第 1 章 绪论·························································································1 1.1 研究背景······················································································ 1 1.2 研究意义和目的·············································································2 1.2.1 研究意义················································································· 2 1.2.2 研究目的················································································· 3 1.3 国内外文献综述·············································································3 1.3.1 国外研究现状···········································································3 1.3.2 国内研究现状···········································································5 1.4 研究内容与方法············································································11 1.4.1 研究内容················································································11 1.4.2 研究方法················································································12 第 2 章 员工满意度相关概念和理论基础···················································13 2.1 相关概念···················································································· 13 2.1.1 员工满意度············································································13 2.1.2 物业管理企业·········································································13 2.1.3 物业管理企业员工满意度··························································16 2.2 理论基础···················································································· 16 第 3 章 JF 物业管理公司员工满意度现状·················································· 19 3.1 JF 物业管理公司基本信息·······························································19 3.2 JF 物业管理公司员工现状·······························································20 3.3 JF 物业管理公司员工满意度现状······················································21 第 4 章 JF 物业管理公司员工满意度问卷调查分析······································22 4.1 问卷设计···················································································· 22 4.2 调查步骤及样本基本情况·······························································23 4.3 调查分析···················································································· 24 4.3.1 员工满意度统计分析································································24 4.3.2 不同类别员工满意度的情况分析·················································25 第 5 章 JF 物业管理公司员工满意度存在的问题及原因分析···························28 5.1 分析不同岗位员工满意度存在的问题及原因·······································28 5.1.1 从基层员工分析······································································28 5.1.2 从中层员工分析······································································292 5.1.3 从管理人员分析······································································30 5.2 分析不同性别员工满意度存在的问题及原因·······································30 5.3 分析不同年龄员工满意度存在的问题及原因·······································31 5.4 分析公司整体员工满意度存在的问题及原因·······································31 第 6 章 JF 物业管理公司的员工满意度提升策略········································· 32 6.1 不同岗位员工满意度提升策略·························································32 6.1.1 基层员工满意度提升策略··························································32 6.1.2 中层员工满意度提升策略··························································34 6.1.3 管理人员满意度提升策略··························································37 6.2 不同性别、不同年龄员工满意度提升策略··········································38 6.3 公司整体员工满意度提升策略·························································38 第 7 章 研究结论与展望········································································41 7.1 研究结论·····················································································41 7.2 未来展望·····················································································41。。。。。。以下内容略