I 摘要 随着互联网时代的来临，传统行业+互联网的趋势越来越明显，传统行业中的 通信服务行业也在积极寻求转型。以通信网络设计为主业的SJ公司，近年来通过 分析国家宏观政策和行业发展趋势后明确了公司转型的具体方向：关注政府客户、 集团客户的智慧化建设需求业务，以及在通信建设行业的EPC总包业务。随着新 业务的开展，SJ公司发现一个重要的挑战，即当前企业的组织能力不能完全匹配 业务发展需求，所以公司人力资源管理重点工作除了依靠外部招聘外，更需要强 化内部增能。 本文以SJ公司中层管理为研究对象，从SJ公司人力资源现状分析出发，依据 胜任力模型理论、人才梯队建设理论和人才盘点等理论，通过对SJ公司中层管理 人力资源现状、中层管理人才梯队建设问题及原因等方面分析，提出了基于胜任 力模型的中层管理人才梯队建设和发展的构思。 同时，本文继续对SJ公司中层管理梯队人才建设项目进行了深入研究。首先， 通过岗位分析法、访谈法、问卷调查法、文献分析法等方法，建立符合公司发展 要求的中层管理胜任力模型；其次，基于此胜任力模型，对中层管理后备人才候 选人进行人才盘点，将其放入九宫格人才地图，建立梯队人才资源库；最后，基 于盘点的结果，从培训项目需求分析出发，利用访谈和胜任力测评方法精确定位 培训目的与目标；针对培训目标设计出适合中层后备人才的课程体系和培训模式； 引入培训项目管理制度和相关保障机制，保障培训项目计划有效实施；以结果为 导向设计培训项目效果评估方案等，从人才发展与培养的各个方面进行思考，重 新制定出中层管理后备人才培训项目方案，以期对后备人才加速培养，持续不断 地充实人才库，建立稳定的中层管理梯队人才，长效供给企业人力资源，助力企 业转型成功。 关键词：人才梯队，人才盘点，人才培养 ABSTRACT II ABSTRACT With the advent of the Internet era, the trend of traditional industries that add to Internet is becoming more and more obviously, and the communication service industry is also actively seeking transformation. SJ Company, whose main business is communication network design, have clarified the specific direction of the company's transformation after analyzing national macro policies and industry development trends in recent years. That is, focusing on the smart construction demand of companies and governments, and the EPC general contract business in the communication construction industry. But with the development of new business, SJ Company found a very important challenge factor, which is the current organizational capabilities of the company cannot fully match the needs of business development. Therefore, the HR Department’s key work is training the high-potential employees. This article takes the middle managers of the SJ Company as the research object, starting from the analysis of the current human resources of the SJ Company, This article is based on the competency model theory, the talent echelon construction theory, and the talent inventory theory. Based on the analysis of the problems of the talent construction of the middle managers of SJ Company, the concept of talent echelon construction that based on the competency model was put forward. At the same time, this article continues to carry out in-depth research on the managers’ echelon talent construction project of SJ Company. Firstly, through the job analysis method, interview method, questionnaire survey method, literature analysis method and other methods, establish a competency model of middle managers that meets the company's development requirements. Secondly, based on this competency model, implement talent inventory to middle managers and candidates. And establish echelon talent resource pool. Thirdly, based on the results of the inventory, designed a training plan for middle managers’ candidates, whose purpose is to speed up the training of middle managers’ candidates. Keywords: Talent echelon, Talent inventory, Talent development 目 录 III 目 录 第一章 绪论 .................................................................................................................... 1 1.1 研究背景与目的 ................................................................................................. 1 1.1.1 研究背景 .................................................................................................. 1 1.1.2 研究目的与意义 ...................................................................................... 2 1.2 研究的内容及方法 ............................................................................................. 4 1.2.1 研究的内容 .............................................................................................. 4 1.2.2 研究的方法 .............................................................................................. 4 1.3 论文对人才梯队建设研究的实践价值 ............................................................. 6 第二章 基于胜任力的人才梯队建设理论综述 ............................................................ 7 2.1 国内外理论研究动态 ......................................................................................... 7 2.1.1 国内外研究现状 ...................................................................................... 7 2.1.2 研究简析评述 ......................................................................................... 11 2.2 人才梯队建设的概念 ........................................................................................ 11 2.2.1 人才梯队的内涵 ..................................................................................... 11 2.2.2 人才梯队建设的概念 ............................................................................ 12 2.2.3 人才梯队建设的必要性 ........................................................................ 12 2.3 胜任力模型理论 ............................................................................................... 13 2.3.1 胜任力的定义 ........................................................................................ 13 2.3.2 胜任力模型的内涵 ................................................................................ 13 2.3.3 胜任力的常用模型 ................................................................................ 13 2.4 人才盘点理论 ................................................................................................... 15 2.4.1 人才盘点的内涵 .................................................................................... 15 2.4.2 人才盘点中的测评技术 ........................................................................ 16 2.4.3 人才盘点的常用应用 ............................................................................ 17 2.5 本章小结 ........................................................................................................... 17 第三章 SJ公司人才梯队建设现状分析 ..................................................................... 18 3.1 SJ公司简介 ....................................................................................................... 18 3.1.1 SJ公司企业发展状况 ............................................................................ 18 3.1.2 SJ公司人力资源现状介绍 .................................................................... 18 3.2 SJ公司中层管理人才梯队建设现状分析 ....................................................... 20 目 录 IV 3.2.1 SJ公司中层管理人才梯队建设现状 .................................................... 20 3.2.2 SJ公司中层管理人才梯队建设存在的问题分析 ................................ 21 3.3 本章小结 ........................................................................................................... 22 第四章 SJ公司中层管理胜任力模型构建及人才盘点 ............................................. 23 4.1 SJ公司中层管理胜任力模型构建 ................................................................... 23 4.1.1 SJ公司中层管理胜任力模型构建原则 ................................................ 23 4.1.2 SJ公司中层管理胜任力模型构建方法及流程 .................................... 23 4.1.3 SJ公司中层管理胜任力模型成果 ........................................................ 28 4.2 SJ公司中层管理及后备人才盘点 ................................................................... 30 4.2.1 人才盘点准备工作 ................................................................................ 30 4.2.2 基于胜任力模型的人才盘点 .