人才是展现企业创新活力和持久力的重要因素，是影响企业短期绩效水平和长期稳 健发展的关键力量，尤其随着知识型社会的快速发展，人才的独特价值愈加凸显，HG 化工销售公司要想在激烈的市场竞争中取得先发优势，必须要着力打造一直高素质专业 性人才团队。 HG化工销售公司作为一家发展多年的化工销售公司，在岗员工多为集团调派过来 的老员工，在大连地区仅有一个营业点。针对于现在的情况，公司存在着最重要的问题 就是培养员工的工作能力，不断地提升员工素质，这样才能满足公司的持续健康发展。 基于此，本文以HG化工销售公司为样本，结合员工培训理论和培训管理等相关理论， 运用文献研究法、问卷调查法等方法对HG化工销售公司培训方案进行设计研究。本文 通过分层级对培训现状进行分析得出HG化工销售公司目前培训的主要问题，并剖析问 题的成因。并根据所存在的问题提出了包括明确培训需求、完善培训方案、健全培训方 案的实施工作和完善员工培训结果评估机制在内的四个改进对策。最后文章从组织和人 员、制度、财务及文化等方面入手阐述了HG化工销售公司员工培训方案的保障措施。 本文通过一系列的调查研究，最终找到HG化工销售公司培训管理方面的问题所在， 提出培训管理的改进对策和保障措施，更好地提升其培训管理水平，也为处于相同发展 阶段的其他化工销售企业进行培训体系构建提供借鉴。 关键词：化工销售企业；培训管理；培训方案；培训结果评估 - II - Research on Staff Training Management of HG Chemical Sales Company Abstract Talent is an important factor to show the innovation vitality and sustainability of an enterprise, and a key force to affect the short-term performance level and long-term stable development of an enterprise. Especially with the rapid development of a knowledge-based society, the unique value of talent becomes more and more prominent. If Hg chemical sales company wants to gain a first mover advantage in the fierce market competition, it must strive to build a team of high-quality professional talents. Hg chemical sales company, as a chemical sales company with many years of development, most of the on-the-job employees are the old employees dispatched by the group, and there is only one business site in Dalian. In view of the current situation, the most important problem of the company is to cultivate the working ability of employees and constantly improve the quality of employees to meet the sustainable and healthy development of the company. Based on this, this paper takes Hg chemical sales company as a sample, combined with staff training theory and training management theory, using literature research, questionnaire survey and other methods to design and study the training program of Hg chemical sales company. In this paper, through the analysis of the current situation of training at different levels, the main problems of Hg chemical sales company's current training are obtained, and the causes of the problems are analyzed. According to the existing problems, the paper puts forward four improvement countermeasures, including clarifying the training needs, improving the training program, improving the implementation of the training program and improving the evaluation mechanism of employee training results. At last, the paper expounds the guarantee measures of Hg chemical sales company's staff training program from the aspects of organization and personnel, system, finance and culture. Through a series of investigation and research, this paper finally finds out the problems in training management of Hg chemical sales company, puts forward the improvement countermeasures and guarantee measures of training management, so as to better improve its training management level, and also provides reference for other chemical sales enterprises in the same development stage to build training system. Key words: Chemical Sales Enterprise; Training Management; Training Program; Evaluation of Training Results - III - 目 录 摘要 ............................................................................................................................. I Abstract ............................................................................................................................. II 1 绪论 .............................................................................................................................. 1 1.1 研究背景和意义 ............................................................................................... 1 1.1.1 研究背景 ................................................................................................ 1 1.1.2 研究意义 ................................................................................................ 1 1.2 国内研究现状 ................................................................................................... 2 1.2.1 国外研究现状 ........................................................................................ 2 1.2.2 国内研究现状 ........................................................................................ 3 1.3 研究内容与方法 ............................................................................................... 4 1.3.1 研究内容 ................................................................................................ 4 1.3.2 研究方法 ................................................................................................ 5 2 培训管理相关理论 ...................................................................................................... 6 2.1 培训管理相关概念界定 ................................................................................... 6 2.1.1 培训的概念 ............................................................................................ 6 2.1.2 培训管理的概念 .................................................................................... 6 2.2 员工培训管理的过程及其内容 ....................................................................... 6 2.2.1 培训需求确定 ........................................................................................ 7 2.2.2 培训计划拟定 ...................................................................................... 10 2.2.3 培训活动实施 ...................................................................................... 10 2.2.4 培训总结评估 ...................................................................................... 11 3 HG化工销售公司员工培训管理现状分析 ............................................................. 13 3.1 HG化工销售公司概况 .................................................................................. 13 3.1.1 组织结构 .............................................................................................. 13 3.1.2 人力资源构成 ...................................................................................... 14 3.2 HG化工销售公司培训管理现状 .................................................................. 14 3.2.1 培训管理部门 ...................................................................................... 14 3.2.2 培训对象 .............................................................................................. 14 3.2.3 培训内容 .............................................................................................. 15 3.2.4 培训方式 .............................................................................................. 15 3.2.5 培训评估 .............................................................................................. 16 - IV - 3.3 HG化工销售公司培训管理现状调查分析 .................................................. 16 3.3.1 调查问卷的设计与实施 ...................................................................... 16 3.3.2 调查对象特征 ...................................................................................... 16 3.3.3 调查结果统计分析 .............................................................................. 18 3.4 HG化工销售公司培训管理存在的问题 ...................................................... 19 3.4.1 培训需求针对性较差 .......................................................................... 19 3.4.2 缺乏完整的培训方案 .......................................................................... 20 3.4.3 培训方式比较单一 ..............