I 摘要 对一个企业而言，一套科学的、易于操作的绩效考核体系至关重要。可以使员 工明确自己职责和任务，畅通员工与管理者的沟通渠道，可以激 励、约束员工行为， 使他们工作更加投入，可以增强团队凝聚力，帮助企业实现效益的持续发展。科学 的绩效考核体系可以促进形成一个以绩效为导向的企业文化，给员工提供 表达自己 工作愿望和期望的机会。 本文以W供电公司绩效考核体系为研究对象，运用问卷调查和访谈的方法收集 W供电公司员工对现行绩效考核体系感知的相关数据，通过数据整 理分析W供电公 司目前绩效考核体系存在的问题。针对存在问题，运用关键绩效指标法（KPI）结合 目标管理法对W供电公司本部各部门的绩效指标体系进行完善，通过采用定量考 核 与定性考核相结合完善基层供电所员工的考核方式，通过对部门采用360度绩效评 价来优化部门绩效等级评价工作。为了保证优化方案的有效实施，从建立组织保障 机制、建 立绩效闭环管理、提升培训宣传力度和加强考核结果应用四个方面提出了 针对性的保障措施。本文研究内容对于促进W供电公司完善绩效考核体系、为实现 公司战略目标和年度重 点工作任务全面落实提供有价值的借鉴和指导，对于其他县 级供电企业提升绩效水平也有一定的借鉴意义。 关键词绩效；绩效考核；关键绩效指标；目标管理；360度绩效考核 河北科技大学硕士学位论文 II Abstract Foracompany,ascientificandeasy-to-operateperformanceappraisalsystemisgreat important.Itcanmakeemployeesclearoftheirresponsibilitiesandworktasks,itcan openupthewaysofcommunicationbetweenemployeesandleaders,italsocanmotivate andrestrictemployee’sbehavior.Itcanmakethemworkwithmoreenthusiasmand strengthenteamcohesion.Finally,itcanhelpthecompanyachievingsustainable developmentoftheirbenefits.Ascientificperformanceappraisalsystemcanhelpa companyformthecultureofperformance-oriented,provideopportunitiesforemployees toexpresstheirjobwishesandexpectations. ThisresearchtakestheperformanceappraisalsystemofWPowerSupplyCompanyas theobject.Firstly,usingquestionnairesandinterviewsmethodtocollectinginformationof WPowerSupplyCompanyemployeestotheperformanceappraisalsystem.Secondly, analyzecurrentproblemsintheperformanceappraisalsystemofWPowerSupply Companythroughcollectingandorganizingdata.Fortheproblems,Improveperformance appraisalsystemofthevariousdepartmentsintheWPowerSupplyCompanythrough usingthemethodofKeyPerformanceIndicatorsandTargetManagement.Improvethe assessmentmethodofthestaffinthebasicpowersupplystationthroughcombine QuantitativeassessmentmethodwithQualitativeassessmentmethod.Establishascientific departmentperformancelevelevaluationplanthroughthe360-degreeperformance assessmentmethod.Intheend,inordertoensuretheeffectiveimplementationofthe optimizationplan,wesetupfourtargetedsafeguardmeasures.Improvingthe improvingoftrainingandpublicity.Establishthemechanismofperformanceclosed-loop managementandstrengthentheapplicationofassessmentresults.Thecontentofthis researchisvaluableforimprovingtheperformanceevaluationsystemofWPowerSupply Companies,Itprovidevaluablelessonsandguidancetoachievestrategicgoalsand completetheannualkeyworktasksinthecompany.Also,itcanprovidereferencefor othercountypowercompaniesforimprovingperformance. KeywordsPerformance；Performanceappraisal；KeyPerformanceIndicator； Managementbyobjectives；360- degreeperformanceappraisal 目录 III 目录 摘 要....................................................................................................................................I Abstract.................................................................................................................................II 第1章绪 论...................................................................................................................1 1.1研究背 景..................................................................................................................1 1.2研究目的及意 义......................................................................................................1 1.3国内外研究现 状......................................................................................................2 1.3.1国外研究现 状...................................................................................................2 1.3.2国内研究现 状...................................................................................................3 1.4研究内 容..................................................................................................................4 1.5研究方法及技术路线 路..........................................................................................5 1.5.1研究方 法...........................................................................................................5 1.5.2技术路线 图.......................................................................................................5 第2章相关理论与方 法...................................................................................................7 2.1绩效相关概 念..........................................................................................................7 2.1.1绩效与绩效管 理...............................................................................................7 2.1.2绩效考 核...........................................................................................................7 2.1.3绩效考核与绩效管理的区别与联 系...............................................................8 2.2绩效考核的分 类......................................................................................................8 2.2.1考核对象划 分...................................................................................................8 2.2.2考核周期划 分...................................................................................................8 2.2.3考核方式划 分...................................................................................................9 2.3绩效考核结果应用与意 义....................................................................................10 2.3.1绩效考核结果应 用.........................................................................................10 2.3.2绩效考核意 义.................................................................................................11 2.4绩效考核常用工 具................................................................................................11 2.4.1目标管理 法.....................................................................................................11 2.4.2平衡计分 卡.....................................................................................................13 2.4.3关键绩效指标法 （KPI）...............................................................................13 2.4.4标杆管理 法.....................................................................................................14 2.4.5360度绩效考核 法..........................................................................................14 第3章W供电公司绩效考核体系现状与问题分 析....................................................17 河北科技大学硕士学位论文 IV 3.1公司简 介................................................................................................................17 3.1.1组织机 构.........................................................................................................17 3.1.2人员情 况.........................................................................................................18 3.2W供电公司绩效考核体系现 状...........................................................................19 3.2.1绩效考核目标和原 则.....................................................................................19 3.2.2绩效考核组织和分 工.....................................................................................19 3.2.3绩效考核对象与流 程.....................................................................................20 3.2.4绩效考核方法及内 容.....................................................................................22 3.2.5绩效考核结果应 用.............................................................................