ANALY ST RE PORT The State of Consumer Banking & Payments How consumers are managing their financial relationships during the COVID-19 pandemic Q1 20 22 ? 2022 Morning Consult, All Rights Reserved.IN THIS REPORT 3 4 Executive Summary Key Takeaways 5 Banking Blind Spots Reveal Struggling Financial Health Millennial Financial Well-being Remains Stubbornly Low Crypto Goes Mainstream 15 24 31 Embedded Finance Threatens Traditional Service Providers 36 The Data Behind the Report 2EXECUTIVE SUMMARY Even amid the current Morning Consult’s quarterly report The State of Consumer Banking and Payments tracks evolving trends in the consumer banking and payments world, and evaluates what changing attitudes mean for the future of each industry. Share of U.S. adults who… Are satisfied with their primary provider in this category Plan to add a new provider in this category in the next six months pandemic, consumers report satisfaction with their financial services providers, and few have changed these relationships. But beneath the calm surface are signals of struggling Based on survey interviews of more than 50,000 adults across the Americas, Europe and the As