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MBA毕业论文_发电企业员工援助计划(EAP)需求分析及方案设计PDF

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电力生产作为社会发展的能源保障在国民经济中占据重要地位,国有发电 企业是电能生产的主力军。随着经济发展进入新常态,外部竞争环境的日趋激 烈,传统的粗放式经营和管理已无法满足经济新常态下企业高质量发展的现实 需求,行业特点和电能特性决定了发电企业员工所从事的是压力大、风险高、 任务重、突发性等特点的工作,再加上发电企业偏僻的地理位置和封闭的生产 特点,员工正承受着来自工作和家庭的双重压力。 对于企业而言,持续增加的压力将严重影响到员工的身心健康和工作绩效, 压力的过度承受极易引发各种心理问题和行为障碍,不仅降低了个人的工作生 活质量,还会严重影响组织效能,最终成为组织目标实现的障碍,如何有效解 决企业员工的压力和心理问题已经刻不容缓,势在必行。新形势下,员工对于 企业的期望已不再仅停留在物质层面,企业若不能根据员工的需求变化对员工 政策做出适当的调整,那么必将带来员工对企业的满意度低、归属感差、工作 积极性不高、组织凝聚力差等一系列问题。 对A发电企业来说,如何另辟蹊径,充分发挥国有企业的体制优势,改善 员工对企业和组织目标的认同感,提高员工的幸福指数,增加员工对企业的归 属感,是提高员工工作积极性和团队凝聚力,完成企业发展转型实现高质量发 展的关键所在。国外的实践证明EAP为此提供了有效的解决途径。EAP即员工 援助计划,也叫员工帮助计划,旨在帮助解决员工(含直系亲属)的心理和行 为问题,以达到提高员工在组织中的工作绩效,改善组织管理的目的。 一种普遍的观点是:EAP是一项由企业向员工免费提供的、系统的福利项 目。企业通过向员工提供培训、咨询,帮助员工解决其面临的各种心理问题、 行为问题,从而改善员工工作绩效,提升组织效益和管理效能。这种观点强调 了对于员工问题的解决,却轻视了问题背后管理层面的原因分析,EAP不仅要 帮助员工正确处理压力、情绪等问题,而且也应该帮助企业找出并分析问题背 后的问题,通过改善管理,来避免管理层面的问题向员工问题的转嫁。 论文以A发电企业为研究对象,通过对A发电企业所处的行业背景、公司 II 现状、员工当前的工作压力、身心健康状况,以及企业员工对EAP的需求情况 的调查研究,整理和分析调研数据,提炼相关信息,梳理目前企业及员工所面 临的实际问题,从整体规划、主要内容、执行模式和保障措施四方面针对性的 设计A发电企业EAP方案,在EAP方案设计的时候,坚持从两方面入手:一 方面是从员工自身出发,通过A公司EAP方案设计,以期达到引导员工正确看 待生活工作中的各种压力、心理、情绪等困扰,提高或掌握应对能力的目的; 另一方面是从组织和管理的层面出发,针对A公司目前所存在的问题,提出相 应建议,以期实现改善管理的目的。 论文致力于通过调查研究,为A发电企业设计一套适合的EAP方案,重点 解决员工的压力、情绪等问题,也帮助企业培养自己的EAP服务团队,同时也 从人才队伍建设、组织保障、企业管理等方面,对A发电企业EAP的长效机制 建设提出了相关建议。 关键词:员工援助计划;EAP;方案设计 III Abstract Electricity production occupies an important position in the national economy as an energy guarantee for social development, and state-owned power generation enterprises are the main force in electric energy production. As the economic development enters the new normal and the external competitive environment is becoming increasingly fierce, the traditional extensive operation and management can no longer meet the actual needs of high-quality development of enterprises under the new economic normal. It is a job with high pressure, high risk, heavy tasks, and sudden characteristics. Coupled with the remote location and closed production characteristics of power generation companies, employees are under double pressure from work and family. For enterprises, the increasing pressure will seriously affect the physical and mental health and work performance of employees. Excessive stress can easily lead to various psychological problems and behavioral disorders, which not only reduces the quality of personal work and life, but also seriously affects the organization. Effectiveness eventually becomes an obstacle to the realization of organizational goals. How to effectively solve the pressure and psychological problems of enterprise employees is no longer urgent, and is imperative. Under the new situation, employees ’expectations of the enterprise are no longer just at the material level. If the enterprise cannot make appropriate adjustments to the employee ’s policies according to the changes in the needs of employees, it will inevitably bring employees’ low satisfaction with the company and a sense of belonging A series of problems such as poor work enthusiasm and poor organizational cohesion. For the A power generation company, how to find another way, give full play to the institutional advantages of the state-owned enterprise, improve employees 'sense of identity with the enterprise and organizational goals, improve employee happiness index, and increase employees' sense of belonging to the enterprise are to increase employee motivation and teamwork Cohesion, the key to accomplishing the IV transformation of enterprise development and achieving high-quality development. Foreign practice has proved that EAP provides an effective solution for this. EAP is the Employee Assistance Program, also called Employee Help Program, which is designed to help solve the psychological and behavioral problems of employees (including immediate family members), so as to improve the performance of employees in the organization and improve organizational management. A common view is that EAP is a systemic welfare project provided by companies free of charge to employees. Enterprises provide employees with training and consultation to help them solve various psychological and behavioral problems they face, so as to improve their work performance, improve organizational efficiency and management effectiveness. This view emphasizes the solution of employee problems, but underestimates the analysis of the reasons behind the management level of the problem. EAP should not only help employees deal with stress and emotions, but also help companies find and analyze the problems behind the problem. Improve management to avoid the transfer of management-level problems to employee problems. The paper takes A power generation company as the research object, and organizes and analyzes the research data by investigating and researching the industry background, company status, employee's current work pressure, physical and mental health status of the A power generation company, and the employees' demand for EAP , Refining relevant information, sorting out the actual problems faced by enterprises and employees at present, and designing the EAP scheme of A power generation enterprises in terms of overall planning, main content, execution mode and safeguard measures. When designing EAP schemes, insist on the two Starting with the aspect: on the one hand, starting from the employees themselves, through the design of company A ’s EAP program, in order to achieve the purpose of guiding employees to correctly view various pressures, psychological and emotional disturbances in life and work, and improve or master coping ability; on the other hand From the perspective of organization and management, according to the current problems of Company A, it puts forward corresponding suggestions in order to V achieve the purpose of improving management. The thesis is dedicated to designing a suitable EAP program for A power generation enterprises through investigation and research, focusing on solving the problems of employees' pressure and emotions, and also helping enterprises to cultivate their own EAP service team. At the same time, it also focuses on talent team construction, organizational security, and enterprise. In terms of management and other aspects, it has put forward relevant suggestions for the construction of a long-term mechanism for EAP of A power generation company. Key Words: Employee Assistance Program; EAP; scheme design VI 目 录 第一章 绪论 ............................. 1 第一节 研究背景 1 第二节 研究目的及意义 .................... 2 一 研究目的 .................... 2 二 研究意义 .................... 2 第三节 研究思路和研究方法 ............ 3 一 研究思路 .................... 3 二 研究方法 .................... 6 第四节 研究对象与结构安排 ............ 6 一 研究对象 .................... 6 二 结构安排 .................... 6 第