随着我国科技的进步以及市场的成熟，企业获得了巨大的发展空间，也取得了较好 的成绩。伴随着经济发展下行的压力不断增大，企业面临的转型升级的压力就越来越大， 企业要想在激烈的市场竞争中取得成功，就必须要依靠自身的变革，促进自身的生产效 率的提升，达到经济效益进步的目的，企业依靠自身的变革很重要的一个方法就是对企 业的业务流程进行再造，改变企业原有的生产以及业务中的冗杂的过程，简化不必要的 流程，促进企业的成本的下降以及业务效率的提升。 本文基于业务流程再造的理论，在学习研究国内外相关研究成果的的基础上，对于 YY厂的具体经营状况进行了分析，找到了YY厂的市场战略以及业务流程管理之间存 在的问题，并对产生问题的原因进行了详细的分析，找出了YY厂业务问题的关键点， 进而提出解决关键问题的对策，进行了YY厂业务流程再造方案设计，具体包括对于企 业的组织架构进行改变，对于企业的供应链管理流程进行优化，同时在业务流程上进行 优化；同时，对于YY厂的业务流程的保障措施进行了论述，通过横向制约，纵向制约， 数据明晰，奖惩等方面进行了具体的分析，最终通过在业务流程再造以后公司取得的成 绩进行了介绍，证明了本文在对于YY厂的业务流程再造工作取得了一定的成绩，并且 对于今后的工作重点进行了介绍。希望通过本文研究，可以很好的促进整个YY厂的生 产效率以及业务流程的进步，促进整个企业的效益的提升。 关键词：YY厂；业务流程；流程再造；保障措施 研究类型：专题研究 Subject：StudyonBusinessProcessReengineeringofYYFurniture HardwareAccessoriesFactory Specialty：MasterofBusinessAdministration Name：LaiShi-wang(signature):） Instructor：LiWen-qin(signature):) ABSTRACT WiththeadvancementofChina'sscienceandtechnologyandthematurityofthemarket, thecompanyhasgainedtremendousroomfordevelopmentandachievedgoodresults.Asthe downwardpressureoneconomicdevelopmentcontinuestoincrease,thepressureon enterprisestofacetransformationandupgradingisincreasing.Ifenterpriseswanttosucceed inthefiercemarketcompetition,theymustrelyontheirownchangestopromotetheirown productionefficiency.Toenhanceandachieveeconomicbenefits,oneofthemostimportant waysforcompaniestorelyontheirownchangesistoreengineertheirbusinessprocesses, changetheoriginalproductionandredundantprocessesinthebusiness,simplifyunnecessary processes,andpromoteenterprisesthecostofthedeclineandtheimprovementofbusiness efficiency. Basedonthetheoryofbusinessprocessreengineering,thispaperanalyzesthespecific operationstatusofYYfactoryonthebasisofstudyingandresearchingrelevantresearch resultsathomeandabroad,andfindstheproblemsbetweenYYfactory'smarketstrategyand businessprocessmanagement.Adetailedanalysisofthecausesoftheproblemswasmade, thekeypointsofthebusinessproblemsoftheYYfactorywerefoundout,andthe countermeasuresforsolvingthekeyproblemswereproposed.Thedesignofthebusiness processreengineeringoftheYYfactorywascarriedout,includingthechangeofthe organizationalstructureoftheenterprise.Optimizethesupplychainmanagementprocessof theenterpriseandoptimizeitinthebusinessprocess.Atthesametime,itdiscussesthe safeguardmeasuresoftheYYplant'sbusinessprocess,andcarriesoutspecificmeasures throughhorizontalconstraints,verticalconstraints,cleardata,rewardsandpunishments,etc. Theanalysisfinallyintroducedtheachievementsofthecompanyafterthereengineeringof thebusinessprocess,whichprovedthatthepaperhasmadecertainachievementsinthe businessprocessreengineeringworkfortheYYplant,andintroducedthefutureworkfocus. Itishopedthatthroughtheresearchofthispaper,theproductionefficiencyoftheentireYY factoryandtheprogressofbusinessprocessescanbepromotedwell,andtheefficiencyofthe wholeenterprisecanbepromoted. Keywords:YYenterprise,BusinessProcess,ProcessReengineering,Safeguard Measures Researchtype:MonographicStudy 目录 I 目录 1绪论.........................................................................................................................................1 1.1选题背景及研究意义..................................................................................................1 1.1.1选题背景...........................................................................................................1 1.1.2研究意义...........................................................................................................2 1.2国内外研究现状..........................................................................................................2 1.2.1国外研究现状..................................................................................................2 1.2.2国内研究现状..................................................................................................3 1.2.3国内外文献研究评述......................................................................................5 1.3研究方法及研究路径.................................................................................................5 1.3.1研究方法...........................................................................................................5 1.3.2研究内容...........................................................................................................5 1.3.3研究路径...........................................................................................................6 2业务流程再造相关理论概述................................................................................................8 2.1业务流程再造概述......................................................................................................8 2.1.1业务流程再造概念...........................................................................................8 2.1.2业务流程再造的基本原则...............................................................................8 2.1.3业务流程再造的方法.......................................................................................9 2.1.4业务流程再造的步骤.....................................................................................11 2.2业务流程再造与企业管理........................................................................................13 2.2.1业务流程再造与企业信息化管理.................................................................13 2.2.2业务流程现再造与精益管理.........................................................................13 3YY厂业务流程现存问题及原因分析................................................................................15 3.1YY厂简介.................................................................................................................15 3.2YY厂生产工序概述.................................................................................................16 3.3YY厂客户订单概述.................................................................................................16 3.4YY厂当前业务流程现状.........................................................................................17 3.4.1YY厂订单处理流程现状..............................................................................17 3.4.2YY厂生产技术工艺流程现状......................................................................18 目录 II 3.4.3YY厂供应链流程现状..................................................................................19 3.4.4YY厂服务流程现状......................................................................................21 3.5YY厂业务流程存在的问题.....................................................................................22 3.6YY厂业务流程问题的主要成因..............................................................................26 4YY厂业务流程再造方案设计............................................................................................28 4.1YY厂业务流程再造的外部环境..............................................................................28 4.1.1外部宏观环境分析.........................................................................................28 4.1.2外部行业与市场环境分析............................................................................29 4.1.3内外部环境与企业内部管理的关系.............................................................29 4.2YY厂业务流程再造的条件......................................................................................29 4.3YY厂业务流程再造方案.........................................................