目前我国大多数国有企业缺乏核心竞争力，管理水平达不到国际 化市场标准，防范风险及控制的能力较低。因此，国有企业管理者逐 渐认识到，在现代化企业管理工作中，绩效管理对于促进企业经营发 展的重要性，绩效管理在国有企业的重视性也得到不断提升。为了适 应国有企业的战略发展，国有企业管理者逐渐引入绩效管理思想和运 用绩效管理相关工具，建立与企业发展相匹配的绩效管理体系，以利 于国有企业管理者制定科学决策依据、员工实现自我价值，实现企业 与员工的共赢。 本文以HNTY公司的绩效管理作为实例进行研究，通过问卷调查 访谈对HNTY公司绩效管理现状进行分析，得出HNTY公司绩效管理中 存在的问题，并提出符合HNTY公司发展的绩效管理优化对策。首先， 本文充分查阅了有关理论文献和绩效管理相关知识和方法，为全文研 究做了理论铺垫；紧接着分析了HNTY公司绩效管理的现状，通过相 应的方法以及问卷调查和访谈，对目前公司绩效管理存在的问题进行 细致的研究，发现主要存在绩效管理与公司战略目标脱节、绩效考核 指标设置不合理、绩效管理沟通和反馈缺失、绩效结果应用不足等突 出问题；然后，在问题分析的基础上，本文采用KPI、MBO、360度绩 效评估法等方法，从战略导向绩效管理、绩效考核指标体系、绩效反 馈和沟通、绩效结果应用等方面对HNTY公司绩效管理进行了优化设 计；最后，从激励全员参与绩效管理、配备强有力的人力资源部门、 打造以绩效为导向的企业文化、成立绩效管理机构、配备绩效管理相 应资源等方面提出保障措施。 关键词：HNTY公司，绩效管理，优化 II ABSTRACT Atpresent,moststate-ownedenterprisesinChinalackcore competitiveness,themanagementleveldoesnotreachtheinternational marketstandards,andtheabilitytopreventrisksandcontrolislow. Therefore,state-ownedenterprisemanagershavegraduallyrealizedthat inthemodernenterprisemanagementwork,theimportanceof performancemanagementtopromotethedevelopmentofbusiness management,theimportanceofperformancemanagementinstate-owned enterpriseshasalsobeencontinuouslyimproved.Inordertoadapttothe strategicdevelopmentofstate-ownedenterprises,state-ownedenterprise managersgraduallyintroduceperformancemanagementideasanduse performancemanagementrelatedtoolstoestablishaperformance managementsystemthatmatchesthedevelopmentofenterprises,soasto helpstate-ownedenterprisemanagerstoformulatescientific decision-makingbasisandemployeesrealizeself-worth.Toachievea win-winsituationbetweenthecompanyanditsemployees. ThispapertakesHNTYCompany’sperformancemanagementasan exampletoconductresearch,andinvestigatesthecurrentsituationof HNTYCompany’sperformancemanagementthroughfieldinvestigation, interviewsandquestionnaires,anddrawstheproblemsinHNTY Company’sperformancemanagement,andproposestomeetthe developmentofHNTYCompany.Performancemanagementoptimization strategies.Firstofall,thispaperhasfullyconsultedtherelevant knowledgeandmethodsrelatedtotheoreticalliteratureandperformance management,andmadeatheoreticalfoundationforthefull-textresearch. ThenthispaperanalyzesthecurrentstatusofHNTYCompany’s performancemanagement,throughthecorrespondingmethodsand questionnairesandinterviews,thecurrentcompanyTheproblemsin III performancemanagementarestudiedindetail,anditisfoundthatthere aremainlyoutstandingproblemssuchasthedisconnectionbetween performancemanagementandcorporatestrategicobjectives,thelackof appropriateperformanceevaluationindexsystem,thelackof performancemanagementcommunicationmechanism,andthe insufficientapplicationofperformanceevaluationresults.Basedonthe analysisoftheproblem,thispaperusesKPI,MBO,360-degree performanceevaluationmethodandothermethodstooptimizethe performancemanagementofHNTYCompanyfromtheaspectsof strategic-orientedperformancemanagement,performanceevaluation indexsystem,performancefeedback,andapplicationofperformance results.Thispaperproposessafeguardmeasuresfortheperformance managementoptimizationprogramfromtheaspectsofperfectingthe humanresourcesmechanism,establishingaperformance-oriented corporateculture,establishingaperformancemanagementorganization, andequippingresourceswithperformancemanagement. KeyWords：HNTYCompany，performancemanagement，optimization IV 目录 摘要..............................................................................................................................I ABSTRACT......................................................................................................................II 第1章绪论..................................................................................................................1 1.1研究背景.........................................................................................................1 1.2研究意义.........................................................................................................2 1.2.1理论意义.............................................................................................2 1.2.2实践意义.............................................................................................2 1.3国内外研究现状.............................................................................................2 1.3.1国外研究现状.....................................................................................2 1.3.2国内研究现状.....................................................................................4 1.3.3国内外研究评述.................................................................................6 1.4研究方法.........................................................................................................6 1.5研究目的和内容.............................................................................................7 1.5.1研究目的.............................................................................................7 1.5.2研究内容.............................................................................................7 第2章相关理论知识及方法......................................................................................9 2.1相关理论知识.................................................................................................9 2.1.1国有企业概念界定.............................................................................9 2.1.2绩效概念界定.....................................................................................9 2.1.3绩效管理概念界定...........................................................................10 2.1.4绩效管理的流程...............................................................................11 2.2相关分析方法...............................................................................................12 2.2.1360度绩效评估法...........................................................................12 2.2.2关键绩效指标法...............................................................................13 2.2.3目标管理法.......................................................................................14 第3章HNTY公司绩效管理现状及问题分析...........................................................16 3.1HNTY公司概况.............................................................................................16 V 3.1.1HNTY公司基本情况.........................................................................16 3.1.2HNTY公司发展战略.........................................................................17 3.1.3HNTY公司组织架构...........................................................................18 3.1.4HNTY公司人员构成情况...................................................................18 3.2HNTY公司绩效管理现状.............................................................................21 3.2.1绩效管理目标现状...........................................................................21 3.2.2绩效管理对象和内容现状...............................................................21 3.2.3绩效考核流程现状...........................................................................21 3.2.4绩效管理结果应用现状...................................................................22 3.3HNTY公司绩效管理调查.............................................................................22 3.3.1问卷调查...........................................................................................22 3.3.2员工访谈...................................................................