- I- 摘要 本文是以秦港铁路运输分公司为研究对象的，研究的主要目的是分析秦港铁路 运输分公司员工职业倦怠总体水平，以及其在情绪耗竭、去人性化和低成就感三个 维度上的职业倦怠水平。找出秦港铁路运输分公司员工职业倦怠的具体影响因素， 并制定出相应的职业倦怠干预措施，为秦港铁路运输分公司降低或消除员工职业倦 怠提供依据。 首先，本文从理论上对职业倦怠进行了研究，从概念上对职业倦怠进行了解释， 分析了国内外对职业倦怠的四个方面的影响因素。阐述了职业倦怠三维度理论模型， 以及与职业倦怠相关的管理学理论基础。介绍了职业倦怠目前普遍使用的测量工具， 以及本文使用的具体的职业倦怠量表。 其次，对秦港铁路运输分公司员工职业倦怠现状进行了分析，运用调查问卷的 方式，对秦港铁路运输分公司职业倦怠现状和影响因素进行了调查。对调查的数据 进行了描述性分析，并结合职工访谈，总结了秦港铁路运输分公司员工职业倦怠总 体程度及在三维度上的倦怠程度。 再次，研究了秦港铁路运输分公司员工职业倦怠的影响因素。通过调查问卷的 方式收集数据，运用spss分析软件进行数据分析，主要包括影响因素与职业倦怠之 间的相关性分析、回归分析和单因素方差分析，通过数据分析找出秦港铁路运输分 公司具体的职业倦怠影响因素。 最后，针对研究所得的具体影响因素，运用管理学理论知识，从个体层面、工 作层面、组织层面提出适用于秦港铁路运输分公司的职业倦怠干预措施。 关键词：职业倦怠；现状；影响因素；干预措施 燕山大学工商管理硕士学位论文 - II - Abstract This paper takes the Railway Transportation Branch of Qinhuangdao Port Co.,Ltd as the research object. The main purpose of the research is to analyze the overall level of occupational burnout of employees in the Railway Transportation Branch and the burnout level in its three dimensions which includes emotional exhaustion, dehumanization and low achievement. Find out the specific influencing factors of job burnout of employees in the Railway Transportation Branch, and formulate corresponding intervention measures to provide a basis for the Railway Transportation Branch to reduce or eliminate employee burnout. Firstly, this thesis studies the burnout in theory, explains the burnout from the concept, and analyzes the influencing factors of the four aspects of burnout at home and abroad. The three-dimensional theoretical model of burnout and the theoretical basis of management related to burnout are expounded. The measurement tools commonly used in burnout are introduced, as well as the specific burnout scale used in this article. Secondly, this paper analyzes the current situation of employees' job burnout in the Railway Transportation Branch.The status quo and influencing factors of occupational burnout of the Railway Transportation Branch were investigated by means of questionnaires. This paper makes a descriptive analysis of the survey data, combined with employee interviews, summed up the overall degree of job burnout and the degree of burnout in three-dimensionality of the employees of the Railway Transportation Branch. Thirdly, the factors influencing the job burnout of employees in the Railway Transportation Branch were studied. Data were collected through questionnaires, and spss analysis software was used for data analysis, including correlation analysis, regression analysis and one-way analysis of variance between influencing factors and burnout. Through data analysis, the influencing factors of specific burnout of the Railway Transportation Branch were found out. Finally, based on the specific influencing factors of the research, using the theoretical knowledge of management, the occupational burnout intervention measures applicable to Abstract - III- the Qingang Railway Transportation Branch are proposed from the individual level, the work level and the organizational level. Key words: Burnout；current situation；influencing factors；intervention 燕山大学工商管理硕士学位论文 - IV - 目 录 摘要 .................................................................................................................................... I Abstract ............................................................................................................................ II 第1章 绪 论 ..................................................................................................................... 1 1.1研究背景及研究意义 .............................................................................................. 1 1.1.1 研究背景 ........................................................................................................... 1 1.1.2 研究意义 ........................................................................................................... 2 1.2国内外研究现状 ...................................................................................................... 3 1.2.1 国外研究现状 ................................................................................................... 3 1.2.2 国内研究现状 ................................................................................................... 4 1.2.3 国内外研究现状评述 ....................................................................................... 5 1.3研究内容和研究方法 .............................................................................................. 5 1.3.1 研究内容 ........................................................................................................... 5 1.3.2 研究方法 ........................................................................................................... 7 第2章 相关理论基础 ....................................................................................................... 8 2.1职业倦怠定义 .......................................................................................................... 8 2.2职业倦怠影响因素 .................................................................................................. 9 2.2.1 个体因素 ........................................................................................................... 9 2.2.2 工作因素 ........................................................................................................... 9 2.2.3 组织因素 ......................................................................................................... 10 2.2.4 社会因素 ......................................................................................................... 10 2.3职业倦怠相关理论 ................................................................................................ 10 2.3.1 三维度理论模型 ............................................................................................. 10 2.3.2 Moore的工作倦怠结果归因模型 ............................................................... 11 2.3.3 领导-成员交换理论 ....................................................................................... 11 2.3.4 组织承诺理论 ................................................................................................. 12 2.3.5 公平理论 ......................................................................................................... 12 2.4职业倦怠测量工具 ................................................................................................ 13 2.4.1 Maslach倦怠问卷(MBI) ................................................................................ 13 2.4.2职业倦怠调查量表通用版（MBI-GS） ....................................................... 13 2.4.3职业倦怠调查量表通用中文版（MBI- GS中文版） ................................ 14 2.5本章小结 ................................................................................................................ 14 第3章 秦港铁路运输分公司员工职业倦怠现状分析 ................................................. 15 目 录 - V- 3.1 秦港铁路运输分公司简介 ................................................................................... 15 3.2秦港铁路运输分公司员工总体构成情况 ............................................................ 15 3.3秦港铁路运输分公司员工职业倦怠调查 ............................................................ 16 3.3.1 调查问卷设计 ..............................................................................................