近年来，房地产业取得长足发展，但整个行业管理水平普遍低下，与其行业 地位不相称。特别是，一些中、小开发企业管理基础薄弱，核心竞争力缺乏。随 着市场竞争加剧和风险加大，管理者们逐渐意识到，市场的竞争主要是管理水平 和人才的竞争。因此，引入科学的绩效考核体系，加强人力资源管理，对企业来 说意义重大。 人和仙聚房地产公司是一家中小型民营开发企业，在过去一段时期取得了较 好的发展。为适应市场竞争，公司引入绩效管理，但是效果不明显。仍存在绩效 管理制度不完善、绩效目标分解不清晰、绩效考核过程形式化、员工对绩效考核 缺乏理解、考核结果反馈和应用缺失等问题。因此，员工绩效管理必须改进。在 对人和仙聚公司经营管理现状调查的基础上，利用绩效管理的理论和方法，对目 前绩效考核方案中存在的问题及不足进行剖析，提出改进方案。员工绩效考核改 进方案的目标是有效激励员工、改善公司管理和促进战略实现，原则是战略导向、 共同参与、强化激励、促进绩效、易于实施，方法是建立公司战略，综合采用目 标管理和关键绩效指标法作为绩效管理工具。把公司全体员工列入考核对象，分 公司领导、部门负责人和基层员工三个层次，实行主管考评。考核指标设计上， 对公司战略及目标进行逐级分解，公司领导以关键绩效指标为主，基层员工以目 标任务为主，部门负责人介于二者之间。考核流程依次按照签订书面文件、收集 资料、考核打分、绩效反馈和结果应用的步骤，对公司领导、部门负责人、基层 员工分别以年、季、月为考核周期。最后，结合绩效考核改进方案的具体实施， 从构建良好的绩效文化、争取公司领导层支持以及完善其它管理体系的支撑等方 面提出具体建议和保障措施。 通过研究，准确把握人和仙聚房地产公司绩效考核体系的缺陷，建立一个基 于公司战略发展目标，能够适应现代企业管理和市场化竞争需要的绩效考核改进 方案。为规范公司的运营管理，提升企业管理水平和市场竞争力提供帮助，确保 公司预期目标的实现。同时，给类似企业实施绩效管理提供借鉴和参考。 关键词:人和仙聚房地产公司；员工绩效考核；人力资源工商管理硕士学位论文 III Abstract In recent years, the real estate industry develops fast, but the management level of the whole industry is generally low and is not commensurate with its leading position in the domestic economy. In particular, with inefficient management, some small businesses are lack of core competence. With tougher market competitions and higher risks, the managers gradually realize that the market competition chiefly lies in management level and human recourses. Therefore, well-organized system of performance management and powerful human recourses are significant for companies. REN HE XIAN JU Company, a medium-sized private enterprise, used to develop fast and smoothly, yet recently its growth has been blocked. Performance management was put in to adapt to market competition by the company, but the effects were not obvious. There are still some problems, such as imperfect and unspecified performance management system, formalized assessment process, ignoring the feedback of assessment result and its application and so on. Therefore, it must perfect the performance management of employees. Based on the investigation of current situation of management, the essay will deeply analyze the problems and disadvantages of its performance management system, and will also propose improvement scheme. Its goals are the effective motivation for the employees and the improvement of company management and the promotion of strategic realization; its principles are strategic orientation, joint participation, enhanced motivation, promotion of performance and easy execution. Its method is to establish the company strategy and to employ integrated target management and key performance indicators as performance management tool. The whole employees of the company are included in the assessment object and are divided into three levels: company managers, department head and common staff. It carries out supervisor evaluation. In design of evaluation index, the company strategy and target are gradually decomposed: company managers are judged by key performance indicators, the common staff by target tasks, and the department heads are between them. The assessment procedure is in accordance with the signing of a written document, the collection of information, assessment scoring, performance feedback and the application of results. Annual, quarterly and monthly checks are implemented among company managers, department人和仙聚房地产公司员工绩效考核方案改进研究 IV head and common staff. At last, according with the implementation of performance management improvement program, the essay promotes concrete suggestions and safeguard measures in the respects of building well performance culture, striving for the support of the managers of the company and improving the support of other management system. By research and accurate grasp of the defects of performance management system in REN HE XIAN JU Company, the essay formulates an improvement program of performance management which is based on the strategic target of the company and can adapt to modern enterprise management and market competition. It helps to regulate the operation and management of the company, and to improve its the management level and market competitiveness. And it also makes sure the realization of the target of the company. At the meantime, the essay will provide references in implementing performance management for the company in some fields. Key Words: REN HE XIAN JU Real Estate Company; Employee Performance Appraisal; Human Resources工商管理硕士学位论文 V 目 录 学位论文原创性声明和学位论文版权使用授权书..........................................................I 摘要.......................................................................................................................................II Abstract..................................................................................................................................III 插图索引...............................................................................................................................VII 