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MBA硕士毕业论文_A公司管理人员绩效考核优化研究DOC

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随着社会的快速发展,企业竞争更加激烈,绩效考核作为一个公司增强核心竞争力 和保证战略目标实施的重要举措,是人力资源管理的重要手段。对于国企改制的企业, 要想快速发展,适应社会,就必须建立适合自身的激励制度和考核机制,提高管理人员 的积极主动性、创造性,只有管理层的积极主动性被调动起来,才能带领员工一起奋斗, 因此管理层的绩效考核尤为重要,建立科学且行之有效的绩效考核十分必要。 本文以绩效管理的相关理论为基础,以 A 公司管理人员为研究对象,首先简明扼要 的论述研究背景、意义,综述了国内外相关的研究情况,介绍了与绩效考核相关的基础 理论以及以关键绩效指标、目标与关键成果、平衡计分卡、360 度考核法为工具的考核 方法;然后从 A 公司绩效考核现状为切入点,通过进行问卷调查,发现并指出 A 公司 绩效考核存在的问题和不足,具体包括,绩效考核指标及权重不合理,不能满足公司及 员工的需求;考核方法过于单一,过于主观化,不能全面反映被考核人的情况;考核周 期过长,不能及时、动态反映被考核人情况;缺少监督反馈机制等。通过深入剖析了存 在的问题,在对现行绩效考核进行优化,选择合理的绩效考核方法,设计合理的考核指 标,明确考核指标权重,确定考核实施要求、结果应用的范围,完善绩效考核反馈环节。 最后,为保证优化后的绩效考核顺利实施,需要获取高层领导的支持、健全考核组织机 构等相关措施做保证。 关键词,绩效;360 绩效考核法;管理人员东北石油大学 MBA 学位论文 III Research on the Optimization of Performance Appraisal of Managers in CompanyA ABSTRACT With the rapid development of society and the fiercer competition of enterprises, performance appraisal as an important measure for a company to enhance its core competitiveness and ensure the implementation of strategic objectives is an important means of human resource management. For enterprises that have been reformed by state-owned enterprises, in order to develop rapidly and adapt to society, it is necessary to establish an incentive system and an assessment mechanism that suits them, and to improve the initiative and creativity of managers. Only when the initiative of management is mobilized can we lead employees. Struggling together, so the performance appraisal of management is particularly important, and it is necessary to establish a scientific and effective performance appraisal. Based on the relevant theories of performance management, this paper takes A company management personnel as the research object, firstly succinctly discusses the research background and significance, summarizes the relevant research situation at home and abroad, introduces the basic theory related to performance appraisal and the key Performance indicators, goals and key results, balanced scorecard, 360-degree assessment method are the assessment methods of tools; then, from the status quo of performance appraisal of company A as the entry point, through questionnaire survey, it is found and pointed out the problems of performance appraisal of company A and Insufficient, including: performance appraisal indicators and unreasonable weights, can not meet the needs of companies and employees; assessment methods are too single, too subjective, can not fully reflect the situation of the appraisers; the assessment cycle is too long, can not be timely, dynamic reflection Appraisers' situation; lack of supervisory feedback mechanism. Through in-depth analysis of the existing problems, optimize the current performance appraisal, select a reasonable performance appraisal method, design a reasonable appraisal index, clarify the weight of the appraisal index, determine the appraisal implementation requirements, the scope of application of the results, and improve the performance appraisal feedback link. Finally, in order to ensure the smooth implementation of the optimized performance appraisal, it is necessary to obtain support from senior leaders, improve the assessment organization and other relevant measures to ensure.东北石油大学 MBA 学位论文 IV Key Words: performance; 360 performance appraisal; management东北石油大学 MBA 学位论文 V 目 录 学位论文独创性声明..................................................................................................................I 学位论文使用授权声明..............................................................................................................I 摘要.........................................................................................................................................II ABSTRACT..............................................................................................................................III 1.1 研究背景........................................................................................................................1 1.2 研究目的和意义...........................................................................................................1 1.2.1 研究目的.............................................................................................................1 1.2.2 研究意义............................................................................................................2 1.3 国内外研究现状...........................................................................................................2 1.3.1 国外研究现状....................................................................................................2 1.3.2 国内研究现状....................................................................................................3 1.3.3 国内外研究现状评述........................................................................................4 1.4 研究内容与研究方法...................................................................................................5 1.4.1 研究内容............................................................................................................5 1.4.2 研究方法............................................................................................................5 第 2 章 相关概念及理论基础....................................................................................................6 2.1 相关概念........................................................................................................................6 2.1.1 绩效....................................................................................................................6 2.1.2 绩效考核............................................................................................................7 2.1.3 管理人员界定....................................................................................................7 2.2 绩效考核主要方法.......................................................................................................8 2.2.1 KPI 考核法.........................................................................................................8 2.2.2 BSC 平衡记分卡................................................................................................8 2.2.3 目标与关键成果法.............................................................................................8 2.2.4 360 度考核法......................................................................................................8 2.3 绩效考核流程...............................................................................................................9 第 3 章 A 公司管理人员绩效考核现状....................................................................................9 3.1A 公司概况..................................................................................................................10 3.2A 公司机构设置..........................................................................................................10 3.3A 公司管理人员绩效考核现状..................................................................................11 3.3.1 基本情况...........................................................................................................11目 录 VI 3.3.2 现行绩效考核指标...........................................................................................12 3.3.3 现行绩效考核权重...........................................................................................12 3.3.4 现行绩效考核方法...........................................................................................12 3.3.5 现行绩效考核的实施.......................................................................................13 3.3.6 现行绩效考核结果的运用...............................................................................13 3.4 绩效考核问卷调查情况.............................................................................................13 3.4.1 调查样本及调查方法说明...............................................................................13 3.4.2 调查问卷统计分析...........................................................................................14 3.5A 公司管理人员绩效考核存在的主要问题..............................................................17 3.5.1 绩效考核指标和权重设置不合理...................................................................17 3.5.2 绩效考核方法不科学.......................................................................................18 3.5.3 绩效考核实施评价不健全...............................................................................18 3.5.4 绩效考核结果的反馈途径不畅通...................................................................18 3.5.5 绩效考核结果的运用不够科学......................................................................18 第 4 章 A 公司管理人员绩效考核优化方案设计..................................................................19 4.1A 公司绩效考核优化设计的必要性和可行性..........................................................19 4.1.1 必要性分析.......................................................................................................19 4.1.2 可行性分析.......................................................................................................19 4.2A 公司绩效考核优化方案设计原则..........................................................................20 4.2.1 战略导向性原则..............................................................................................20 4.2.2 公开、公正、公平性原则..............................................................................20 4.2.3 共同提升原则..................................................................................................20 4.3A 公司绩效考核优化思路..........................................................................................21 4.4 绩效考核方法的确定.................................................................................................21 4.5A 公司绩效考核流程各步骤的优化..........................................................................23 4.5.1 绩效考核指标的确定......................................................................................23 4.5.2 绩效考核权重的确定......................................................................................24 4.5.4 绩效考核的实施办法......................................................................................29 4.5.5 绩效考核结果的反馈......................................................................................29 4.5.6 绩效考核结果的运用......................................................................................30 第 5 章 A 公司管理人员绩效考核优化方案实施的保障措施..............................................30 5.1 获取高层领导的支持..................................................................................................31 5.2 健全考核组织机构......................................................................................................31 5.3 做好资金保障..............................................................................................................31 5.4 增强信息化建设..........................................................................................................32东北石油大学 MBA 学位论文 VII 5.5 加强企业文化建设......................................................................................................32 结 论..........................................................................................................................................33