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摘要
近年来，铁路改革发展步伐不断加快，对员工队伍素质要求提出了更新、
更高、更迫切的要求。虽然目前铁路企业已经拥有一套比较完备的培训课程体
系，但仍存在诸多问题。主要体现在培训随意性较大，缺乏对培训需求的科学
分析；岗位关键能力不明确，培训课程与岗位要求匹配度不高；忽视员工个体
发展需求，企业发展目标和员工成长目标没有达成一致；很少关注不同技能水
平员工的培训需求，员工较难获得适合的学习课程；培训课程比较零散，存在
着重技术业务，轻综合能力等问题。这些问题影响着员工培训的效果，制约着
业务技能的提高，阻碍着企业人力资源优势的形成
为解决以上问题，本文首先从理论研究入手，回顾了国内外胜任力和培训
理论的研究成果,分析了我国企业培训现状,阐述了胜任力模型与员工培训课程
设计结合的可能性。随后，调查了石家庄电务段的组织结构、人员构成、技能
情况和培训现状，分析了影响企业培训和员工学习效果的主要问题，并提出相
应的解决方案。第三，应用胜任力模型理论，以铁路电务专业核心关键岗位—
—设备维修岗位为研究对象，通过岗位分析、界定绩优标准、选取对照样本、
收集整理资料等步骤，深入研究支持职业化行为标准和表现所需具备的职业素
养，提炼岗位关键能力，构建胜任力模型。最后，以上述研究为基础，探讨了
将胜任力模型应用于培训课程体系的具体方法，设计了以岗位能力为导向的培
训课程，细化培训内容，明确员工职业发展路径，形成员工学习地图，并初步
验证了实践应用的效果
关键词：胜任力模型；员工培训；课程体系；
Abstract
In recent years, the railway reform has been accelerated, and higher
requirements have been put forward for the employees. Although the railway
enterprises already have a relatively complete training course system, there are still
many problems. The main embodiment is that the training is arbitrary and lacks
scientific demand analysis.The key ability of the position is not clear, the training
course and the job requirements do not match.Ignoring the development needs of
employees, goals of the enterprise and the staff are not consistent.The training needs
of employees with different skill level are rarely paid attention to. The training
courses are scattered, with emphasis on technical business and light comprehensive
ability. These problems affect the training effect, restrict the improvement of business
skills, and hinder the formation of human resources advantage.
To solve the above problems, this paper from the theoretical research, this paper
reviews the theory of competency and training at home and abroad research results,
analysis of the current situation of enterprise training in our country, this paper
expounds the competency model combined with staff training course design
possibilities. Subsequently, the organization structure, personnel composition, skill
situation and training situation of Shi Jia Zhuang electric section were investigated,
the main problems affecting the training and staff learning effect were analyzed, and
the solution was proposed. Third, to equipment maintenance jobs as the research
object, through position analysis, defining the blue-chip selection standard, the
control sample, collect data, such as step, in-depth study support professional
behavior standards and performance required of professional quality, refining the key
ability, construct the competency model. Finally, this paper discusses the competency
model was applied to the training course system of specific methods, design the
training course, refine the training content, clear employee career development path,
form the staff learning map, and validate the practice effect.
Keywords: Competency model,Staff training,Curriculum system。