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MBA毕业论文_H汽车零部件企业数字化提升质量管理的研究DOC

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汽车零部件行业作为汽车工业发展的基础,在全球经济所占的地位相当显著, 但随着经济全球化竞争加剧,物联网、人工智能和传统汽车技术更新速度加快, 汽车产品的生命周期更短,汽车产品召回事件也屡屡发生,在很多召回的汽车中, 由于汽车零部件出现质量问题造成巨额索赔的事件不断增加。因此作为汽车零部 件制造商,应当把提升产品质量视为己任,不断提升自身的产品质量,提升企业 的质量管理水平,快速应对市场变化的需求,以使企业在市场上持续保持质量核 心竞争优势。 本文以 H 汽车零部件企业为例进行研究,以 IATF16949 汽车质量管理体系 为基本准则,结合“零缺陷”理念、全面质量管理和 PDCA 循环理论,对 H 企 业质量管理的现状进行把握,指出了 H 企业质量管理存在的突出问题,首先, 质量管理数据“有效性”差;其次,质量管理体系更新不足及“两张皮”现象; 第三,“质量信息孤岛”现象及质量管理效率低;第四,产品质量可追溯性不足; 第五,质量成本损失严重等。针对 H 企业存在以上突出的质量管理问题,从质 量文化战略、质量管理流程的系统性、质量管理执行层面进行了深入的调查和原 因分析。经过主要问题的识别和原因的分析,从产品的全生命周期出发,对各个 质量目标管理过程、客户导向管理过程、以及管理资源支持过程进行流程优化, 包括质量策划、质量控制、质量统计分析、质量改进,建立一套更加完善、高效、 持续改进的质量管理体系。同时为了更好提升优化后的流程质量管理效率和执行 力,本文将充分利用互联网、数字化技术,结合 H 企业现有的 QAD 系统、OA 系统等提出质量管理数字化集成和优化对策,建立 H 企业数字化质量管理信息 系统(MQ1),MQ1 系统中将重点搭建 H 企业的质量目标数字化平台、流程文 档控制系统、供应商质量管理平台、制造过程质量管理平台、客户质量管理平台、 以及质量追溯管理系统。通过 MQ1 各功能模块的搭建实施,提升 H 企业质量管 理的可靠性、管理效率和管理执行力,进而提升 H 企业的质量核心竞争力。 本文的研究对 H 企业提升质量管理水平具有重要的指导意义,同时给集团 内外的其它汽车零部件企业的质量管理提供一定的参考。 关键词,质量管理,汽车零部件企业,数字化,优化对策浙江工业大学硕士学位论文 II RESEARCH ON DIGITAL IMPROVEMENT OF QUALITY MANAGEMENT IN H AUTOMOTIVE PARTS ENTERPRISE ABSTRACT Automotive parts, as the foundation of the automotive industry, plays a very important role in the world. But with the competition of economic globalization becoming fiercer, internet of things, artificial intelligence and traditional automobile technology are updated faster, the lifecycle of automotive products are shorter. Automotive recall cases happen frequently because of parts quality issues. So as an automotive parts manufacturer, we should take the quality as our own responsibility, continuously improve the quality of parts, enhance quality management and fast react so as to keep the enterpriser’s quality competence in the market. This paper takes H automotive parts enterprise as an example to research. Take IATF16949 as the basic criterion, combine with “zero defects”, total quality management and PDCA concepts, and master the current quality management situation. This paper points out the prominent problems in H enterprise. First, the effectiveness of quality management data is poor; second, the quality management system is updated insufficiently and two pieces of skin” phenomenon exists; third, enterprise is in the information island and quality management efficiency is poor; fourth, products quality traceability is insufficient; fifth, the quality loss is huge, etc. In view of the above prominent quality management problems in H enterprise, an in-depth investigation and cause analysis were conducted from the aspects of quality culture strategy, systematic quality management process and quality management execution. Through the identification of major issues and the cause analysis, starting from the whole lifecycle of products, to each quality goal management process, the customer oriented management process, process optimization and management resources to support process, including quality planning, quality control, quality statistical analysis and quality improvement, set up a more perfect, efficient, continuous improvement of the quality management system. At the same time, in order to better improve the quality management efficiency and execution of the optimized process, this paper will make full use of the internet and digital technology, put forward digital integration and optimization countermeasures of qualityH 汽车零部件企业质量管理提升研究 III management in combination with the existing QAD and OA systems of H enterprise, and establish the digital quality management information system MQ1 of H enterprise. MQ1 system will focus on the establishment of H enterprise quality target digital platform, process document control system, supplier quality management platform, manufacturing process quality management platform, customer quality management platform, as well as quality traceability management system. Through the construction and implementation of each function module of MQ1, the reliability, management efficiency and management execution ability of H enterprise quality management are improved, and then the core competitiveness of H enterprise is improved. The research in this paper has important guiding significance for H enterprises to improve the quality management level, and at the same time provides some reference for the quality management of other auto parts enterprises inside and outside the group. KEY WORDS: quality management, automotive products enterprise, digitization, improvement countermeasures浙江工业大学硕士学位论文 IV 目 录 摘要...............................................................................................................................I ABSTRACT.....................................................................................................................II 目 录............................................................................................................................IV 插图清单.......................................................................................................................VII 附表清单.......................................................................................................................VII 符号说明........................................................................................................................IX 第一章 绪 论................................................................................................................ 1 1.1 研究背景与意义................................................................................................ 