－I－ 摘要 在激烈的市场竞争中，人才作为企业竞争的核心要素，对企业战略目标的实现 及企业可持续发展意义重大。而中层管理者在企业内部承上启下，既是决策者又是 执行者，在企业发展中发挥着举足轻重的作用。基于胜任力模型，在企业中建立一 套科学、完整、高效的中层管理者培训体系，将进一步推动企业人才战略的实现， 保障企业快速、健康、可持续发展。本文以A公司为研究对象，对公司中层管理者 的培训现状进行研究和分析，发现公司培训中存在的一些问题，并提出应构建基于 胜任力模型的中层管理者培训体系。 首先，本文回顾了国内外学者在以胜任力模型为基础的培训体系方面的研究成 果，进而总结出研究的主要内容和研究方法，同时梳理了胜任力及胜任力模型构建 的相关理论，为下文的研究打下理论基矗 其次，对A公司中层管理者的培训现状进行了深入的研究，并通过调查发现， A公司在对中层管理者进行培训方面，存在着培训规划不够系统，培训需求分析太 过随机，培训方式和内容缺乏针对性和创新性，缺乏及时有效的培训效果评估，培 训未能围绕胜任力开展以及培训制度配套不完善不全面等问题。 再次，基于A公司培训体系的各种问题，本文在明确了构建A公司培训体系的 原则目标和设计思路的前提下，确定了中层管理者的胜任力模型，从而设计出了包 括培训需求分析、培训方案设计、培训过程实施及培训效果评估全过程都基于胜任 力模型的培训体系。 最后，从培训需求的组织保障、培训开发的制度保障、师资力量的全面保障以 及培训效果评估的保障等方面，提出了保障措施，确保相应的培训体系能够有效落 地。 关键词：胜任力；中层管理者；培训体系 燕山大学工商管理硕士学位论文 －II－ Abstract Undertheintensifiedcompetitionamongenterprises,thecoreisthecompetitionof talents,whichisofgreatsignificancetostrategyachievementandsustainable developmentofenterprises.Themiddle-levelmanagers,bothdecision-makersand executors,playanimportantroleinthedevelopmentofenterprises.Therefore,the establishmentofascientific,completeandefficientmiddle-levelmanagers’training systembasingoncompetencymodelwillfurtherpromotetherealizationofaenterprise's talentstrategyandensureitsrapid,healthyandsustainabledevelopment.TakingA companyastheresearchobject,thisthesisanalyzesproblemsincurrenttrainingand proposesamiddle-levelmanagers’trainingsystembasedoncompetencymodel. Firstofall,thepaperreviewstheresearchresultsofdomesticandforeignscholarsin thetrainingsystembasedoncompetencymodel.Thenitsummarizesthemaincontent, researchmethodsandrelevanttheoriesofcompetencyandcompetencymodel construction,layingatheoreticalfoundationforthefollowingresearch.Secondly,through varioussurveyonthecurrenttrainingsituationofAcompany,ithasbeenfoundthatthere areproblemssuchasthelackofsystematictrainingplan,randomanalysisoftraining needsandlesstrainingoncompetencyinthemiddle-levelmanagers’trainingsystem. Thirdly,onthebasisofaboveresearch,thispaperdeterminesthecompetencymodelof middle-levelmanagersandfurtherdesignsatrainingsystemthatincludesdemandanalysis, schemedesign,processimplementationandeffectevaluation.Intheend,theauthor proposesthecorrespondingsafeguardmeasuresfromtheaspectsoforganization, development,teacherresourcesandeffectevaluationfortheeffectiveimplementofthe trainingsystem. Keywords：competency；middle-levelmanager；trainingsystem 目录 －III－ 目录 摘要.....................................................................................................................................I ABSTRACT..............................................................................................................................II 第1章绪论..........................................................................................................................1 1.1研究的背景和意义........................................................................................................1 1.1.1研究背景..................................................................................................................1 1.1.2研究意义..................................................................................................................2 1.2国内外研究现状.............................................................................................................2 1.2.1国外研究现状..........................................................................................................2 1.2.2国内研究现状..........................................................................................................4 1.2.3研究评述..................................................................................................................6 1.3研究的主要内容及方法...............................................................................................6 1.3.1研究主要内容..........................................................................................................6 1.3.2研究的方法..............................................................................................................7 第2章相关基本理论.............................................................................................................8 2.1相关基本概念.................................................................................................................8 2.1.1胜任力......................................................................................................................8 2.1.2中层管理者..............................................................................................................8 2.1.3员工培训..................................................................................................................8 2.1.4培训体系概念..........................................................................................................9 2.2胜任力的特征及分类...................................................................................................9 2.2.1胜任力的特征..........................................................................................................9 2.2.2胜任力的分类........................................................................................................10 2.3管理者胜任力模型的构建方法.................................................................................11 2.3.1行为事件访谈法....................................................................................................11 2.3.2工作分析法............................................................................................................12 2.3.3问卷调查法............................................................................................................12 2.3.4快速建模法............................................................................................................12 2.4本章小结......................................................................................................................13 第3章A公司中层管理者培训体系现状及问题分析....................................................14 3.1A公司概况...................................................................................................................14 3.2A公司中层管理者培训基本现状.............................................................................15 3.2.1中层管理者基本情况...........................................................................................15 3.2.2培训主要内容........................................................................................................17 燕山大学工商管理硕士学位论文 －IV－ 3.2.3培训师来源............................................................................................................17 3.2.4培训方法................................................................................................................18 3.2.5中层管理者素质评价方法...................................................................................18 3.3A公司现行中层管理者培训体系的问卷调查........................................................19 3.3.1培训现状调查问卷设计与描述..........................................................................19 3.3.2培训现状调查数据分析.......................................................................................20 3.4A公司中层管理者培训中存在的问题....................................................................