黑龙江大学硕士学位论文
Abstract
The epidemic of "black swan" in 2020 and Sino US trade friction have made the
operation of China's local auto parts enterprises "worse. LJ company is a traditional auto
parts enterprise. With the expansion of business scale and the increase of market
competition, the company's current human resource management system can no longer
meet the requirements of diversified and all-round support put forward by enterprise
development, forcing the company to standardize and optimize the whole human
resource management system to improve the company's soft power and core
competitiveness.
Combined with the principles and standards of quality management, this paper
collects and summarizes the practical problems of LJ company in human resource
management by means of questionnaire, analyzes the causes of the problems, and puts
forward the recruitment and allocation of LJ company's employees, talent training and
development based on qms-dmaic mode after clarifying the core needs of enterprises
and employees for human resource management Human resources compensation and
welfare are the optimization schemes for the more prominent problems in the three
enterprise human resources management functions, and the corresponding optimization
guarantee measures are formulated. While proving the feasibility of using quality
management methods to optimize enterprise human resource management, improving
LJ company's management system and improving its market competitiveness, it also
provides enlightenment and reference for other enterprises in the industry to improve
their human resource management level.
Keywords：Human resource management;Optimization;QMS;DMAIC
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目录
目录
中文摘要 ........................................................................................................................... I
绪论 ...................................................................................................................................1
一、研究背景 ...........................................................................................................1
二、研究目的及意义 ...............................................................................................2
（一）研究目的 ...............................................................................................2
（二）研究意义 ...............................................................................................2
三、国内外研究现状 ...............................................................................................3
（一）国外研究现状 .......................................................................................3
（二）国内研究现状 .......................................................................................4
（三）国内外研究现状评述 ...........................................................................7
四、研究内容和方法 ...............................................................................................7
（一）研究内容 ...............................................................................................7
（二）研究方法 ...............................................................................................8
第一章 研究的理论基础 .................................................................................................9
第一节人力资源管理和质量管理的概念 .............................................................9
一、人力资源管理概念 ...................................................................................9
二、质量管理概念 .........................................................................................10
第二节理论基础 ...................................................................................................11
一、人力资源管理相关理论 .........................................................................11
二、质量管理相关理论 .................................................................................12
本章小结 .................................................................................................................14
第二章 LJ公司人力资源管理现状及分析 ..................................................................16
第一节 LJ公司简介 ..............................................................................................16
第二节 LJ公司人力资源管理现状 ......................................................................16
一、人力资源结构现状 .................................................................................16
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黑龙江大学硕士学位论文
二、员工招聘与配置现状 .............................................................................17
三、人才培训与开发现状 .............................................................................18
四、人力资源薪酬与福利现状 .....................................................................19
第三节基于 QMS的 LJ公司人力资源管理问题 ..............................................19
一、员工招聘与配置工作存在的问题 .........................................................20
二、人才培训与开发工作存在的问题 .........................................................21
三、人力资源薪酬与福利管理存在的问题 .................................................22
第四节基于 QMS的 LJ公司人力资源管理问题的原因分析 ..........................23
一、员工招聘与配置问题的原因分析 .........................................................23
二、人才培训与开发问题的原因分析 .........................................................24
三、人力资源薪酬与福利问题的原因分析 .................................................24
本章小结 .................................................................................................................25
第三章 基于 QMS的 LJ公司人力资源管理优化方案 ..............................................26
第一节基于 QMS的人力资源管理优化准备 ....................................................26
一、人力资源管理过程化分析描述 .............................................................26
二、确定优化方法和优化思路 .....................................................................31
三、明确企业和员工的核心需求 .................................................................33
第二节基于 QMS-DMAIC模式的人力资源管理优化措施..............................35
一、人力资源规划方面 .................................................................................35
二、员工招聘与配置方面 .............................................................................37
三、人才的培训与开发方面 .........................................................................39
四、人力资源薪酬与福利方面 .....................................................................40
第三节应用 QMS-DMAIC模式应该注意的问题..............................................41
一、慎重选择优化对象 .................................................................................41
二、注重相关数据的收集和管理 .................................................................41
三、确保数据真实和方法有效 .....................................................................42
四、加强管理层参与并确保逐步改进 .........................................................42
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