1 1.1.1 研究背景................................................................................................... 1 1.1.2 研究意义................................................................................................... 2 1.2 国内外研究现状................................................................................................ 2 1.2.1 国外研究现状........................................................................................... 2 1.2.2 国内研究状况........................................................................................... 3 1.3 主要研究内容及研究方法................................................................................ 4 1.3.1 主要研究内容........................................................................................... 4 1.3.2 研究方法................................................................................................... 5 第二章 质量管理相关理论基础与研究综述................................................................ 6 2.1 IATF16949 质量管理体系.................................................................................. 6 2.1.1 IATF16949 质量管理体系的特点............................................................ 6 2.1.2 推行 IATF16949 质量管理体系的意义.................................................. 7 2.2 质量管理方法..................................................................................................... 8 2.2.1 零缺陷管理............................................................................................... 8 2.2.2 PDCA 戴明环 ........................................................................................... 8 2.2.3 全面质量管理..........................................................................................11 2.3 数字化管理....................................................................................................... 12 2.3.1 数字化..................................................................................................... 12 2.3.2 质量管理数字化..................................................................................... 13 2.3.2 质量管理数字化的意义......................................................................... 14 第三章 H 企业质量管理现状问题及分析.................................................................. 16 3.1H 企业概况........................................................................................................ 16H 汽车零部件企业数字化提升质量管理的研究 V 3.1.1 H 企业简介............................................................................................. 16 3.1.2 H 企业质量管理方针、目标与愿景..................................................... 17 3.2 H 企业质量管理体系的架构........................................................................... 18 3.2.1 质量管理体系文件................................................................................ 18 3.2.2 H 企业组织架构图及各部门的职责分配............................................. 18 3.2.3 H 企业质量管理体系的运行现状......................................................... 20 3.3 H 企业质量管理存在的问题........................................................................... 21 3.3.1 质量管理数据的“有效性”差............................................................ 21 3.3.2 质量管理体系更新不足及“两张皮”现象........................................ 22 3.3.3 “质量信息孤岛”现象及质量管理效率差 ........................................... 24 3.3.4 产品质量追溯问题................................................................................. 26 3.3.5 质量成本损失严重................................................................................ 27 3.4 H 企业质量管理问题的原因分析................................................................... 29 3.4.1 质量文化与质量战略意识不足............................................................. 29 3.4.2 质量体系与质量管理流程缺乏系统性................................................. 30 3.4.3 质量管理要求执行不到位..................................................................... 31 第四章 H 企业数字化提升质量管理的对策研究...................................................... 33 4.1 H 企业质量管理体系优化方案....................................................................... 33 4.1.1 加强质量目标管理过程改善................................................................. 34 4.1.2 顾客导向过程改善................................................................................. 37 4.1.3 资源支持过程改善................................................................................ 38 4.2 H 企业数字化提升质量管理的对策............................................................... 38 4.2.1 质量管理数字化方案设计.................................................................... 38 4.2.2 质量目标管理可视化平台.................................................................... 40 4.2.3 MQ1 文控管理系统................................................................................ 40 4.2.4 产品设计开发 PDM 平台 ...................................................................... 42 4.2.5 供应商质量管理平台............................................................................. 43 4.2.6 制造过程的质量管理数字化................................................................. 44 4.2.6 客户质量管理平台................................................................................. 46 4.2.7 条码质量追溯系统................................................................................. 47 4.3 H 企业质量管理数字化提升的保障措施....................................................... 48 4.3.1 组织保障................................................................................................. 48 4.3.2 人才技术保障......................................................................................... 49 4.3.3 制度保障................................................................................................. 49浙江工业大学硕士学位论文 VI 4.3.4 文化保障................................................................................................. 50 第五章 结论与展望...................................................................................................... 51 5.1 结 论.............................................................................................................. 51 5.2 展 望.............................................................................................................. 52