及关键字 I 摘要 创新是科技发展的推动力，创业是经济发展的源泉，创新创业的成功不仅可 以推动科技发展，创造社会财富，而且可以增加就业机会并改善普通民众的生活。 当前，国家鼓励群众创业和创新，并在政策上为创新创业提供强有力的支持，进 一步激发了群众的创业热情。科技企业孵化器是创新创业的重要载体之一，它为 初创科技企业提供办公空间、扶持政策、专业技术等多种孵化服务，帮助初创科 技企业发展壮大。如何构建合理的科技企业孵化器孵化服务体系，更好地为在孵 企业服务，是科技企业孵化器相关研究的重要课题。通过对肇庆市X科技企业孵 化器的实地调研发现，由于该孵化器存在内部管理混乱、专业人才储备不足、服 务内容欠缺、服务流程繁琐等原因，导致了孵化器为创业企业提供孵化服务时， 出现孵化服务质量不足、时效较低、整体服务水平不高的问题。基于此，本文从 科技企业孵化器孵化服务体系的角度出发，研究阐述科技企业孵化器孵化服务体 系的相关理论，并从不同角度阐述孵化服务需求，通过研究肇庆市X科技企业孵 化器孵化服务体系的现状，分析其孵化服务体系的优势、存在的问题以及成因， 并针对相关问题确立优化原则和思路，从孵化服务体系框架、服务主体、服务对 象、服务方式、服务内容等方面提出优化方案和实施保障措施，完善肇庆市X 科技企业孵化器孵化服务体系。 ， 关键词：创新创业，科技企业孵化器，服务，孵化服务体系 英文摘要及关键字 II Abstract InnovationisthedrivingforceofScienceandTechnologyDevelopment, entrepreneurshipisthesourceofeconomicdevelopment,thesuccessofinnovation andentrepreneurshipcannotonlypromotethedevelopmentofscienceand technology,createsocialwealth,butalsoincreaseemploymentopportunitiesand improvethelivesofordinarypeople.Atpresent,thestateencouragesthemassesto startbusinessesandinnovate,andprovidesstrongsupportforinnovationand Entrepreneurshipinpolicy,furtherstimulatingtheenthusiasmofthemassestostart businesses.Businessincubatorisoneoftheimportantcarriersofinnovationand entrepreneurship.Itprovidesspace,policy,technologyandotherrelatedincubation servicestohelpstart-upsgrowanddevelop.Howtosetupareasonableservice systemfortheBusinessincubatorofscienceandtechnology,andhowtobetterserve theincubatingenterprises,isanimportantresearchtopicoftheBusinessincubator. BasedonthefieldinvestigationofZhaoqingXtechnologyBusinessincubator,itis foundthatduetotheinternalmanagementchaos,theshortageofprofessionaltalents, thelackofservicecontent,andthecumbersomeserviceprocess,etc.,asaresult, whentheincubatorprovidesincubationserviceforthestart-upenterprise,thequality ofincubationserviceisinsufficient,thetimeefficiencyislow,andtheoverallservice levelisnothigh.Basedonthis,thispaper,fromtheperspectiveoftheBusiness incubator,studiestherelatedtheoriesoftheBusinessincubator,andexpoundsthe demandoftheincubationservicefromdifferentangles,bystudyingthecurrent situationofZhaoqingXtechnologyBusinessincubatorincubationservicesystem, thispaperanalyzestheadvantages,problemsandcausesoftheincubationservice system,andestablishestheoptimizationprinciplesandideasinthelightofrelated problems,fromtheaspectsofservicesystemframe,servicesubject,serviceobject, servicemodeandservicecontent,thispaperputsforwardoptimizationschemeand implementationsafeguardmeasurestoperfectZhaoqingXtechnologyBusiness incubatorservicesystem. Keywords:Innovationandentrepreneurship,Businessincubator,Service, Incubationservicesystem III 目录 第一章导言..............................................................................................................1 1.1研究背景与意义.............................................................................................1 1.1.1研究背景...................................................................................................1 1.1.2研究意义...................................................................................................2 1.2研究方法.........................................................................................................2 1.2.1文献研究法...............................................................................................2 1.2.2实地调研法...............................................................................................3 1.2.3案例研究法...............................................................................................3 1.3国内外研究综述..............................................................................................3 1.3.1国外研究综述...........................................................................................3 1.3.2国内研究综述...........................................................................................4 1.3.3国内外研究评述.......................................................................................5 1.4研究思路和技术路线图..................................................................................5 第二章科技企业孵化器孵化服务体系的概念和理论..............................................7 2.1科技企业孵化器的发展和概念.....................................................................7 2.1.1科技企业孵化器的发展...........................................................................7 2.1.2科技企业孵化器的概念...........................................................................8 2.2科技企业孵化器孵化服务体系的概念.........................................................9 2.2.1孵化服务体系的概念...............................................................................9 2.2.2生命周期视角下的孵化服务体系.........................................................10 2.3科技企业孵化器孵化服务体系的构成要素...............................................12 2.3.1服务内容.................................................................................................12 2.3.2服务主体.................................................................................................14 2.3.3服务对象.................................................................................................15 2.3.4服务方式.................................................................................................16 2.3.5政府政策.................................................................................................17 2.4科技企业孵化器孵化服务体系的模型........................................................17 IV 第三章肇庆市X科技企业孵化器孵化服务体系的现状分析..............................19 3.1孵化服务体系的现状...................................................................................19 3.1.1基本概况.................................................................................................19 3.1.2服务主体的现状.....................................................................................19 3.1.3服务对象的现状.....................................................................................21 3.1.4服务内容的现状.....................................................................................22 3.1.5服务流程的现状.....................................................................................24 3.1.6科研平台和政策环境的现状.................................................................25 3.1.7孵化服务体系框架的现状.....................................................................26 3.2孵化服务体系的优势分析...........................................................................27 3.2.1科研优势.................................................................................................27 3.2.2品牌优势.................................................................................................28 3.2.3环境和价格优势.....................................................................................28 3.3孵化服务体系存在的问题...........................................................................28 3.3.1内部管理混乱，信息沟通不畅.............................................................28 3.3.2专业人才储备不足，高层次人才欠缺.................................................29 3.3.3服务内容覆盖面窄，服务层次略浅.....................................................29 3.3.4服务流程不清晰，服务时效性低.........................................................29 3.4问题的成因分析..........................................................................