The great pivot in global eCommerce. 2021 BO RDERLES S COMMERCE REP O RTCONTENTS Executive Summary Key Findings 03 09 THE GREAT PIVOT KEY FINDINGS 15 AUSTRALIA BRAZIL 21 27 33 39 45 51 CHINA HONG KONG SAR, CHINA FRANCE GERMANY INDIA Market Pro?les 57 63 69 75 81 87 JAPAN MEXICO RUSSIA SINGAPORE UNITED KINGDOM UNITED STATES 022021 PAYPAL BORDERLESS COMMERCE REPORT Executive SummaryFOREWORD Last year, the pandemic brought the world to a grinding halt, creating mass uncertainty across almost every facet of business operations. As the uneven pandemic recovery continues, it’s clear shopping behaviours have changed for good, with wide-reaching impacts on the world of eCommerce. The 2021 Borderless Commerce Report captures and highlights the current and upcoming global shifts that will shape the future of cross- border commerce. It will help you identify potential areas of growth for your business, while exploring 13 key markets in depth. Whether your cross-border journey is just beginning or you’re expanding your global reach, understanding your customers abroad is key to successful market entry. 04EXECUTIVE SUMMARY Home workouts heat up With gr