TECHNICAL ISO/TS SPECIFICATION 16949 技术 规范 Third edition 2009-06-15 第三版 Quality management systems – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations Systèmes de management de la qualité — Exigences particulières pour l'application de l'ISO 9001:2008 pour la production de série et de pièces de rechange dans l'industrie automobile ISO/TS 16949:2009(E) ISO 2009 – All rights reserved ANFIA, FIEV, SMMT, VDA, Chrysler, Ford Motor Company, General Motors Corp. – All rights reserved PSA Peugeot Citroen, Renault– All rights reserved The content inside the boxed text of this document is ISO 9001:2008 text and is protected by the above copyright statement. 目录包含了受版权保护的ISO9001:2008正文。 The text outside the boxes has been originated by the International Automotive Task Force. Copyright for this text is held by ANFIA, FIEV, SMMT, VDA (see below) and the car manufacturers Chrysler, Ford Motor Company, General Motors Corp, PSA Peugeot Citron, Renault. 正文以外的发起者是国际汽车行动小组。版权归ANFIA、FIFV、SMMT、VDA（见下文）以 及汽车制造商克莱斯勒、福特汽车公司、通用汽车公司、PSA标致/雪铁龙、雷诺所有。 Neither this Technical Specification nor any extract from it may be reproduced in a retrieval system or transmitted in any form or by any means, electronic, photocopying, recording or otherwise without prior written permission being secured. 无论是本技术规范还是它的摘要，都不得在检索系统中再现，并且以任何方式传播，包括电 子稿、翻拍照片、录制等方式。否则得不到预先的书面许可。 Requests for permission to reproduce and/or translate non-boxed text should be addressed to one of the addresses below: 若要求被允许复制或翻译未打包的文本，则须将申请递交给下列机构之一。 International Automotive Oversight Bureau (IAOB/USA) Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italy) Fédération des Industries des quipements pour Véhicules (FIEV/France) Society of Motor Manufacturers and Traders (SMMT/UK) Verband der Automobilindustrie - Qualittsmanagement Center (VDA-QMC/Germany) ISO/TS 16949:2009(E) ISO 2009 – All rights reserved ANFIA, FIEV, SMMT, VDA, Chrysler, Ford Motor Company, General Motors Corp. – All rights reserved PSA Peugeot Citroen, Renault– All rights reserved Contents 目 录 Foreword 前言 Remarks for certification 认证的注解 Introduction 介绍 0.1 General 总则 0.2 Process approach 过程方法 0.3 Relationships with ISO 9004 与ISO 9004的关联 0.4 Compatibility with other management systems 与其他质量管理体系的兼容性 0.5 Goal of this Technical Specification 技术规范的目标 1 Scope 范围 1.1 General 总则 1.2 Application 运用 2 Normative references 标准的引用 3 Terms and definitions 术语和定义 3.1 Terms and definitions for the automotive industry 汽车工业的术语和定义 4 Quality management system 质量管理体系 4.1 General requirements 一般要求 4.1.1 General requirements — Supplemental 一般要求－补充 4.2 Documentation requirements 文件要求 4.2.1 General 概述 4.2.2 Quality manual 质量手册 4.2.3 Control of documents 文件的控制 4.2.3.1 Engineering specifications ISO/TS 16949:2009(E) ISO 2009 – All rights reserved ANFIA, FIEV, SMMT, VDA, Chrysler, Ford Motor Company, General Motors Corp. – All rights reserved PSA Peugeot Citroen, Renault– All rights reserved 工程规范 4.2.4 Control of records 记录的控制 4.2.4.1 Records retention 记录的保存 5 Management responsibility 管理职责 5.1 Management commitment 管理者承诺 5.1.1 Process efficiency 过程的效率 5.2 Customer focus 顾客焦点 5.3 Quality policy 质量方针 5.4 Planning 策划 5.4.1 Quality objectives 质量目标 5.4.1.1 Quality objectives — Supplemental 质量目标 — 补充 5.4.2 Quality management system planning 质量管理体系的策划 5.5 Responsibility, authority and communication 职责、权限与沟通 5.5.1 Responsibility and authority 职责与权限 5.5.1.1 Responsibility for quality 质量责任 5.5.2 Management representative 管理者代表 5.5.2.1 Customer representative 顾客代表 5.5.3 Internal communication 内部沟通 5.6 Management review 管理评审 5.6.1 General 总则 5.6.1.1 Quality management system performance 质量管理体系的绩效 5.6.2 Review input 评审的输入 5.6.2.1 Review input — Supplemental 评审的输入－补充 5.6.3 Review output ISO/TS 16949:2009(E) ISO 2009 – All rights reserved ANFIA, FIEV, SMMT, VDA, Chrysler, Ford Motor Company, General Motors Corp. – All rights reserved PSA Peugeot Citroen, Renault– All rights reserved 评审的输出 6 Resource management 资源管理 6.1 Provision of resources 资源的提供 6.2 Human resources 人力资源 6.2.1 General 概述 6.2.2 Competence, awareness and training 能力、认知与培训 6.2.2.1 Product design skills 产品设计技能 6.2.2.2 Training 培训 6.2.2.3 Training on the job 在职培训 6.2.2.4 Employee motivation and empowerment 员工激励 6.3 Infrastructure 基础设施 6.3.1 Plant, facility and equipment planning 工厂、工具和设备的策划 6.3.2 Contingency plan 应急计划 6.4 Work environment 工作环境 6.4.1 Personnel safety to achieve product quality 人身安全对产品质量的影响 6.4.2 Cleanliness of premises 现场的清洁 7 Product realization 产品实现 7.1 Planning of product realization 产品实现的策划 7.1.1 Planning of product realization — Supplemental 产品实现的策划 — 补充 7.1.2 Acceptance criteria 接收准则 7.1.3 Confidentiality 保密 7.1.4 Change control 变更的控制 7.2 Customer-related processes 顾客相关过程 7.2.1 Determination of requirements related to the product