I 摘要 随着国民经济水平及人们物质生活条件的不断提升，人们的需求并未仅仅止步于 物质条件得到满足，逐渐向精神满足过度。在此过程中，产品与服务的“创新”成为 第一驱动力，形成了建设现代化经济体系的战略支撑，但是与“万众创新”的高歌猛 进相随，“容错机制”、“容错环境”也逐渐引起人们的关注。作为企业活动的执行 者，员工在企业整体经营中所表现出来的创新能力将直接影响企业能否可持续发展， 因此非常重要，但是创新是对新路径的尝试，不管是推出新的想法、尝试还是过程， 均具有较大的不可控性，存在一定的风险性，因此员工差错管理及其创新行为的激发 成为促进企业的发展中人们关注的主要问题。随着“差错管理氛围”这一个概念的提 出，围绕其最多的话题便是该氛围与创新行为之间的关系问题，因此本文对此问题进 行研究，试图通过问题的解决以促进企业创新的步伐的加快，为企业更好的发展提供 便利。 论文以Y公司为例，在总结差错管理氛围和企业员工创新行为相关文献的基础 上，以差错管理和员工创新的相关概念和理论为指导，分析了企业差错管理氛围对员 工创新行为的影响机理，阐述了Y公司的差错管理制度和员工创新的现状，从员工主 观感知的视角构建了差错管理氛围和员工创新行为的测度量表，运用因子分析从微观 角度对所用量表的信度和效度进行了检验分析，采用多元回归分析方法实证研究了企 业差错管理氛围对其员工创新行为的影响，提出了优化企业差错管理氛围，从而保证 员工创新环境，激发员工创新行为发生的对策建议。 通过研究得出差错管理氛围的四大维度是否对员工创新行为均有积极的影响的结 论，也就是说在日常工作中，企业与员工之间如果善于进行差错沟通和思考，并不断 提升差错学习和能力，其创新性行为发生的可能性将大大增加，创新机制也因此而产 生积极效应，在提升员工个体发展空间的同时，更有利于企业的发展。基于此，企业 应该不断加强与员工的沟通，了解员工对本企业的差错管理制度接受程度和对差错管 理氛围的感受程度，通过积极推动各项培训，不断优化公司差错管理制度，才能更好 地发挥差错管理制度的促进作用，才能更好的完善企业员工对于积极差错管理氛围的 态度。同时，结合员工对差错管理氛围的态度，在员工创新行为上进行不同层次的激 励机制，进一步促进他们的创新行为的发生，以便取得更加优异的成绩，使企业本身 获得更加长效的发展，为企业做出应有的贡献，从实际意义上真正体现企业和员工的 共同成长和进步。 关键词：创新行为；差错管理氛围；因子分析； 多元回归分析 西北农林科技大学硕士学位论文 II ABSTRACT Along with the continuous improvement of the national economic level and people's material living conditions, people's needs not only stop at the satisfaction of material conditions, but gradually over-satisfy the spirit. In this process, ―innovation‖of products and services has become the first driving force and formed the strategic support for building a modern economic system. However, along with the triumph of ―everything for innovation‖, ―fault-tolerant mechanism‖ and ―fault-tolerant environment‖ have gradually attracted people＇s attention. As the executor of corporate activities, the innovation ability of employees often affects the overall operation of the enterprise and plays an important role in the sustainable development of the enterprise. However, innovation is an attempt to the new path, whether it is to launch new ideas, try or the process has a large uncontrollability and a certain degree of risk. Therefore, how the employee error management and innovation mechanism promote the development of the enterprise has become the main concern of people. With the introduction of the concept of "error management atmosphere", the most topic around it is the relationship between the atmosphere and the innovative behavior. Therefore, this article explores this issue. Accelerate the pace of enterprise innovation through problem solving, and facilitate the better development of enterprises. Take company Y as an example, on the basis of summarizing the literature on error management atmosphere and employee innovation behavior, this paper analyzes the influence mechanism of enterprise error management atmosphere on employee innovation behavior based on the related concepts and theories of error management and employee innovation from the subjective perception of employees. And expounds the error management system of Y company and the current situation of employees' innovation. From the perspective of constructing the measurement management table of error management atmosphere and employee innovation behavior, the factor analysis is used to test and analyze the reliability and validity of the scale used. The multiple regression analysis method is used to empirically study the corporate error management atmosphere. The impact of its employees' innovation behaviors proposes countermeasures to optimize the corporate error management atmosphere, thereby ensuring employees' innovation environment and inspiring employees' innovative behaviors. ABSTRACT III Through the research, it is concluded that whether the four dimensions of error management atmosphere have a positive impact on employees' innovative behavior. That is to say, in daily work, if enterprises and employees are good at error communication and thinking, and constantly improve their error learning and ability, the possibility of their innovative behavior will greatly increase, and the innovation mechanism will have a positive effect. At the same time, it is more conducive to the development of enterprises. Based on this, enterprises should constantly strengthen communication with employees, understand their acceptance of error management system and their perception of error management atmosphere, and then actively promote various kinds of training, continuously optimize the company's error management system. And then we can better play the role of error management system, we can better improve the attitude of employees towards positive error management atmosphere. Meanwhile, combined with the attitude of employees to the error management atmosphere, different levels of incentive mechanism are carried out in the innovation behavior of employees to further promote the occurrence of their innovation behavior. So as to achieve more excellent results, make the enterprise itself obtain more long-term development, make due contributions to the enterprise, and truly reflect the common growth and progress of the enterprise and employees in a practical sense. KEY WORDS: Innovative Behavior; Error Management Atmosphere; Factor Analysis; Multiple regression analysis 目 录 I 目 录 摘要 ........................................................................................................................................... I ABSTRACT .............................................................................................................................II 第一章 导论 ............................................................................................................................ 1 1.1 研究背景 ......................................................................................................................... 1 1.2 研究目的及意义 ............................................................................................................. 2 1.2.1 研究目的 .................................................................................................................. 2 1.2.2 研究意义 .................................................................................................................. 2 1.3 国内外研究现状 ............................................................................................................. 3 1.3.1 国外研究现状 .......................................................................................................... 3 1.3.2 国内研究动态 .......................................................................................................... 4 1.3.3 研究评述 .................................................................................................................. 5 1.4 研究内容与方法 ............................................................................................................. 5 1.4.1 本文的研究内容 ...................................................................................................... 5 1.4.2