I 基于PDCA的印刷行业质量管理体系优化研究 ——以ZW印刷公司为例 摘要 印刷行业是我国的传统加工业，其中中小型印刷企业数量繁多，是我国印刷 行业的重要组成部分。随着快递行业的崛起，印刷行业的经营范围不再受到地理 区域的限制，致使整个行业打破了地域的界限，竞争日益激烈。近年来环保的重 压下，更是进一步挤占了印刷行业的经营利润。“微利时代”下的中小型印刷企 业面临重重困境，由于企业规模较小，生产基础薄弱，缺乏科学的管理手段，粗 放的生产运营模式，导致企业更是举步维艰，想要继续存活下去，就不得不改善 现有状况，规范生产经营活动，建立质量管理体系，促进企业的可持续健康发展。 产品质量是印刷企业的核心竞争力，客户满意度是质量评价的最高标准，中 小型印刷企业必须从产品质量出发，提高自身核心竞争力，寻求向大型印刷企业 发展的道路。ZW印刷公司是典型的中小印刷企业，客户资源充足，业务稳定。 但是随着市场竞争激烈，现有的质量管理已不能满足生产经营的需要，甚至阻碍 了生产效率的提升，本文将以ZW印刷公司为研究对象，通过质量管理理论的分 析，深入企业内部进行调研，对目前公司的质量管理现状进行剖析，找出其在质 量管理体系、员工管理、现场管理等方面的不足，结合全面质量管理的理论知识， 运用PDCA循环管理模型，分为改进目标策划、改进策划实施、检验改进效果、 遗留问题再循环四个阶段，对企业现存的质量管理问题进行优化改进。本研究将 通过理论联系企业的生产实际，帮助企业优化质量管理体系，规范企业的生产流 程，降低生产成本，提高一次性成品率，提高内部员工和外部客户的满意度，为 今后进一步的扩大发展提供保障。 关键词：印刷；质量管理体系；PDCA循环 ABSTRACT II RESEARCHONTHEOPTIMIZATIONOF PRINTINGQUALITYMANAGEMENTSYSTEM BASEDONPDCACYCLETHEORY ——TAKEZWPRINTINGCOMPANYASANEXAMPLE ABSTRACT TheprintingindustryisatraditionalprocessingindustryinChina.Amongthem, therearealargenumberofsmallandmedium-sizedprintingenterprises,whicharean importantpartofourprintingindustry.Withtheriseoftheexpressdeliveryindustry, thebusinessscopeoftheprintingindustryisnolongersubjecttogeographical restrictions,whichhascausedtheentireindustrytobreakgeographicalboundaries andbecomeincreasinglyfierce.Undertheweightofenvironmentalprotectionin recentyears,ithasfurthersqueezedtheoperatingprofitoftheprintingindustry. Smallandmedium-sizedprintingenterprisesinthe"marginalera"facenumerous difficulties.Duetotheirsmallscale,weakproductionbase,lackofscientific managementmethods,andextensiveproductionandoperationmodes,enterprises havestruggledevenmore.Iftheywanttocontinuetosurvive,theymustnotWithout improvingthecurrentsituation,standardizeproductionandoperationactivities, establishaqualitymanagementsystem,andpromotesustainableandhealthy developmentofenterprises. Productqualityisthecorecompetitivenessofprintingcompanies,andcustomer satisfactionisthehigheststandardforqualityevaluation.Smallandmedium-sized printingcompaniesmuststartfromproductquality,improvetheircore competitiveness,andseekapathtolargeprintingcompanies.ZWPrintingCompany isatypicalsmallandmedium-sizedprintingcompanywithsufficientcustomer resourcesandstablebusiness.However,withthefiercemarketcompetition,the existingqualitymanagementcannolongermeettheneedsofproductionand operation,andevenhindertheimprovementofproductionefficiency.Thisarticlewill 华北水利水电大学硕士学位论文 III takeZWPrintingCompanyastheresearchobject,andanalyzetheinternal managementoftheenterprisethroughtheanalysisofqualitymanagementtheory. Analyzethecurrentstatusofthecompany'squalitymanagement,findoutits deficienciesinthequalitymanagementsystem,employeemanagement,on-site management,etc.,combinethetheoreticalknowledgeoftotalqualitymanagement, andusethePDCAcyclemanagementmodeltodivideitintoimprovementtarget planningandimprovementPlanandimplement,inspectandimprovetheeffect,and recycletheremainingproblemstooptimizetheexistingqualitymanagement problemsoftheenterprise.Thisstudywillconnecttheproductionrealityofthe enterprisethroughtheory,helptheenterpriseoptimizethequalitymanagement system,standardizetheproductionprocessoftheenterprise,reduceproductioncosts, increasecustomersatisfaction,andprovideguaranteeforfurtherexpansioninthe future. KEYWORDS：Printing；QualityManagementSystem；PDCACycle 目录 IV 目录 摘要.................................................................................................................I ABSTRACT.......................................................................................................II 1绪论...............................................................................................................1 1.1研究背景................................................................................................1 1.1.1传统印刷行业面临绿色智能化转型升级...................................1 1.1.2环保重压下中小型印刷企业转型升级乏力...............................1 1.2国内外研究现状................................................................................................1 1.2.1国外研究现状.......................................................................................2 1.2.2国内研究现状.....................................................................................3 1.3研究意义................................................................................................5 1.3.1理论意义...............................................................................5 1.3.2现实意义...............................................................................5 1.4研究方法................................................................................................6 1.5研究内容....................................................................................7 2相关理论与技术...........................................................................................8 2.1质量管理的概念....................................................................................8 2.2全面质量管理理论体系........................................................................9 2.3现场管理理论....................................................................................9 2.4全面质量管理的理论工具--PDCA循环...........................................11 3ZW印刷公司质量管理体系现状................................................................13 3.1ZW印刷公司发展现状.........................................................................13 3.1.1公司概况......................................................................................13 3.1.2公司组织架构..............................................................................13 3.1.3主营产品与生产流程..................................................................15 3.2质量管理体系现状...............................................................................16 3.2.1质量管理的导入..........................................................................16 3.2.2质量管理目标..............................................................................17 3.2.3质量管理部门职责......................................................................17 3.3质量管理体系问题分析...................................................................18 3.3.1体系文件不完善..........................................................................18 3.3.2管理职责不清晰..........................................................................19 3.3.3现场管理水平低..........................................................................20 华北水利水电大学硕士学位论文 V 3.3.4质量评定标准欠缺......................................................................20 3.3.5员工管理不到位..........................................................................21 4优化改进方案..............................................................................................22 4.1改进目标与策划（Plan).......................................................................22 4.1.1确定影响产品质量管理体系关键因素......................................22 4.1.2确定体系改进目标......................................................................25 4.1.3制定改进计划..............................................................................25 4.2实施改进方案（Do)..............................................................................33 4.2.1质量管