M集团公司具有百年的历史传承，一直深耕于旅游文化产业，对于产品品 质尤为看重。而如何能够有效的实现企业发展转型就需要有一套较为科学、切 实可行的管理模式，如何在当前行业内人员高流动率，劳动高强度的现状下， 保证高质量发展是企业必须解决的问题。通过多年对质量管理的探索，聚焦于 全面质量管理和自组织管理理念，在学习借鉴长白山国际度假区管理机制的基 础上建立了DP（DiscoveryandProgress）管理模式。DP模式主要由发现和发 展两个框架构成，其主旨是通过激发员工主观能动性，强化员工自管理，进而 实现全面提升企业质量的目标。 本文对M公司DP模式运行情况进行诊断研究，通过查阅资料，调查访谈， 问卷调查，重点围绕DP系统特征、组织行为特征和组织绩效特征设计问卷， 前后两次对M公司员工发放调查问卷130份，收回有效问卷112份，从不同视 角对采集到的数据进行分析，重点分析DP模式运行的状况以及运行过程中对 组织行为带来的变化，进而对组织绩效产生的影响，对查找出的问题进行剖析 并提出对策建议。本研究以M集团公司DP项目为案例研究对象，利用理论知 识与实践场景相结合，提出相应的管理策略和措施，具有一定的理论意义和实 践参考。该方法对于创新管理方式的有效性诊断有一定的参考和借鉴意义。 关键词：DP模式；组织行为；组织绩效；诊断； 哈尔滨工业大学工商管理硕士学位论文 II Abstract Withahistoryof100years,Mgrouphasbeendeeplyengagedinthetourism andculturalindustrywithparticularemphasisonproductquality.Howto effectivelyrealizeenterprisedevelopmentandtransformationrequiresasetof relativelyscientificandfeasiblemanagementmode.Howtoensurehigh-quality developmentunderthecurrentsituationofhighturnoverrateandhighlabor intensityintheindustryisaproblemthatenterprisesmustsolve.Throughyearsof explorationonqualitymanagement,wefocusontheconceptoftotalquality managementandself-organizationmanagement.DP(DiscoveryandProgress)mode isaninnovativemanagementmodeestablishedbyMcompanyonthebasisof learningfromthemanagementmechanismofWhiteMountainResort.DPmodel consistsmainlyoftwoframeworks:discoveryandprogress.Itsmainpurposeisto stimulateemployees'subjectiveinitiative,strengthenemployees'self-management, soastoachievethegoalofcomprehensivelyimprovingthequalityofthe enterprise. Throughconsultingdata,investigationandinterviews,questionnairesurvey, focusonDPsystemcharacteristics,organizationalbehaviorandorganizational performancecharacteristics,designthequestionnaire,thefirstandthesecondM questionnairesof130employees,112effectivequestionnairesweretakenback, fromadifferentperspectivetoanalyzethedatacollected,analyzedthestatusofthe DPmodeintheprocessoftheoperationandthechangesintheorganizational behavior,andtheinfluenceonorganizationalperformance,tofindouttheproblems areanalyzedandcountermeasuresareputforward.ThisstudytakestheDPproject ofMgroupcompanyasthecasestudyobject,combinestheoreticalknowledgewith practicalscenarios,andputsforwardcorrespondingmanagementstrategiesand measures,whichhascertaintheoreticalsignificanceandpracticalreference.This methodcanbeusedasareferenceforthediagnosisoftheeffectivenessof innovativemanagementmethods. Keywords:DP,Organizationalbehavior,Organizationalperformance,Diagnosis， 哈尔滨工业大学工商管理硕士学位论文 III 目录 摘要 ............................................................................................................................... I Abstract ........................................................................................................................... II 第1章绪论 .................................................................................................................. 1 1.1研究背景与问题提出 ........................................................................................... 1 1.1.1研究背景 ........................................................................................................ 1 1.1.2问题提出 ........................................................................................................ 2 1.2研究目的与意义 ................................................................................................... 2 1.2.1研究目的 ........................................................................................................ 2 1.2.2研究意义 ........................................................................................................ 2 1.3国内外相关研究综述 ........................................................................................... 3 1.3.1国外研究现状综述 ....................................................................................... 3 1.3.2国内研究现状综述 ....................................................................................... 4 1.3.3国内外研究综述简析 ................................................................................... 6 1.4研究内容、方法及论文结构 .............................................................................. 7 1.4.1研究内容 ........................................................................................................ 7 1.4.2研究方法 ........................................................................................................ 7 1.4.3论文结构 ........................................................................................................ 7 第2章DP模式的应用 ................................................................................................. 8 2.1DP模式的母版—CMVP .................................................................................... 8 2.2DP模式 .................................................................................................................. 9 2.3DP应用阶段 ........................................................................................................ 12 2.4DP应用内容 ........................................................................................................ 14 2.4.1理念管理 ...................................................................................................... 14 2.4.2工作标准及流程管理 ................................................................................. 14 2.4.3行为规范管理 ............................................................................................. 14 2.4.4创新管理 ...................................................................................................... 15 2.4.5绩效管理 ...................................................................................................... 15 2.4.6员工关系管理 ............................................................................................. 15 2.5DP应用的成效 ................................................................................................... 15 2.6本章小结 ............................................................................................................ 16 第3章DP模式运行现状分析 ................................................................................... 17 哈尔滨工业大学工商管理硕士学位论文 IV 3.1调查方法 ............................................................................................................. 17 3.1.1调查问卷设计 ............................................................................................. 17 3.1.2数据采集 ...................................................................................................... 19 3.1.3数据描述 ...................................................................................................... 19 3.2总体状况分析 ..................................................................................................... 20 3.2.1DP系统分析 ................................................................................................ 20 3.2.2组织行为特征分析 ..................................................................................... 22 3.2.3组织绩效分析 ............................................................................................. 23 3.3不同分类视角的分析 ........................................................................................ 25 3.3.1从年龄视角的分析 ..................................................................................... 25 3.3.2从学历视角的分析 .................................................................