附表索引..............................................................................................................................VIII 第 1 章 绪 论........................................................................................................................1 1.1 研究背景和研究意义.............................................................................................1 1.1.1 研究背景...........................................................................................................1 1.1.2 研究意义...........................................................................................................3 1.2 理论基础与文献综述.............................................................................................4 1.2.1 绩效考核的基础理论......................................................................................4 1.2.2 绩效管理文献综述..........................................................................................7 1.3 研究内容与方法......................................................................................................9 1.3.1 研究内容...........................................................................................................9 1.3.2 研究思路...........................................................................................................9 1.3.3 研究方法.........................................................................................................10 第 2 章 人和仙聚房地产公司员工绩效考核现状分析.................................................11 2.1 公司发展概况........................................................................................................11 2.1.1 公司经营概况................................................................................................ 11 2.1.2 公司的组织结构............................................................................................12 2.2 公司员工绩效考核现状.......................................................................................14 2.3 公司员工绩效考核问题分析..............................................................................17 2.3.1 绩效管理制度不完善................................................................................... 17 2.3.2 绩效目标分解不清晰................................................................................... 18 2.3.3 绩效考核过程形式化................................................................................... 18 2.3.4 员工对绩效考核缺乏理解...........................................................................19 2.3.5 考核结果反馈和应用缺失...........................................................................19 第 3 章 人和仙聚房地产公司员工绩效考核改进方案.................................................21 3.1 员工绩效考核方案改进的目标和思路.............................................................21 3.1.1 方案改进目标................................................................................................ 21 3.1.2 方案改进原则................................................................................................ 21人和仙聚房地产公司员工绩效考核方案改进研究 VI 3.1.3 方案的总体框架............................................................................................22 3.1.4 绩效考核工具的选择................................................................................... 25 3.2 员工绩效考核改进方案设计..............................................................................26 3.2.1 确定员工绩效考核的对象与主体..............................................................26 3.2.2 绩效考核指标体系设计...............................................................................27 3.2.3 绩效考核流程设计........................................................................................32 3.2.4 绩效考核结果应用........................................................................................36 第 4 章 人和仙聚房地产公司员工绩效考核方案实施保障...........................................38 4.1 员工绩效考核改进方案的实施..........................................................................38 4.1.1 动员与培训.....................................................................................................38 4.1.2 考核试运行.....................................................................................................39 4.1.3 绩效考核体系完善........................................................................................40 4.2 员工绩效考核改进方案运行的保障措施.........................................................40 4.2.1 构建良好的绩效文化................................................................................... 40 4.2.2 争取最高管理层的支持...............................................................................41 4.2.3 其它管理体系的支撑................................................................................... 42 4.2.4 员工绩效考核方案的不断优化调整..........................................................42 4.3 员工绩效考核改进方案实施的预期效果.........................................................42 结 论.....................................................................................................................................44