保险公司通过员工岗前培训，为保险行业培养了大批优秀的保险企业运营和销售人 才，也为保险行业的壮大与发展奠定了扎实的基础。随着国家对保险行业监管力度的加 大，相关文件、政策的出台对保险公司员工岗前培训工作提出了更高的要求，但在具体 落实上，仍然存在一些不足的地方。对保险公司员工岗前培训工作的研究大多都是站在 公司立场展开的，真正从员工自身的角度作为切入点进行研究的相对较少，最终的培训 对策也很难在员工群体中获得较高的满意度。所以，围绕该方面开展相关研究是非常有 必要的。 本文首先从中国人寿保险X分公司的员工培训现状出发，运用问卷调查法、实证分 析法、对比分析法等多种方法，分析了中国人寿保险X分公司员工岗前培训开展的情况。 在问卷设计中，结合实际，提炼了岗前培训压力、自我效能感、岗前培训焦虑三个主要 变量；其次就调查所收集到的所有数据进行了整理、归纳、分析，发现员工岗前培训压 力、自我效能感和岗前培训焦虑三者之间呈现两两显著相关的关系，其中岗前培训压力 和岗前培训焦虑之间呈显著正相关、自我效能感与岗前培训压力、岗前培训焦虑存在负 相关关系；再次，在良好的自我效能感下，岗前培训压力不会显得太大，而且岗前培训 焦虑能够得到缓解，且自我效能感在岗前培训压力和岗前培训焦虑之间存在效应；最后， 针对问题提出对策建议。 本文运用对比分析和实证分析等方法，探索X分公司目前岗前培训工作开展的现状 和问题，并提升资源运用效率，增强岗前培训效率，提升X分公司人力资源管理。本文 可为保险公司员工岗前培训体系的完善提供一定的有益参考。 关键词：岗前培训；人力资源管理；压力；焦虑；自我效能感 论文类型：专题研究 ABSTRACT Theinsurancecompanyhastrainedalargenumberofexcellentinsuranceenterprisesin theinsuranceindustrythroughpre-posttraining,andlaidasolidfoundationforthegrowth anddevelopmentoftheinsuranceindustry.Withtheincreaseofthestate'ssupervisiononthe insuranceindustry,relevantdocumentsandpolicieshaveputforwardhigherrequirementsfor thepre-jobtrainingoftheinsurancecompany,buttherearestillsomeshortcomingsinthe concreteimplementation.Mostoftheresearchonthepre-jobtrainingoftheinsurance companyisbasedonthepositionofthecompany,andthefactthattheresearchisrelatively smallfromtheperspectiveoftheemployeeitselfastheentrypoint,andthefinaltraining countermeasureisdifficulttobeinthestaffgroupAhigherdegreeofsatisfactionisobtained. Therefore,itisnecessarytocarryouttherelevantresearcharoundthearea. Thisthesis,basedonthecurrentsituationofthestafftrainingoftheX-branchofChina LifeInsuranceCompany,analyzesthesituationofthepre-jobtrainingoftheemployeesinthe X-branchofChinaLifeInsuranceCompanybyusingthemethodsofquestionnaire,empirical analysisandcomparativeanalysis.Inthedesignofthequestionnaire,thethreemainvariables ofpre-posttrainingpressure,self-efficacyandpre-jobtraininganxietywererefined,andthen allthedatacollectedintheinvestigationweresorted,summedup,analyzed,andthepre-job trainingpressurewasfound.Therearetwosignificantrelationshipsbetweenself-efficacyand pre-jobtraininganxiety,amongwhichpre-jobtrainingpressureandpre-jobtrainingfocus. Thereisanegativecorrelationbetweenself-efficacyandpre-jobtrainingpressureandpre-job traininganxiety,andthepre-jobtrainingstresswillnotappeartoobig,andthepre-job traininganxietycanberelieved.Andtheself-efficacyfeelingisaneffectbetweenthepre-post trainingpressureandthepre-jobtraininganxiety;andfinally,acountermeasureproposalis Subject:ResearchonthePromotionofEmployees'Pre-service TraininginChinaLifeInsuranceXBranch Specialty:MasterofBusinessAdministration Name:LiuHaitaoo（Signature） Instructor:WangPingg（Signature） putforwardfortheproblem. Thisthesisusescomparativeanalysisandempiricalanalysistoexplorethecurrent situationandproblemsofpre-servicetraininginXBranch,andtoimprovetheefficiencyof resourceuse,enhancetheefficiencyofpre-servicetraining,andimprovethehumanresources managementofXBranch.Thisthesiscanprovidesomeusefulreferencefortheimprovement ofpre-servicetrainingsystemofinsurancecompanyemployees. KeyWords：Pre-servicetraining;HumanResourceManagement;Pressure;Anxiety; Self-efficacysense TypeofThesis：MonographicResearch 目录 I 目录 1绪论..........................................................................................................................................1 1.1研究背景.......................................................................................................................1 1.1.1问题提出............................................................................................................1 1.1.2研究意义............................................................................................................1 1.2研究内容.......................................................................................................................2 1.3国内外研究现状...........................................................................................................3 1.3.1国内研究现状....................................................................................................3 1.3.2国外研究现状....................................................................................................5 1.3.3评述....................................................................................................................6 1.4研究方法及思路...........................................................................................................7 1.4.1数据来源............................................................................................................7 1.4.2研究方法............................................................................................................7 1.4.3研究思路............................................................................................................7 2相关理论概述..........................................................................................................................9 2.1概念界定.......................................................................................................................9 2.1.1岗前培训............................................................................................................9 2.1.2工作压力............................................................................................................9 2.1.3工作焦虑..........................................................................................................10 2.1.4自我效能感......................................................................................................10 2.2培训理论基础.............................................................................................................10 2.2.1企业人力资源管理的内涵及重要性..............................................................10 2.2.2企业培训的理论发展......................................................................................11 2.3评述.............................................................................................................................11 3中国人寿保险X分公司员工岗前培训现状分析...............................................................13 3.1公司概况.....................................................................................................................13 3.2公司员工岗前培训体系.............................................................................................14 3.3公司员工岗前培训存在的问题.................................................................................15 3.4本章小结.....................................................................................................................16 4X分公司员工岗前培训影响因素实证研究........................................................................18 4.1研究设计.....................................................................................................................18 4.1.1问卷设计..........................................................................................................18 西安科技大学工商管理硕士学位论文 II 4.1.2研究假设..........................................................................................................19 4.1.3研究模型..........................................................................................................19 4.1.4数