摘要
在志愿精神感召下，志愿者自愿开展的、无偿的公益性服务活动统称为志愿服
务,它是一种普遍存在于人类社会中的精神需求，是社会文明与进步的体现。大别山
青年志愿者协会是国内众多志愿者服务组织的普通一员，秉持志愿精神和独具地方
特色的大别山精神为当地居民提供各类志愿服务。随着人们对志愿服务认识的不断
深入，志愿者队伍规模在不断扩大，如何招募到合格甚至优秀的青年志愿者，开展
针对性的培训和给予恰如其分的评价，实现合格的志愿者在志愿活动中提供优良的
志愿服务是摆在志愿者管理组织和管理人员面前一道实实在在的题目

本文首先以文献研究和案例分析等手段，结合国内外有关志愿者方面的理论研
究成果与当前较为流行的人力资源管理理论中的能力素质模型，针对大别山青年志
愿者协会的实际问题，通过归纳、总结和分析，得出适用于青年志愿者的初步的能
力素质模型。然后针对初步模型开展专家访谈和问卷调查，对相应模型做了进一步
修订、精简和完善

本文最终建立了一个较为完整、具有针对性的青年志愿者能力素质模型。它由
10 个指标组成，分别包括：动机特质 1 项，为志愿精神；职业素养 5 项，包括团队
合作、责任心、坚持不懈、积极主动、自信心等；知识技能 4 项，包括沟通能力、
专业性、影响他人和学习能力。此外，本文对青年志愿者在各项能力素质指标上所
处的层级做了初步的分析和界定，即作为青年志愿者必须保证有基本的志愿精神（层
级 1），有相对较好的职业素养（各层级均为 2），具备与提供志愿服务相适应的、适
当的知识技能（沟通能力为层级 2，其余为层级 1）

基于上述模型，本文通过使用熵值法计算了各个指标的权重。其中动机特质的
权重为 24.17%，职业素养的权重之和为 38.19%，知识技能的权重之和为 37.54%

基于上述结果，本文简要对青年志愿者的招募、培训和评价等三个方面做了应用阐
述，提出了相应管理建议，作为大别山青年志愿者组织管理的参考

关键词： 大别山青年志愿者 能力素质模型 志愿者管理II
Abstract
Volunteer service is the voluntary public service activities carried out by volunteers
in the spirit of volunteerism. It meets the common spiritual need of human society which
embodies the civilization and progress of the society. Dabie Mountain Young Volunteer
Association is one of the numerous domestic volunteer service organizations, which
makes great efforts to carry out volunteer activities in Xinyang and provide various
volunteer service for the local people with the volunteer spirit and unique Dabie Mountain
spirit. As people&39;s understanding of voluntary service goes deeper, the volunteer group
expands continually. Therefore, how to recruit qualified and outstanding youth volunteers,
and how to carry out targeted training and give appropriate evaluation in order that
qualified volunteers are able to provide meritorious volunteer services in the volunteer
activities, are some real problems faced by the volunteer management organization and
managers.
In this paper, we combined the domestic and foreign theoretical research findings
about the volunteers with the popular competency model in human resource management
theory by adopting literature research and case analysis. Through inducting, summarizing
and analyzing the practical issues of Dabie Mountain Young Volunteer Association, we
obtained the preliminary competency model suitable for the young volunteers. Then,
according to the preliminary model, expert interview and questionnaire survey were
conducted, so as to revise, simplify and optimize the model.
Finally a relatively complete and targeted young volunteer competency model was
established which is composed of 10 indicator including one motivation traits
(volunteerism), 5 professional qualities (teamwork spirit, responsibility, perseverance,
initiative self-confidence) and 4 knowledge skills (communication skills, professionalism,
influence on others and the learning ability). In addition, in this paper, we preliminarily
analyzed and defined the levels of all the competency indicators. That is, for a young
volunteer the basic volunteerism (level 1) must be guaranteed, and good professional
qualities (all in level 2) as well as appropriate knowledge and skills adapted to voluntary
service (communication skill in level 2, and the rest in level 1) are also needed.III
Based on the model mentioned above, the weight of every indicator was calculated
by using entropy method. The weight of motivation trait is 24.17%, the sum weight of
professional qualities is 38.19%, and the sum weight of knowledge & skills is 37.54%.
Based on these results the recruitment, training and evaluation of young volunteers were
briefly discussed from an application perspective, and some related management advices
were also put forward as the reference for the organization and management of Dabie
Mountain young volunteers.
Key words:Dabie Mountain Young Volunteers; Competency Model; Volunteer
Management1
目 次
第一章 绪论..........1
1.1 选题背景及意义....1
1.2 文献综述....2
1.3 研究内容和方法....6
第二章 志愿者管理和能力素质模型理论研究..8
2.1 志愿者概念界定及管理理论研究8
2.2 能力素质模型及其构建方法研究9
第三章 大别山青年志愿者协会案例分析........12
3.1 协会发展历程、战略文化及组织架构..12
3.2 志愿者活动开展情况......15
3.3 协会管理中存在的问题..16
第四章 青年志愿者能力素质模型建立18
4.1 三层面提取青年志愿者能力素质的初级指标..18
4.2 专家访谈分析评价指标..23
4.3 问卷调查分析评价指标..26
4.4 熵值法计算能力素质指标权重..29
4.5 三类 10 项指标构成的青年志愿者能力素质模型........30
第五章 青年志愿者能力素质模型应用35
5.1 能力素质指标为核心招募志愿者..........35
5.2 能力素质差异为基础培训志愿者..........38
5.3 关键能力素质指标得分评价志愿者......42
第六章 结论与展望........46
6.1 主要结论..46
6.2 本文的创新点......47
6.3 存在的不足与研究展望.........
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