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MBA硕士论文_天津市中心妇产科医院员工满意度研究DOC

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文本描述
中文摘要
医生与护士是医院运作的动力和核心,对医院的生存与发展起着至关重要的
作用。员工工作满意度是进行组织诊断和管理激励的重要指标,通过对医务人员
工作满意度的调查,不仅可以了解医务人员对工作的满意程度,更有助于发现医
院现行管理制度中的优势与不足,为医院提升员工管理模式、改进激励措施提供
有力借鉴

本文在 Linzer 等人(2000)及 Karanikola 等人(2014)所采用医务人员工作
满意度调查量表的基础上,结合考虑天津市中心妇产科医院的实际情况,从工作
自主性、医患关系、同事关系、上下级关系、个人时间、工作环境及工作回报等
7 个子维度出发,分别针对医生与护士,构建了相应的工作满意度调查问卷,并
在天津市中心妇产科医院开展实地调查。调查共发放问卷 500 份,回收有效问卷
410 份,其中医生 218 份、护士 192 份。在问卷数据初步汇总的基础上,利用平
均值和标准差来探讨样本的集中和离散趋势,进而采用交叉分析研究不同年龄、
工作年限、教育程度以及职称的医务工作人员在不同维度的满意度情况。与此同
时,利用皮尔逊相关系数计算与医生、护士总体满意度最为相关的维度

结果表明:1.天津市中心妇产科医院医务人员各项满意度水平均较高;2.不
同年龄、工作年限、教育程度以及职称的医务人员在各维度的满意度水平存在显
著差异;3.在各维度中,医生和护士均以“同事关系”一项的满意度最高;4.同事
关系中,大部分护士表示自己的工作不受医生尊重;5.在各维度中,“个人时间”
一项的满意度最低,医生与护士均表示工作日程安排导致自己无法有足够的时间
照顾家庭;6.尽管整体工作满意度水平较高,大部分医生与护士均表示不愿推荐
他人从事与自己相同的工作;7.在皮尔逊相关性分析中,与医生和护士总体工作
满意度最为相关的维度均为工作回报和工作环境

根据研究结果,得出改进建议如下:1.改善医院工作环境;2.进一步完善医
院薪酬福利体系;3.完善医院作息制度,改进医务人员工作时间分配;4.创建公
平和谐的医院文化氛围,给予护士群体更多尊重;5.重视医务人员的职业发展规

关键词:医生;护士;工作满意度;问卷调查ABSTRACT
Doctors and nurses are core and impetus of a hospital, they play a crucial role in
the survival and development of the hospital. Employee job satisfaction is an
important index to an organization’s diagnosis and management. Surveying the job
satisfaction of doctors and nurses, not only their satisfaction level could be
investigated, but also help to discover the advantages and disadvantages in hospital
management system, which would benefit the improvement of employee management
mode and staff incentive approaches.
Index designed in this paper consisted of seven dimensions with Autonomy,
Personal time, Relationships with patients, Relationship with colleagues, Relationship
with the superior, Resources and work environment, and Rewards. Totally, 500
questionnaires were handed out in Tianjin Central Hospital of Gynecology Obstetrics,
and receives 410 available questionnaires, with 218 copies from doctors and 192
copies from nurses. Based on the survey data, the average and standard deviation were
used to explore the discrete tendency and central tendency, then the cross analysis
study was conducted to discuss medical staffs’ satisfaction in each dimensions related
to demographic information such as age, education, job title, and working years.
Meanwhile, the Pearson Correlation Coefficient was calculated to elicit most
important dimensions in deciding total job satisfaction.
Results: 1. Employees’ job satisfaction of each dimension in Tianjin Central
Hospital of Gynecology Obstetrics are high; 2. Related to different age, education, job
title, and working years, employees’ job satisfaction are significant different in all
dimensions; 3. According to doctors and nurses, the satisfaction of “Relationship with
colleagues” was highest among all the dimensions; 4. In “Relationship with
colleagues”, most nurses reported that they were not respected by doctors; 5. The
satisfaction of ”Personal time” was lowest among all the dimensions, as almost all the
employee reported that they were too busy to take good care of their family; 6.
Although the total satisfaction level was high, only a little doctors and nurses would
like to recommend others to take the same job with them; 7. According to the result of
Pearson Correlation Coefficient analysis, “Rewards” and “Resources and work
environment” were the most important dimensions.
Recommendations: 1. Improve hospital work environment; 2. Perfect hospital
compensation benefits; 3. Ameliorate employee’s working time management system;
4. Create fair and embracing culture atmosphere, give nurses more respect; 5. Attach
importance to employee’s career development.
Keywords: Doctors ; Nurses; Job satisfaction; Questionnaire survey.目 录
第一章 绪论....1
1.1 研究背景.........1
1.2 研究意义及主要内容.4
第二章 天津市中心妇产科医院员工满意度理论研究........5
2.1 员工满意度理论..........5
2.2 天津市中心妇产科医院人员结构现状..........6
2.3 员工满意度调查设计..7
第三章 天津市中心妇产科医院医生满意度调查....9
3.1 天津市中心妇产科医院医生满意度调查...9
3.2 医生满意度调查分析..........11
3.3 满意度及其驱动因素相关性分析..24
第四章 天津市中心妇产科医院护理系列人员满意度研究..........25
4.1 护理系列人员满意度调查样本构成分析..25
4.2 护理系列人员满意度调查分析......26
4.3 满意度及其驱动因素相关性分析..41
第五章 研究结论........42
参考文献..........43
致 谢..45第一章 绪论第一章 绪论
天津市中心妇产科医院筹建于 1952 年,1953 年 1 月 11 日正式开诊,其前
身系西开天主教堂教会育婴医院,至今已有百余年的历史。建院之初,医院汇集
了全国众多的妇产科专家,当时号称“五巨头”的著名妇产科专家柯应夔、杨柯、
林崧、俞霭峰、顾学勤齐聚于此。坚实的学术基础,使我院受国家卫生部的委托
于上世纪五、六十年代连续举办多届全国妇产科高级医师进修班,为我国培养了
一大批从事妇产科专业的骨干。历经几十年的建设与发展,目前中心妇产科医院
已发展成为集医、教、研、防于一体,天津市唯一一家妇产科专科三级甲等医院,
设有产科、妇科、妇瘤科、新生儿科、计划生育科、生殖医学中心、乳腺科、中
医科等多个临床科室,并开设内分泌门诊、特需门诊、营养门诊等专科门诊;设
有超声科、放射科、检验科、病理科、药剂科等辅助科室。天津市中心妇产科医
院兼为天津市医科大学临床医院,南开大学、天津中医药大学、天津市医学高等
专科学校教学基地。