随着人类对电能需求的日益增加，供电可靠性的要求也越来越高，为保障 电网的稳定运行，提供高质量的电能供应，兰州供电公司面临着前所未有的机 遇与挑战。人才是企业发展的重要因素，人力资源在企业发展改革过程中起着 至关重要的地位，变电检修中心作为兰州电网运行维护的主要技术力量，对人 员的要求和管理更是重中之重，我们必须放眼未来，通过绩效管理来着力培养 和锻炼高技能人才，营造正向激励和竞争意识。 针对中心目前面临的以下两个问题：第一是技术性人才培养和储备的过程 艰难、流失严重；第二是基层班组员工、各班班长竞争意识薄弱、过分安于现 状。现有的绩效考核方案，虽然初步效果不错，但是随着内外部环境的转变， 考核效果逐渐削弱，方案需进一步优化。本文通过对基层班组员工绩效考核方 案中考核对象范围的调整、指标选取及权重设计、指标体系评价标准与考核方 法、考核评价与反馈等对现有绩效考核方案进行优化，并在使用中取得较好的 考核效果。 优化后的绩效考核方案较之前更具有针对性，更符合专业性强的基层班组 员工的工作性质、能力要求和岗位责任，本文还提出了“特殊指标”和“特殊 员工”的概念，增强员工对绩效考核的认可度，激发员工的工作积极性和岗位 竞争意识，实现员工绩效和部门绩效、公司绩效的三位一体，共同提升。同时， 也对兄弟企业和专业性较强的部门的基层班组员工绩效考核方案具有参考意 义。 关键词：变电检修中心；基层班组员工；绩效考核指标体系；工作完成量 MBA学位论文作者：高莲君兰州供电公司变电检修中心基层班组员工绩效考核方案的优化研究 II RESEARCHONTHEOPTIMIZATIONOFTHE PERFORMANCEAPPRAISALSCHEMEOFTHEBASIC STAFFOFLANZHOUPOWERSUPPLYCOMPANY SUBSTATIONMAINTENANCECENTER Abstract Withtheincreasingdemandforelectricenergy,thereliabilityofpowersupply isalsomoreandmorehigh,inordertoprotectelectricitythestableoperationofthe networkprovideshighqualitypowersupply.Lanzhoupowersupplycompanyis facedwithunprecedentedopportunitiesthechallenge.Talentisanimportantfactor inthedevelopmentofenterprises,andhumanresourcesplayacrucialroleinthe processofenterprisedevelopmentandreformimportantposition,asthemain technicalforceoflanzhoupowergridoperationandmaintenance,substation maintenancecenterisrequiredforpersonnelandmanagementismoreimportant,we mustlooktothefuture,throughperformancemanagementtofocusontrainingand trainingskillsabilitytocreatepositivemotivationandasenseofcompetition. Thecenterisfacingthefollowingtwoproblems:first,thetechnicalpersonnel trainingandreserveprocessisdifficultdifficult,seriousloss;Thesecondisthe grass-rootsclassstaff,classmonitorweaksenseofcompetition,toosatisfiedwith thestatusquo.Theexistingperformanceappraisalprogram,althoughtheinitial effectisgood,butwiththechangeofinternalandexternalenvironment,the appraisaleffectifitweakensgradually,theschemeneedstobefurtheroptimized. Thispaperthroughthegrass-rootsgroupstaffperformanceappraisalprograminthe assessmenttheadjustmentofobjectrange,indexselectionandweightdesign,index systemevaluationstandardandassessmentmethod,assessmentevaluationpriceand feedbackareusedtooptimizetheexistingperformanceappraisalschemeandobtain goodperformanceappraisalresults. Theoptimizedperformanceappraisalprogramismoretargetedandmoreinline withtheprofessionalgrass-rootsteammembersthispaperalsoputsforwardthe MBA学位论文作者：高莲君兰州供电公司变电检修中心基层班组员工绩效考核方案的优化研究 III "specialindicators"and"specialemployees"."Toenhanceemployees'recognitionof performanceappraisalandstimulatetheirworkenthusiasmandsenseofjob competition.Realizethetrinityofemployeeperformance,departmentperformance andcompanyperformance,andjointlyimprove.Atthesametime,alsotothe brothersprofessionalandprofessionaldepartmentsofthegrass-rootsteamstaff performanceappraisalprogramhasreferencesignificance. Keywords:substationmaintenancecenter;grass-rootsshiftstaff;performance indicatorsystem;accomplishamountsofwork MBA学位论文作者：高莲君兰州供电公司变电检修中心基层班组员工绩效考核方案的优化研究 IV 目录 中文摘要......................................................................................................I Abstract....................................................................................................II 第一章绪论................................................................................................1 1.1研究背景和研究意义.....................................................................................1 1.1.1研究背景..................................................................................................1 1.1.2研究意义..................................................................................................2 1.2研究内容和研究思路.....................................................................................3 1.2.1研究内容..................................................................................................3 1.2.2研究思路..................................................................................................4 1.3研究方法和研究工具.....................................................................................6 1.3.1研究方法..................................................................................................6 1.3.2研究工具..................................................................................................6 第二章绩效考核相关理论基础与研究现状...........................................8 2.1绩效考核的研究现状.....................................................................................8 2.1.1国内研究现状..........................................................................................8 2.1.2国外研究现状..........................................................................................8 2.2相关理论基础.................................................................................................9 2.2.1公平理论..................................................................................................9 2.2.2双因素理论............................................................................................10 2.2.3需求层次理论........................................................................................10 2.2.4关系绩效理论........................................................................................10 2.3绩效考核的主要方法...................................................................................11 2.3.1目标考核法............................................................................................11 2.3.2360度绩效考核法.................................................................................11 2.3.3关键绩效指标法....................................................................................11 第三章兰州供电公司变电检修中心基层班组员工绩效考核现状....12 MBA学位论文作者：高莲君兰州供电公司变电检修中心基层班组员工绩效考核方案的优化研究 V 3.1兰州供电公司概况.......................................................................................12 3.1.1经营状况................................................................................................12 3.1.2组织架构................................................................................................12 3.1.3人力资源基本情况................................................................................14 3.2变电检修中心基层班组人员构成和岗位特征...........................................15 3.2.1变电检修中心基层班组人员构成........................................................15 3.2.2变电检修中心基层班组员工岗位特性................................................18 3.3变电检修中心基层班组员工绩效考核工作现状.......................................21 3.3.1基层班组员工考核方案使用范围........................................................21 3.3.2绩效考核指标体系中指标和权重分配................................................22 3.3.3绩效考核的周期与方式........................................................................22 第四章变电检修中心基层班组员工绩效考核存在的问题及原因....24 4.1基层班组员工绩效考核现状的问卷调查...................................................24 4.1.1调查问卷的设计....................................................................................24 4.1.2调查问卷的发放与回收.........................................