随着互联网经济快速发展，信息化对我们生活的影响越来越强烈，而互联网是信息 产业的核心和灵魂。软件研发企业依赖先进的技术、卓越的研发能力而发展。软件企业 的绝大部分员工知识层次高、自主性强、重视个人价值体现。因此，如何通过对软件研 发人员的绩效考核，既能使得研发人员能够充分发挥主观能动和创造力，又能实现员工 的自我价值，既能够提升员工个人的绩效，也能够有效地促进组织的绩效，提高整个团 队的战斗力，这是整个软件行业急需解决的问题。 本文以AB研发中心为例，以目标分析法(MBO)、关键指标分析法(KPI)为主要方法， 对AB研发中心现有绩效管理体系的深入研究分析，分析出AB研发中心绩效考核方面 存在的不足：1）绩效考核管理人员不够重视；2）考核指标权重不规范；3）绩效考核 过程缺乏理解；4）人力资源与绩效考核脱节；5）绩效考核过程缺乏有效沟通；6）绩 效考核结果缺乏反馈。针对上述不足，并进行详细的整理与优化，找出了绩效考核的原 因并构建适合AB研发中心研发人员绩效考核原则和方法：1）管理人员高度重视；2） 绩效考核指标权重规范化；3）加强绩效考核的培训；4）整合人力资源与绩效考核参 与；5）加强研发人员的沟通；6）增加绩效考核结果反馈，通过关键指标实现各个部门、 各个岗位人员的绩效考核，实现PDCA闭环改进，并在AB研发中心得以应用。最后 AB研发中心制定了绩效考核体系的保障措施，使之在实施过程中行之有效。 。 关键词：软件研发；研发中心；绩效考核体系 研究类型：专题研究 ABSTRACT WiththerapiddevelopmentoftheInterneteconomy,physicalcommunicationhasmore impactonourlives.TheInternetisthecoreandsouloftheinformationindustry.Software R&DEnterpriserelyonadvancedtechnologyandexcellentreasearchofdevelopment.Most employeesofSoftwareEnterprisehavehighknowledgelevel,strongautomomyandattach greatimportancetopetsonalvalue.Therefore,howtothroughperformanceevaluation,reach thetarget:enabletheR&Dpersonaltogivefullplaytothesubjectiveinitativeandcreativity, alsorealizetheself-valueofemployees,whichcannotimprovetheperformanceof employees,butalsoeffectivelypromotetheperformanceoftheorganizationandimprovethe combateffectivenessofthewholeteam,whichisanurgentproblemtobesolvedinthewhole softwareindustry. ThepapertakesABR&DCenterasanexample,utilizetheobjectiveanalysis,keyindex analysisequalphasepointtheorytodeplystudyandanalyzetheexistingperformance managementsystemoftheABR&DCenter,andfindouttheproblemsexistinginthe perhormanceofthecenter.1.performanceevaluationmanagerpayinsufficientattention；2. theassessmentindicatorsisnotstandardized；3.theprocessofperformanceevaluationisnot understood；4.humanresourceandperformanceevaluationareoutoftouch；5.lackofeffective communicationintheperformanceevaluationprocess；6.lackiffeedbackonperformance evaluationresults. Optimizedreasonablyfortheaboveprobkems,andbringuptheperformance evaluation,whichissuitablefortheresearchpersonalofABR&DCenter.1.themanagers payhighattentiontoit；2.standardizedtheperformanceevaluation,indicators；3.improving performance.evaluationtraining；4.integratehumanresourcesandperformanceevaluation； 5.strengthencommunicationbetweenR&Dpersonnels；6.increasefeedbackofperformance evaluationresultstoachievePDCAclosed-loopimprovement. Subject:ResearchonPerformanceManagementofABR&DCenter Specialty:MasterofBusinessAdministration Name:ZhuYinKai（Signature） Instructor:GuoLi（Signature） Finally,theperformanceevaluationsystemofR&DpersonnelinABR&DCenterwas constructedandmakethesafeguardmeasures,inordertoprovidetheoryandguilanceforthe performanceevaluationofR&DpersonnelinABR&DCenter. Keywords:SoftwareResearch；ResearchandDevelopmentCenter；Performance EvaluationSystem Thesis:MonographicResearch 目录 I 目录 1绪论................................................................................................................................................................1 1.1选题背景及研究意义........................................................................................................................1 1.1.1选题背景................................................................................................................................1 1.1.2研究意义................................................................................................................................1 1.2国内外研究现状................................................................................................................................2 1.2.1国外研究现状........................................................................................................................2 1.2.2国内研究现状........................................................................................................................4 1.3研究内容、方法和思路....................................................................................................................5 1.3.1研究内容................................................................................................................................5 1.3.2研究方法................................................................................................................................6 1.3.3研究思路................................................................................................................................7 2绩效考核相关理论基础和方法...................................................................................................................9 2.1绩效考核理论起源、概念与原则....................................................................................................9 2.1.1绩效考核的起源...................................................................................................................9 2.1.2绩效与绩效考核概念...........................................................................................................9 2.1.3绩效考核理论.....................................................................................................................10 2.1.4绩效考核目的.....................................................................................................................10 2.1.5绩效考核实施原则...............................................................................................................11 2.2几种常见绩效考核方法..................................................................................................................12 3AB研发中心绩效考核现状及存在的问题................................................................................................13 3.1AB研发中心的基本情况介绍........................................................................................................13 3.1.1AB研发中心概况................................................................................................................13 3.1.2AB研发中心发展战略........................................................................................................14 3.1.3AB研发中心营收情况........................................................................................................14 3.1.4AB研发中心组织架构........................................................................................................15 3.1.5AB研发中心绩效考核现状................................................................................................16 3.2AB研发中心绩效考核存在问题....................................................................................................17 3.3AB研发中心绩效考核存在问题的原因分析................................................................................20 4AB研发中心绩效考核体系优化与应用....................................................................................................23 4.1AB研发中心绩效考核设计原则及思路........................................................................................23 4.2AB研发中心绩效考核指标设计....................................................................................................26 目录 II 4.2.1AB研发中心绩效考核指标来源........................................................................................26 4.2.2AB研发中心考核指标构建步骤........................................................................................29 4.2.3AB研发中心绩效考核核心指标.................................