..............................................................................................................,..I Abstract......,.,..........................................................................!........................11 1绪论........................................................................................................................1 1.1论文研究背景!意义........................,..............1 1.2论文研究思路及方法.....................................1 1.3国内外研究动态............................................#..2 2理论综述................................................................................................................3 2.1绩效管理的理论基础....................................................................#3 2.1.1控制论...,....................................................................................3 2.1.2信息论..............................................................................................3 2.1.3系统论..............................................................................................4 2.2绩效管理的相关概念.................................................................................4 2.2.1绩效..................................................................................................4 2.2.2绩效考核................................................................................#...5 2.2.3绩效管理............................................................................6 2.2.4绩效考核与绩效管理!考核评估..................................................6 2.3绩效管理流程....................,...................................!...........#6 2.4绩效考核的内容与方法.............................................................................8 2.4.1绩效考核的内容.........................................#8 2.4.2绩效考核的方法......................................9 3H公司简介..........................................................................................................12 3.IH公司所属行业介绍...............................................................................12 3.2H公司的基本情况介绍.................................................................,...13 3.2.IH公司背景介绍................................................13 3.2.2组织机构和人力资源状况介绍....................................................13 3.2.3H公司业务情况介绍....................................................................15 3.3H公司绩效管理介绍.........................................17 3.3.IH公司绩效管理现状..............................................,...............17 3.3.2H公司绩效管理问题分析............................................................17 4H公司绩效考评方案设计与实施......................................................................20 4.1设计原则...............................................................................................20H公司绩效考评方案设计研究 4.2绩效考评方案设计准备工作.......................................,.....................20 4.2.1编制H公司的关键绩效指标体系...............................................20 4.2.2调整组织机构..........................................................................22 4.2.3编制职位说明书............................................................................23 4.3绩效考评方案设计.............,...............................................................23 4.3.1考评对象确定.................................................#23 4.3.2考评人确定....................................................................................24 4.3.3考评指标确定........................,....................#24 4.3.4指标权重确定....................................................26 4.3.5独立加减分方案建立....................................................................27 4.3.6绩效考评流程....................................................28 4.4绩效考评的实施与应用...........................................................................28 4.4.1考评实施前的准备工作................................................................28 4.4.2绩效考评的具体实施............................................................,.29 4.4.3考评结果的应用...........,...,...........................#30 5实施绩效考评方案的总结.............................................................................#31 5.1实施考评方案的分析........................................,...............,......31 5.2实施考评方案的保障措施.......................................................................31 5.2.1建立健全制度保障........................................................................31 5.2.2改善内部管理环境........................................................................31 5.2.3培育先进的企业文化....................................................................32 5.2.4强化绩效管理的监督....................................................................32 5.2.5加强员工队伍建设...................................,..............................33 结论...............................................,..............................................................34