IMPLEMENTING A DIGITAL TRAVEL PORTAL GOOD PRACTICE RECOMMENDATIONS May 2022 CONTENTS 4 BACKGROUND 6 GENERAL REQUIREMENTS & PRINCIPLES 1. Privacy by Design & Privacy by Default 2. Compliance with Data Protection & Privacy Laws 3. Language Capability 4. 24x7 Communication for Traveller Questions 5. 24x7 Government & Travel Operator Communication 6. Ability to Process Several Certi?cate Formats 7. Ability to Accept Multiple Certi?cate Types 8. Agile Rules Engine 6 6 7 7 7 7 9 9 9. IT Intelligence & Exception Handling 10. Ability for Multiple People to Apply as a Single Group 11. 24x7 Availability of the Digital Portal 12. Legal Path in Case of Disputes 10 10 10 11 FIVE CRITICAL PARTS OF A DIGITAL PORTAL 12 1. 2. Traveller Questionnaire 3. Completion of the Digital Travel Portal Process 4. Government Integration & Traveller Level of Compliance 5. Travel Providers Ability to Query the Assessment