随着现代社会经济的不断发展和金融制度的持续改革，甘肃金城村镇银行在 逐步发展的过程中，出现了诸多问题。与同区域国有大型银行和股份制商业银行 相比，甘肃金城村镇银行在资金运用、人才队伍建设、信息技术支撑等综合实力 方面相对较弱，这些问题都极大的限制了甘肃金城村镇银行可持续发展能力。 在目前的经济环境下，银行之间的核心竞争就是对于人才的培养和储备，国 内商业银行依靠其完善的绩效考核制度以及相应的激励机制培养和吸引了众多 高素质人才，其良好的绩效考核体系不断激发员工的工作积极性，不断提高工作 效率，有助于打造一个有竞争力的团队，从而促使银行向着高速前进的方向发展。 由此可见，甘肃金城村镇银行想要在激烈的竞争中取得一席之地，必须要建立健 全科学的绩效考核体系与制度，将银行自身的运营效益和人才的培养紧密地结合 起来，最大程度上激发员工工作的积极性、提高员工的工作效率，形成一个高素 质的工作团队。 本文通过研究甘肃金城村镇银行员工绩效考核中存在的问题，根据目前的市 场环境和甘肃金城村镇银行的发展需求，对该行员工的绩效考核进行优化。通过 运用平衡计分卡理论，对其绩效考核的指标设置及其权重进行优化，并对绩效考 核流程进一步完善，使甘肃金城村镇银行员工绩效考核更加符合其自身发展需求。 通过对员工绩效考核的优化研究，目的在于为甘肃金城村镇银行员工绩效考核提 供一些借鉴和指导，帮助银行留住人才，培养高素质的员工团队，以实现甘肃金 城村镇银行的战略发展目标。 关键词：村镇银行，绩效考核，平衡计分卡 MBA学位论文作者：王雅清甘肃金城村镇银行员工绩效考核优化研究 II REASERCHONTHEPERFORMANCEAPPRAISALS SYSTEMOFGANSUJINCHENGRURALBANK Abstract Withthecontinuousdevelopmentofmodernsocietyandeconomy,thefinancial reformsystemisdeepening,manyproblemshaveemergedintheprocessofthe gradualdevelopmentofGansuJinchengRuralBankparedwithlarge state-ownedcommercialbanksandjoint-stockcommercialBanks,GansuJincheng RuralBankisrelativelyweakintermsofcomprehensivestrengthsuchasfund utilization,talentteamconstructionandinformationtechnologysupport.Allthese problemshavegreatlylimitedtheabilityofsustainabledevelopmentofGansu JinchengRuralBank. Inthecurrenteconomicenvironment,thecoreofcompetitionbetweenbanksis thecultivationandreserveofqualifiedpersonnel.Manycommercialbanksrelyon theirperfectperformanceappraisalsystemandthecorrespondingincentive mechanismtocultivateandattractanumberofhigh-qualitytalent,itsgood performanceappraisalsystemstimulatestheenthusiasmofemployees,improvesthe workqualityandtheefficiencyunceasingly,andhelptobuildacompetitiveteam,so astopromotethedevelopmentofbankstowardsthedirectionofhigh-speed progress.Itcanbeseenthatinordertogainaplaceinthefiercecompetition,Gansu JinchengRuralbankmustestablishandperfectthescientificperformanceappraisal systemandsystem,combinethebank'sownoperationefficiencyandtalentcultivation closely,stimulatetheenthusiasmofemployeestothegreatestextent,improvetheir workefficiency,andformahigh-qualityworkteam. BystudyingtheproblemsexistingintheperformanceappraisalofGansu JinchengRuralBank,Accordingtothecurrentmarketenvironmentandthedemand forthedevelopmentofGansuJinchengRuralBank,tooptimizeandcompletethis performanceappraisalsystem.Inthisarticle,usingthebalancedscorecardtheory, graduallyoptimizetheperformanceappraisalindexsettinganditsweight,andfurther optimizetheperformanceappraisalprocess,sothattheperformanceappraisalofthe staffofGansuJinchengRuralBankmoreinlinewiththeirowndevelopmentneeds. MBA学位论文作者：王雅清甘肃金城村镇银行员工绩效考核优化研究 III Throughtheoptimizationoftheperformanceappraisalofthestaff,thepurposeisto providesomereferenceandguidancefortheperformanceappraisalofthestaffof GansuJinchengRuralBank,helpthebanktoretaintalents,cultivatehigh-qualitystaff team,andachievethestrategicdevelopmentgoalofGansuJinchengRuralBank. Keywords:Ruralbank,Performanceappraisal,BalancedScoreCard MBA学位论文作者：王雅清甘肃金城村镇银行员工绩效考核优化研究 目录 中文摘要..............................................................................................I Abstract..............................................................................................II 第一章绪论.......................................................................................1 1.1研究背景与研究意义.............................................................................1 1.1.1研究背景......................................................................................1 1.1.2研究意义......................................................................................2 1.2研究内容与研究思路.............................................................................2 1.2.1研究内容......................................................................................2 1.2.2研究思路......................................................................................3 1.3研究方法.................................................................................................3 1.3.1文献研究法..................................................................................3 1.3.2问卷调查法..................................................................................4 1.3.3访谈法..........................................................................................4 第二章相关概念与文献综述...........................................................5 2.1概念界定.................................................................................................5 2.1.1绩效..............................................................................................5 2.1.2绩效考核......................................................................................5 2.2绩效考核主要方法.................................................................................6 2.2.1平衡计分卡..................................................................................6 2.2.2关键绩效指标法..........................................................................7 2.2.3目标管理法..................................................................................7 2.3国内外文献综述.....................................................................................8 2.3.1国外研究现状..............................................................................8 2.3.2国内研究现状..............................................................................9 MBA学位论文作者：王雅清甘肃金城村镇银行员工绩效考核优化研究 第三章甘肃金城村镇银行员工绩效考核现状及问题分析........11 3.1甘肃金城村镇银行简介.......................................................................11 3.1.1甘肃金城村镇银行概况............................................................11 3.1.2甘肃金城村镇银行员工结构分析............................................12 3.2甘肃金城村镇银行员工绩效考核现行方案.......................................15 3.2.1绩效考核指标与方法................................................................15 3.2.2考评结果运用.............................................................................17 3.3甘肃金城村镇银行员工绩效考核问卷调查及数据分析...................17 3.3.1问卷的设计................................................................................18 3.3.2调查问卷结果分析....................................................................18 3.4甘肃金城村镇银行员工绩效考核存在的主要问题...........................19 3.4.1员工参与度不够.........................................................................20 3.4.2考核指标不够全面....................................................................20 3.4.3绩效考核形式过于简单............................................................21 3.4.4考核结果运用不足.....................................................................22 3.5甘肃金城村镇银行员工绩效考核存在问题的成因...........................23 3.5.1对绩效考核工作重要性认识不够............................................23 3.5.2重业务轻发展的思想严重........................................................24 3.5.3绩效考核流程有待优化............................................................24 3.5.4绩效考核配套机制不完善........................................................25 第四章甘肃金城村镇银行员工绩效考核优化方案....................26 4.1甘肃金城村镇银行员工绩效考核方案优化的目标和原