政府绩效考核是一个世界性难题，具有“考核的法定性、标准的多样性、过程的社 会参与性和考核的公开性”4个特征。虽然，政府的绩效考核管理与企业有着明显的区别。 但是，在提高工作效率和质量、优化监督体系等方面的目标是一致的，都需要运用科学 的思维和方法，破解绩效考核设计中存在的种种难题。目前，我国对地方政府绩效考核 体系的研究尚处于起步阶段，绩效考核体系的设计仍存在明显的弊端，需要进一步的创 新和优化。本文以周村区乡镇政府绩效考核体系作为研究对象，从实证的角度分析和研 究地方政府绩效考核体系的构建。 本文在对绩效的有关以及现有的理论分析的基础上，采用访谈、进行调查问卷等方 式，通过对获取的信息进行分析以及研判现有的实际情况，归纳查找周村区当下乡镇绩 效考评体系中存在的问题，并就此展开分析。随后，采用目标管理法、关键指标法等方 法，针对存在的问题，从构建原则、组织结构、考核对象、指标内容、权重设置、评分 办法、考核评价，验证科学性和和合理性，为周村区乡镇政府绩效考核体系做出优化方 案，包括考核指标的优化、考核主体的优化、考核周期的优化以及考核运用和反馈的优 化等策略，力图将周村区乡镇政府绩效考核纳入科学化、规范化、制度化的轨道，最终 推动周村区乡镇政府的绩效水平的提高。 关键词：乡镇政府；绩效考核；考核指标；体系研究 研究类型：专题研究 Subject：TheResearchontheOptimizationofPerformanceEvaluation SystemofTownshipGovernmentinZhoucunDistrictofZibo City Specialty：MasterofBusinessAdministration Name：CanWangWangSignature）： Instructor：LixinYuYuxin（Signature）： ABSTRACT Governmentperformanceappraisalisaworldwideproblem,whichhasfour characteristics:"thelegitimacyofassessment,thediversityofstandards,thesocial participationoftheprocess,andtheopennessofassessment."Although,thegovernment's performanceappraisalmanagementandenterpriseshaveobviousdifferences.However,the goalsofimprovingtheefficiencyandqualityofworkandoptimizingthesupervisionsystem arethesame.Allofthemneedtousescientificthinkingandmethodstosolvevarious difficultiesinperformanceevaluationdesign.Atpresent,theresearchontheperformance appraisalsystemoflocalgovernmentisstillinitsinitialstage.Thedesignoftheperformance appraisalsystemstillhasobviousdisadvantagesandneedsfurtherinnovationand optimization.ThispapertakesZhoucuntownshipgovernmentperformanceappraisalsystem astheresearchobjectandanalyzesandstudiestheconstructionoflocalgovernment performanceappraisalsystemfromtheperspectiveofempiricalevidence. Basedontherelevantperformanceandtheexistingtheoreticalanalysis,thispaperuses interviews,questionnaires,andothermethodstoanalyzetheobtainedinformationandanalyze theexistingactualsituation.Summarizetheproblemsexistinginthecurrenttownship performanceevaluationsysteminZhoucunDistrictandanalyzeit.Subsequently,themethod oftargetmanagementandkeyindicatorswasadoptedtoverifythescientificnatureand rationalityoftheexistingproblems,fromtheconstructionprinciple,organizationalstructure, examinationobject,indexcontent,weightsetting,scoringmethod,evaluationandevaluation. ForZhoucuntownshipgovernmentperformanceappraisalsystemtomaketheoptimization plan,theoptimizationofassessmentindicators,theoptimizationofassessmentsubjects,the optimizationofassessmentcycleandtheoptimizationofassessmentandfeedback,andother strategies,ThepapertriestoputtheperformanceappraisalofZhoucuntownshipgovernment intothescientific,standardizedandinstitutionalizedtrackandfinallypromotethe improvementoftheperformancelevelofZhoucuntownshipgovernment. Keywords:Townshipgovernmen;Performanceappraisal;Assessmentindicators; Optimizationstudy. ThesisType：MonographicStudy. 目录 I 目录 1绪论..........................................................................................................................................1 1.1选题背景及研究意义....................................................................................................1 1.1.1选题背景..............................................................................................................1 1.1.2研究意义..............................................................................................................2 1.2国内外研究现状............................................................................................................3 1.2.1国外研究现状......................................................................................................3 1.2.2国内研究现状......................................................................................................3 1.3研究方案及研究路径....................................................................................................4 1.3.1研究方法..............................................................................................................4 1.3.2研究内容..............................................................................................................5 1.3.3研究思路及路径..................................................................................................5 2绩效考核体系理论综述..........................................................................................................7 2.1绩效考核体系概述........................................................................................................7 2.1.1绩效定义..............................................................................................................7 2.1.2绩效特征..............................................................................................................7 2.2相关理论........................................................................................................................8 2.2.1绩效考核定义......................................................................................................8 2.2.2绩效考核方法......................................................................................................8 2.3绩效考核体系..............................................................................................................10 3周村区乡镇政府绩效考核体系现状分析............................................................................11 3.1周村区概况..................................................................................................................11 3.2周村区乡镇政府绩效考核体系现状..........................................................................11 3.2.1考核主体............................................................................................................11 3.2.2考核范围............................................................................................................11 3.2.3考核内容............................................................................................................11 3.2.4计分办法及权重设置........................................................................................12 3.2.5考核程序............................................................................................................12 3.2.6考核结果运用....................................................................................................12 3.3现有乡镇政府绩效考核体系中的问题......................................................................13 3.3.1一般人员参与度不够，对绩效考核欠缺认识................................................13 3.3.2考核主体单一，群众参与程度不够................................................................14 目录 II 3.3.3考核对象“一刀切”，缺少公平竞争机制........................................................14 3.3.4考核指标设定不科学........................................................................................15 3.3.5激励方案待完善，缺少考核反馈机制............................................................16 3.4现有绩效考核问题的原因分析..................................................................................16 3.4.1对政府目标责任考核理念认识不足................................................................17 3.4.2考核缺乏相应的制度保障................................................................................17 3.4.3对公众参与政府绩效考核没有认同感............................................................17 4周村区乡镇政府绩效考核体系构建方案.......