一重要因素，知识产权代理行业如雨后春笋，应运而生，并迅速发展，市
场竞争日益激烈。作为一个新兴行业，知识产权代理机构技术含量高，专业性强，再加
上人才与技术相挂钩，缺少人才，就缺少了技术，从而缺少了核心竞争力，因此该行业
的竞争优势已逐渐向加大人力成本投资倾斜。绩效管理是人力资源管理的核心部分，它
的健全与完善,对于如何建立一套激励人才、留住人才的制度体系，如何保证公司的健
康发展，有着关键性作用

本文以 ZYTX 知识产权代理公司为研究对象，以绩效管理和知识产权代理行业的研
究发展现状为背景，引入绩效管理系统、绩效管理工具等相关概念，参考已有的文献素
材、理论资料，采用访谈等方法，了解 ZYTX 知识产权公司的绩效管理体系现状，在实
证分析 ZYTX 知识产权公司绩效管理体系的基础上，通过比较、归纳和概括，提出改进
该公司绩效管理体系的方案

论文内容由六部分构成：第一部分阐述了本文的研究背景和意义，并对当前国内外
绩效管理的研究现状进行介绍，同时简要解释了本文的研究思路与研究方法；第二部分
对绩效管理体系、绩效管理工具等相关理论知识进行概述；第三部分首先介绍了 ZYTX
知识产权公司的组织结构及人力资源管理现状，之后对当前的绩效管理体系进行分析，
并找出当前绩效管理体系中存在的问题；第四部分，明确 ZYTX 知识产权公司的绩效管
理体系改进目标与原则，从绩效计划、绩效执行、绩效考核、绩效反馈与结果应用等五
个方面对公司的绩效管理体系进行优化；第五部分从组织、制度、人员三方面提出 ZYTX
知识产权公司绩效管理体系运行的保障措施。第六部分对全文进行总结

本文通过研究 ZYTX 知识产权公司绩效管理体系,能够帮助该公司完善内部管理,提
高公司的可持续发展，同时对我国当前知识产权代理机构如何设计绩效管理体系,开展
绩效管理工作，实现公司的战略目标，提供了一定的参考

关键词 ZYTX 知识产权公司 绩效管理 绩效考核 绩效反馈Abstract
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Abstract
With the global economy gradually entered the era of knowledge economy, intellectual
property is increasingly attracting the attention of the world, becoming an important factor to
enhance national competitiveness, intellectual property agency industry such as bamboo
shoots after a spring rain, came into being, and the rapid development, market competition is
becoming increasingly fierce. As an emerging industry, the technical content of intellectual
property agency, professional and strong, coupled with the talent and technology linked to the
lack of talent, is the lack of technology, thus the lack of core competitiveness, so the industry&39;s
competitive advantage has gradually to increase the human cost of investment. Performance
management is the core of human resource management, and its sound and perfect, for how to
establish a set of incentives to retain talent system, how to ensure the healthy development of
the company, has a key role.
Based on the research and development of performance management and intellectual
property agency industry, this paper introduces the performance management system,
performance management tools and other related concepts. by referring to the existing
literature material and theoretical data, the performance management system of intellectual
property company is discussed.
This paper is divided into six parts: The first part introduces the research background and
significance, and the research status of performance management and intellectual property
service industry at home and abroad, and briefly explains the research ideas of this paper. The
second part expounds the related theoretical knowledge of performance management system
and performance management tool. The third part first introduces the basic situation of the
ZYTX intellectual property company and the existing performance management system, then
analyzes the problems of the current performance management system. The fourth part, the
improvement of the performance management system of ZYTX intellectual property company,
from the preparation before work, the performance management in work, the performance
appraisal and performance feedback and communication, optimize the performanceAbstract
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management system of the company. The fifth part puts forward the safeguard measures of
the performance management system of ZYTX intellectual property company from three
aspects of organization, system and personnel. The sixth part summary and prospect of the
paper.
Through the study of the performance management system of ZYTX intellectual property
company, to help the company improve the internal management, improve the company&39;s
sustainable development, and how to design the performance management system of China&39;s
current intellectual property agency, to carry out performance management work, achieve
strategic objectives, to provide a certain reference.
Keywords ZYTX company Performance Management performance assessment
Performance feedback目 录
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目 录
第 1 章 绪论· 1
1.1 研究背景和意义 1
1.1.1 研究背景· 1
1.1.2 研究意义· 3
1.2 国内外研究现状 4
1.2.1 国外研究现状· 4
1.2.2 国内研究现状· 5
1.3 论文的研究内容与方法 6
1.3.1 论文的研究内容· 6
1.3.2 论文的研究方法· 7
第 2 章 绩效管理相关理论概述·8
2.1 绩效管理体系·8
2.2 绩效管理工具·9
2.2.1 目标管理· 9
2.2.2 关键绩效指标10
2.2.3 平衡计分卡11
2.2.4 360 度反馈评价体系 13
第 3 章 ZYTX 知识产权公司绩效管理体系的现状分析·· 14
3.1 ZYTX 知识产权公司及其人力资源的基本情况··14
3.1.1 ZYTX 知识产权公司简介及组织结构14
3.1.2 ZYTX 知识产权公司的人力资源现状16
3.2 ZYTX 知识产权公司现有的绩效管理分析··17
3.2.1 ZYTX 知识产权公司的绩效考核办法17
3.2.2 ZYTX 知识产权公司的绩效评分标准··
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