I 摘要 电力行业是国民经济发展的基石，供电企业的良好发展，对于社会的发展有着举 足轻重的作用。随着国家电力改革的不断深入，国有电力企业的垄断地位逐渐被打破。 在激烈的市场竞争中，电力企业内部管理存在的问题逐渐暴露，人力资源管理问题首 当其冲。当代企业发展，最重要的资源就是人力资源，对企业内部员工的绩效考核问 题成为重中之重。科学的员工绩效考核体系不仅可以提升员工工作效率，更是供电企 业向现代化公司转型的重要步骤。为了充分发挥员工的工作积极性，提升员工的工作 效率，以提高公司的经营效益，JMX供电公司多年来一直十分注重绩效考核工作的 开展，但仍然存在很多问题需要进行改进。 本文以JMX供电公司为研究对象，以员工绩效考核理论为基础，结合JMX供电 公司的实际情况，对该公司的员工绩效考核体系进行了系统分析，为JMX供电公司 优化绩效考核体系制定优化设计并提出保障举措。本文首先对国内外相关公司员工绩 效考核方面的文献进行梳理；其次以绩效考核理论体系作为理论基础，结合该公司的 现状与调查问卷，分析了JMX公司员工绩效考核体系的存在问题及问题原因；然后 结合目标管理与关键绩效指标法，对员工绩效考核体系进行优化设计，先确定优化目 标与优化原则，接着从完善部门和岗位职责、完善考核指标体系、科学设置考核指标 权重、改进绩效考核反馈处理、改进考核结果处理等方面提出优化方案。接下来从优 化方案实施的基础、加强员工绩效考核培训、充分运用考核结果、构建全晋升机制、 培育企业绩效文化等方面，制定了保障绩效考核优化体系顺利实施的措施。以求可以 帮助JMX供电公司解决企业内部绩效考核问题，提高公司员工工作积极性从而提高 其工作效率，增强企业竞争力和长足发展。 关键词：供电公司；绩效考核；优化方案 山东理工大学硕士学位论文ABSTRACT II ABSTRACT Thepowerindustryisthecornerstoneofnationaleconomicdevelopment.Thegood developmentofpowersupplyenterprisesplaysanimportantroleinthedevelopmentof society.Withthedeepeningofnationalpowerreform,themonopolypositionof state-ownedpowerenterpriseshasgraduallybeenbroken.Inthefiercemarketcompetition, theproblemsexistingintheinternalmanagementofelectricpowerenterprisesare graduallyexposed,andthehumanresourcesmanagementproblemsbearthebrunt.Inthe developmentofcontemporaryenterprises,themostimportantresourceishumanresources, andtheperformanceevaluationofemployeeswithintheenterprisehasbecomeatop priority.Ascientificstaffperformanceappraisalsystemcannotonlyimprovestaffwork efficiency,butalsoisanimportantstepforpowersupplyenterprisestotransforminto moderncompanies.Inordertogivefullplaytotheenthusiasmofemployees,improve theirworkefficiencyandimprovethecompany'soperatingefficiency,JMXPowerSupply Companyhasbeenpayinggreatattentiontotheperformanceappraisalworkformany years,buttherearestillmanyproblemsthatneedtobeimproved. ThispapertakesJMXPowerSupplyCompanyastheresearchobject,basedonthe employeeperformanceappraisaltheory,andcombinedwiththeactualsituationofJMX PowerSupplyCompany,makesasystematicanalysisoftheemployeeperformance appraisalsystemofJMXPowerSupplyCompany,andformulatesanoptimaldesignand putsforwardsafeguardmeasuresfortheoptimizationoftheperformanceappraisalsystem ofJMXPowerSupplyCompany.Firstly,thispapersortsouttheliteratureonemployee performanceappraisalinrelatedcompaniesathomeandabroad.Secondly,basedonthe theoreticalsystemofperformanceappraisal,combinedwiththecompany'scurrent situationandquestionnaire,itanalyzestheexistingproblemsandcausesoftheemployee performanceappraisalsystemofCompanyJMX;Then,combinedwithtargetmanagement andkeyperformanceindicatormethod,theemployeeperformanceappraisalsystemis optimizedanddesigned.First,theoptimizationtargetandprinciplearedetermined.Then, theoptimizationschemeisputforwardfromtheaspectsofperfectingpostresponsibility, perfectingindexsystem,scientificallysettingappraisalweight,improvingperformance appraisalfeedbackprocessing,improvingappraisalresultprocessing,etc.Next,fromthe basisforoptimizingprogramimplementation,strengthentargetedtraining,payattentionto theuseofassessmentresults,improvethepromotionmechanism,tocreateaunique corporatecultureandotheraspects,formulatedmeasurestoensurethesmooth 山东理工大学硕士学位论文ABSTRACT III implementationoftheperformanceappraisaloptimizationsystem.InordertohelpJMX PowerSupplyCompanytosolvetheproblemofinternalperformanceevaluation,improve theenthusiasmofthecompany'semployeestoimprovetheirworkefficiency,enhancethe competitivenessoftheenterpriseandmakegreatprogress. Keywords:PowerSupplyCompany;PerformanceManagement;OptimizationScheme 山东理工大学硕士学位论文目录 IV 目录 摘要................................................................................................................................I ABSTRACT..........................................................................................................................II 目录..............................................................................................................................IV 第一章绪论..........................................................................................................................1 1.1研究背景..................................................................................................................1 1.2研究意义..................................................................................................................1 1.3国内外研究现状......................................................................................................2 1.3.1国外研究现状................................................................................................2 1.3.2国内研究现状................................................................................................3 1.3.3文献评述........................................................................................................6 1.4研究内容、思路与方法..........................................................................................6 1.4.1研究内容........................................................................................................6 1.4.2研究思路........................................................................................................7 1.4.3研究方法........................................................................................................8 第二章绩效考核体系理论概述..........................................................................................9 2.1相关概念..................................................................................................................9 2.1.1绩效的内涵....................................................................................................9 2.1.2绩效考核的内涵............................................................................................9 2.2绩效考核理论基础................................................................................................10 2.2.1目标管理理论..............................................................................................10 2.2.2激励理论......................................................................................................10 2.3绩效考核原则及内容............................................................................................11 2.3.1绩效考核的原则..........................................................................................11 2.3.2绩效考核的内容..........................................................................................11 2.4绩效考核的基本流程............................................................................................11 2.5绩效考核方法........................................................................................................12 第三章JMX供电公司员工绩效考核体系现状及存在问题...........................................13 3.1JMX供电公司概况................................................................................................13 3.1.1公司的简介..................................................................................................13 3.1.2公司组织架构..............................................................................................13 3.1.3公司现行员工绩效考核体系......................................................................14 3.2JMX供电公司员工绩效考核体系存在的