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MBA硕士毕业论文_S公司订单业务流程再造研究PDF

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更新时间:2022/1/6(发布于广东)

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业务流程再造(Business Process Reengineering,BPR)是通过对企业战略、 增值运营流程以及支撑它们的系统、政策、组织和结构进行重组与优化, 达到工 作流程和生产力最优化目的的一种管理思想。对于国内中小型制造业企业,尤其 是很多通过家族企业模式发展起来的企业而言,随着其规模的扩大,竞争的加剧, 家庭和家族观念的转变,以及经理阶层的兴起,企业的持续发展只能通过不断地 对自身进行变革以顺应环境而实现。 本文以位于郑州高新区的汽车电子企业PS公司为例,以业务流程再造理论 为基础,详细阐述了PS公司实施订单业务流程再造的过程,为同类型企业进行 业务流程再造起到借鉴意义。本文首先说明了论文的选题背景及研究意义,对业 务流程再造的理论研究和发展情况做了详细的介绍,使大家对论文的背景有了 初步的认识;然后以PS公司的订单业务流程运营现状为基础,从企业自身角度 出发,结合企业未来发展规划,对订单业务流程中的关键问题进行梳理,指出业 务流程再造的必要性和迫切性;最后通过价值链、绩效重要性分析等方法,识别 出该业务流程需改造的关键节点。在解决问题方面,本文首先确立了订单业务流 程再造的核心目标为打破部门壁垒,增强公司管理体系改进能力,兼顾提升公司 订单交付质量和及时率;然后通过业务流程再造小组讨论,确认采用渐进式再造 法实施项目;接着依据订单业务流程中各节点的不同的特性进行分段拆解,选取 合适的再造工具,对分拆后的流程段落逐一进行分析和重新设计,完成订单业务 流程再造方案,绘制新业务流程图;文章最后阐述了PS公司为保障业务流程再 造顺利进行,采取的相关措施,并对全文进行了总结。 此次业务流程再造,将PS公司的订单交付及时率从85%提升至98%,订单 交付周期由91.1h缩短到了64.4h,显著提升了公司的管理及运营效率。该项目 的实施,还有效打破了部门间的壁垒,为公司管理系统改进提供了样本,也为类 似企业进行业务流程再造提供了借鉴。 关键词:业务流程再造;价值链;中小型企业;订单业务流程 II Abstract Business process reengineering (BPR) is a work process to improve the efficiency and productivity of a company by reorganizing and optimizing its strategy, value-added operation process, policies, organizations and structures. Due to the expansion of enterprise scale, the intensification of enterprise competition, the change of family and family concept, and the rise of manager class, many domestic small and medium-sized manufacturing enterprises, especially those enterprises developed through the family business model, can only adapt to the development of the environment by constantly changing themselves. This paper took PS company as an example, introduced the method and process of implementing order business process reengineering in detail, which could be used as a reference for other similar enterprises. This paper first introduced the background and significance of the thesis, described the theoretical research and development of BPR in detail, so that you can have a preliminary understanding of the background of the thesis; Next, based on the PS company’s operation status of order business process and future planning, this paper analyzed the key problems in the order business process, and pointed out the necessity and urgency of BPR in enterprise's own perspective; At last, this paper found out the key points needs to be transformed in the process, through the value chain, the importance of performance and other analysis methods. In the aspect of solving problems, this paper first established the core purpose of BPR is to break down the barriers between the departments and enhance the improving ability of management system in PS company, also improving the quality and timeliness of order delivery as the secondary purpose; Next, PS company decided to implement the project with progressive reengineering, through the BPR team’s discussions; Then PS company chose the proper methods for the four stages split by the different characteristics in order business process to analysis and redesign each stage, completed scheme of BPR and drew the new business process flowchart reengineered; In the end, this paper expounded the measures in PS company for ensuring the success of this BPR project, and summarized the whole paper. III This BPR project of PS company improves the order timeliness from 85% to 98%, and decreases the order delivery cycle from 91.1h to 64.4h, which improved the company’s efficiency. The implementation of the project also breaks down the barriers between the departments effectively, turns into the sample for the company management system improvement, and can be used as a reference for the BPR project of other similar enterprises.