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2020年W学校中国籍教师绩效考核改进方案研究_硕士论文

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摘要 民办语言培训机构在我国经过多年了的竞争和发展,模式和自有的特色已经基本成 熟,规模做大已经不再是培训行业的唯一目标,内部管理的模式化、科学化、国际化才 是现在各个培训企业应该关注的问题,由于培训学校刚幵始运作时都以扩大规模和快速 回笼资金为主要目的,所以对人力资源的管理比较忽视,绩效考核更是简单盲目,因此 本文以W国际英语学校(以下简称W学校)为蓝本,选取其中中国籍教师的绩效考核进 行研究,参考了大量关于绩效以及绩效考核的研究理论,通过KPI关键绩效考核法对中 国籍教师的绩效考核进行了重新设计。 本文主要研究了 W学校现有的教师绩效考核体系,对现有绩效考核体系存在的问题 作了分析,釆用工作分析结合战略导向等方法提出了新的绩效考核项目,评估小组评估 核算出权重并赋值,对教师的绩效考核重新设计过程主要包括:以公司战略为基础,从 客户(学员)的满意度为出发点;重新设计关键性指标;补充完整考核的流程,科学地 对中籍教师进行考核,希望能够调动教师的积极性,激发教师爱岗敬业的热情,以达到 企业的战略目标和可持续发展。 【关键词】民办培训机构绩效考核关键绩效学员满意度 【研究类型】应用研究 Title: The Research of Performance Appraisal of Chinese Tutors in W Specialty: Business Administration Name:Bai Qiangjun Signature: Q、个 Tutor:Qi Penghu Signature: Abstract Private language training center has gone through plenty of competition and development for many years, all training centers have set up their own features, the scale expansion is not only target for training industry. The international, scientific and modeling Inner administration should be the problem which was paid attention to. Due to the main purpose of training school is the scale expansion and capital returns at the beginning. They almost ignore human resources management, performance appraisal is simple and blind, therefore, this paper is based on the W international English School ( W school for short as follows ). The author picked up performance appraisal of Chinese tutors as research target, after a large quantity of reference of performance appraisal theory. Redesign the appraisal of Chinese tutors by KPI methods. The author did research about present appraisal of Chinese tutors in W school. Analyzed the problems in appraisal, raised some new items of performance appraisal by work analysis with orientation by strategy, The assessment group calculated weight allocation and evaluation, the process of redesign contained redesigning key performance indicators based on company's strategy from customer's satisfaction, completed the procedure of appraisal, applied the result of appraisal effectively. Made a scientific performance appraisal to tutors, hoped to motivate teachers and inspire teachers to devoted themselves to the career by scientific performance appraisal. Then achieve company's strategic goals and sustainability. 【Key Words】 private training organization, performance appraisal. Key performance Customer's satisfaction 【Research Type 】Applied Research 目录目录 1 导 1.1选题的背景和意义 .1.2研究的对象及解决的问题 1.3研究的方法 1.4研究的思路及框架 1.5本文的创新点 2相关理论综述 2.1基本概念界定 2.2企业绩效考核构成和方法 2.3国内外主要理论研究 3W学校中籍教师绩效考核现状以及问题分析 3.1 W学校基本简介 3.2 W学校中籍教师考核现状 3.3 W学校中籍教师绩效考核存在的问题以及原因分析 3.4本章小结 4W学校中籍教师绩效考核的设计方案 4.1中籍教师绩效考核体系设计的原则 4.2中籍绩效考核体系设计的流程 4.3中籍教师绩效考核指标设计 4.4中籍教师绩效考核申诉 4.5中籍教师绩效反馈与面谈 4.6中籍教师绩效考核结果应用 4.7本章小结 5W学校中籍教师绩效考核实施的风险与对策 5.1绩效考核实施的风险 5.2绩效考核实施风险对策 5.3绩效考核提升对策